Associate Director of Operations
Company: Valet Living
Location: Kansas City
Posted on: May 28, 2023
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Job Description:
Grow as We Grow and Take Your Career to New Heights!
As an Associate Director of Operations, you'll be responsible for
providing direction for 10-20+ District Managers within several
assigned markets. In this role, you'll ensure client satisfaction
by providing unparalleled service to property managers. As a
leader, you will provide consistent on the job training and ongoing
professional development for associates.
Salary range: $75,000-$90,000
Bonus: target bonus is 17.5% of annual salary with potential to
earn up to 2x target level with strong performance (bonus is
divided and paid out quarterly).
Auto allowance: You will be eligible to participate in an auto
allowance reimbursement program plus receive monthly variable
mileage reimbursement.
The final compensation offered will be determined based on various
factors, including the candidate's location, level of experience,
and skill set. As such, it may fall outside the range listed
above.
Essential job duties include:
-Direct, lead, support, motivate and develop a district team, and
build a shared commitment to improving business performance, and
provide coverage for District Managers and Regional Director of
Operations (RDO) as needed
-Recruiting, training and development of all District Managers and
Subject Matter Experts (SMEs) in assigned territory
-Assign new communities in Salesforce and internal systems and
manage system compliance through consistent communication
-Monitor company vehicle conditions, including fuel and maintenance
schedules
-Evaluate, analyze, and interpret performance data and metrics
including budget management
-Partner with Regional Account Manager, District Managers and RDO,
sales, and operations associates within the region to maintain and
expand client base and identify new sales opportunities
-Assist District Managers with complaint resolution and client
retention efforts with adherence to Valet Living policies and
procedures
-Conduct spot checks based on service, budget or safety concerns
and provide a summary assessment to the RDO
-Manage adoption, implementation, tracking, and completion of
assigned regional projects, other duties and ad-hoc projects as
assigned
Qualifications:
-High school diploma or GED required
-3+ years of related leadership experience, budgeting, and
reporting preferred
-Proficiency in MS Word, Outlook, Excel & PowerPoint
-Proven success in building teams and fostering business
relationships with customer service experience or a strong customer
service focus
-Project management skills -- planning, coordination of work,
detail orientation, highly organized, and good time-management
-Basic knowledge of personnel policies including hiring,
interviewing, and terminating
-Proven success in managing and developing a team through strong
leadership and mentorship and builds collaborative relationships
with their team and colleagues
-Advanced verbal, written communications skills, interpersonal
skills, and the ability to interact with a variety of audiences
-Ability to make sound business/operations decisions quickly and
under pressure
-Proven success in managing and developing a team through strong
leadership and mentorship and builds collaborative relationships
with their team and colleagues.
Physical Requirements and Special Conditions of Employment:
-This position requires that you can lift and/or carry up to of
50lbs, walk distances of the property including up/downstairs, bend
at waist and/or knees and lift arms at/over shoulder
-Valid driver's license and ability to operate company vehicle in a
manner consistent with local and state rules and regulations and
company policy
-Ability to work outdoors and be exposed to hot and cold
temperatures
-Valid driver's license
Our full-time associates are provided with the following
comprehensive, flexible benefits:
-Health coverage for you and your family through medical, dental,
vision plans
-Pet insurance plan options
-Tax advantages through healthcare savings and flexible spending
accounts
-Financial protection through disability, life, accidental death &
dismemberment, and business travel insurance
-401k plan
-Paid time off program
-Support for continued education through tuition reimbursement
-Referral bonus program
-Associate and family assistance program
-Associate discount program
-Rewards and recognition program
#LI-JM22
Are you a current Valet Living employee? If so, click here to
apply.
Valet Living is an Equal Opportunity Employer that values the
strength diversity brings to the workplace. We recruit, employ,
train, compensate, and promote without regard to race, religion,
creed, color, national origin, age, gender, sexual orientation,
gender identity, marital status, disability, veteran status, or any
other basis protected by applicable federal, state or local
law.
Keywords: Valet Living, Kansas City , Associate Director of Operations, Executive , Kansas City, Kansas
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