Assistant General Manager - Liberty
Company: Andy's Frozen Custard Corporate Llc
Location: Kansas City
Posted on: May 8, 2024
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Job Description:
Job Summary:The Assistant General Manager supports the General
Manager in directing the daily operations of their Andys store in
support of the Mission, Values and Culture while role modeling
Andys Standard of Excellence and taking ownership of functional
responsibilities within the store. The Assistant General Manager
assists in ensuring compliance with company standards in all areas
of operations to include but not limited to: product preparation
and delivery, customer service, facilities maintenance and
financial accountability. This role accomplishes these objectives
by actively selecting, training, and coaching the talent to achieve
key results in Custard, Crew, and Customers.To be considered for
this position you must be at least 18 years of age and have at
least 1 year of management experience, quick service
preferred.Benefits for Full Time Employees (30+ hours/week):Health,
Vision, and Dental InsurancePrincipal Life InsurancePet
Insurance401K with 4% MatchingDependent Care FSAPaid Time
OffEssential Duties and Responsibilities:Custard:Responsible for
all orders including adjusting pars during season changes and
participating in monthly inventoryDeliver legendary customer
service to all customers by using a customer comes first
attitudeAssist with food ordering and deliveriesCorrect rotation of
product (first in first out)Completes designated Food Safety and
Training programs as prescribedCrew:Responsible for driving key
performance indicators, sales and transaction growth, and overall
profitability of the storeForm partnership with General Manager to
serve together as the stores top leadershipEffectively lead the
store and provide direction when the General Manager is not
presentConstantly communicates with District Manager and Andys home
office as appropriatePerform all day-to-day tasks that is asked of
our store crewDrive the implementation of company programs by
following direction and established proceduresManage with the
integrity, honesty, and knowledge that promotes the culture,
values, and mission of Andys Frozen CustardPlan and communicate
appropriate responsibilities and practices to crew members to
ensure smooth flow of operationsAttend store management meetings,
regional meetings, and company meetings as requestedAssists GM with
monitoring and managing store staffing levels, and recruit as
needed, according to current shift count needsInterview, hire,
onboard, and follow training programs and progressAccurately
forecast, schedule, and execute the labor model as designedHold one
on ones, holding crew accountable and manage progressive discipline
when necessaryPerform all cleaning duties expected of store crew,
as well as power washing outside concreteBuild positive and
professional relationships with store crew, leading by
exampleExecute store operations, achieving maximum operational
efficiency during scheduled shifts including store opening, shift
change, closing, daily, weekly.Assist in managing at other
locations as requestedMeet or exceed shift level key performance
indicatorsEnsures that all health and safety regulations are being
followedFollow and reinforce Andys operational policies and
proceduresFollow and reinforce Andys Dress Code and Personal
Appearance PolicyEnsure all vendor orders are accurate and
completeCustomer:Display a customer comes first attitude by
training and holding team accountable for delivering exceptional
customer serviceUse B.L.A.S.T. to handle customer complaints and
discuss reconciliation with store teamInvolved in local store
marketing, attends chamber and fundraisers as neededUtilize
operational tools to achieve maximum operational efficiency, i.e.,
Drive times, food costs, labor costs, etc.Always maintain all
health and safety regulationsThe above cited duties and
responsibilities describe the general nature and level of work
performed by people assigned to the job. They are not intended to
be an exhaustive list of all the duties and responsibilities that
an incumbent may be expected or asked to perform.Education and
Experience Requirements:Must have 1-2 years of proven management
experience in the food service industry or leadership role in a
related industry, or Andys experienceMust be 18+ years of
ageKnowledge/Skills/Abilities:Can manage cash according to cash
handling and banking policiesMust have reliable transportation to
and from workMust be able to work 30+ hours per week, and have open
availabilityMust be able to work late nights, weekends, as well as
some holidays, including but not limited to memorial day, labor
day, 4th of July, and EasterComplete training in all areas of store
within designated amount of timeComplete all required tasks on
Andys training modules, and other programsMust be able to manage,
effectively, in a fast-paced environmentMust be able to take
direction and delegate responsibilitiesMust be able to use touch
sensitive POS System tabletEffective oral communication skills and
strong Interpersonal skillsAbility to maintain the Andys
culture/values at all times, even during moments of high
stress#KC123by Jobble
Keywords: Andy's Frozen Custard Corporate Llc, Kansas City , Assistant General Manager - Liberty, Executive , Kansas City, Kansas
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