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Rooms Operations Manager

Company: Kansas City Embassy Suites
Location: Kansas City
Posted on: May 28, 2023

Job Description:

When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
-Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

Kansas City Embassy Suites

Rooms Operations Manager

Full time

Embassy Suites KCI

7640 NW Tiffany Springs Pkwy

Kansas City MO 64153

Reports To: General Manager or Assistant General Manager

Operations Manager - Hospitality

We are currently seeking a dynamic and versatile Operations Manager to join our team. This multi-purpose role will serve as the primary point of contact for our esteemed guests, ensuring the delivery of exceptional guest service at four-diamond standards. The Operations Manager will be responsible for overseeing various areas of hotel operations and will have the opportunity to cross-train in different departments, fostering a flexible and well-rounded skillset. If you are ready to move your career forward, cross train and prepare to be an Executive Committee member or GM, then this might be the role for you.

Key Responsibilities:

-Serve as the main liaison for our honored guests, ensuring their needs are met and surpassing their expectations in terms of service and satisfaction.
-Uphold and maintain four-diamond standards across all guest service areas of the hotel.
-Receive cross-training in various departments, including banquet management, guest services, and support operations in restaurants and bars.
-Flexibly assume different roles within the hotel operations, adapting to the demands of the business and ensuring seamless service delivery.
-Collaborate with department managers to develop and implement strategies to enhance guest experiences and improve overall operational efficiency.
-Train, motivate, and lead a diverse team, fostering a positive work environment and promoting professional growth.
-Maintain a high level of attention to detail, ensuring that all operations align with the hotel's quality standards.
-Act as a problem-solver, addressing guest concerns promptly and effectively.
-Develop and nurture strong relationships with guests, staff, and other stakeholders to facilitate clear communication and exceptional service.
-Monitor financial performance and contribute to budget management efforts.
-Assist in the recruitment, training, and performance evaluation of team members.

-Previous experience in a hospitality operations management role is essential.
-Previous F&B experience, preferable in banquet operations.
-Demonstrated ability to deliver exceptional guest service and maintain high standards.
-Excellent interpersonal and communication skills, both verbal and written.
-Detail-oriented with the ability to handle multiple tasks and prioritize effectively.
-Flexible and adaptable, able to work in different operational roles within the hotel.
-Leadership qualities, inspiring and motivating teams to achieve excellence.
-Strong problem-solving skills and the ability to handle guest concerns with professionalism.
-Proficient in financial analysis and budget management.
-Cross-training experience in banquet management, guest services, and support operations is highly desirable.
-Willingness to work a flexible schedule, including weekends and holidays.
If you are a dynamic professional with a passion for delivering exceptional guest service and seeking a multi-faceted role within the hospitality industry, this position offers an exciting opportunity for career growth and development. If you are ready to prepare yourself to be an Executive Committee member or GM, then this might be the role for you.

Join our team as an Operations Manager and be an integral part of our commitment to providing unforgettable experiences for our valued guests. Apply now!

Keywords: Kansas City Embassy Suites, Kansas City , Rooms Operations Manager, Executive , Kansas City, Kansas

Click here to apply!

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