Rooms Operations Manager
Company: Kansas City Embassy Suites
Location: Kansas City
Posted on: May 28, 2023
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Job Description:
When you're an Atrium Associate, you're a part of a crucial
workforce providing the ultimate 'Home Away From Home' for our
guests. We know that it takes a lot of time and effort to provide
these exceptional experiences, so we reward your efforts with a
competitive compensation plan and other benefits and perks that
allow you to offer your best to our guests. These benefits
include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton
properties
- 401k Plans
- Medical Insurance
-Other property specific benefits
Plus, we make sure you can grow your career the way you want to
through Internship programs, training and development and over 80
hotels that offer incredible opportunities for career driven
associates.
Hotel:
Kansas City Embassy Suites
Rooms Operations Manager
Full time
Embassy Suites KCI
7640 NW Tiffany Springs Pkwy
Kansas City MO 64153
Reports To: General Manager or Assistant General Manager
Operations Manager - Hospitality
We are currently seeking a dynamic and versatile Operations Manager
to join our team. This multi-purpose role will serve as the primary
point of contact for our esteemed guests, ensuring the delivery of
exceptional guest service at four-diamond standards. The Operations
Manager will be responsible for overseeing various areas of hotel
operations and will have the opportunity to cross-train in
different departments, fostering a flexible and well-rounded
skillset. If you are ready to move your career forward, cross train
and prepare to be an Executive Committee member or GM, then this
might be the role for you.
Key Responsibilities:
-Serve as the main liaison for our honored guests, ensuring their
needs are met and surpassing their expectations in terms of service
and satisfaction.
-Uphold and maintain four-diamond standards across all guest
service areas of the hotel.
-Receive cross-training in various departments, including banquet
management, guest services, and support operations in restaurants
and bars.
-Flexibly assume different roles within the hotel operations,
adapting to the demands of the business and ensuring seamless
service delivery.
-Collaborate with department managers to develop and implement
strategies to enhance guest experiences and improve overall
operational efficiency.
-Train, motivate, and lead a diverse team, fostering a positive
work environment and promoting professional growth.
-Maintain a high level of attention to detail, ensuring that all
operations align with the hotel's quality standards.
-Act as a problem-solver, addressing guest concerns promptly and
effectively.
-Develop and nurture strong relationships with guests, staff, and
other stakeholders to facilitate clear communication and
exceptional service.
-Monitor financial performance and contribute to budget management
efforts.
-Assist in the recruitment, training, and performance evaluation of
team members.
Qualifications:
-Previous experience in a hospitality operations management role is
essential.
-Previous F&B experience, preferable in banquet operations.
-Demonstrated ability to deliver exceptional guest service and
maintain high standards.
-Excellent interpersonal and communication skills, both verbal and
written.
-Detail-oriented with the ability to handle multiple tasks and
prioritize effectively.
-Flexible and adaptable, able to work in different operational
roles within the hotel.
-Leadership qualities, inspiring and motivating teams to achieve
excellence.
-Strong problem-solving skills and the ability to handle guest
concerns with professionalism.
-Proficient in financial analysis and budget management.
-Cross-training experience in banquet management, guest services,
and support operations is highly desirable.
-Willingness to work a flexible schedule, including weekends and
holidays.
If you are a dynamic professional with a passion for delivering
exceptional guest service and seeking a multi-faceted role within
the hospitality industry, this position offers an exciting
opportunity for career growth and development. If you are ready to
prepare yourself to be an Executive Committee member or GM, then
this might be the role for you.
Join our team as an Operations Manager and be an integral part of
our commitment to providing unforgettable experiences for our
valued guests. Apply now!
Keywords: Kansas City Embassy Suites, Kansas City , Rooms Operations Manager, Executive , Kansas City, Kansas
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