Operations Manager Senior - Insurance - Midland
Company: PNC Financial Services Group, Inc.
Location: Kansas City
Posted on: May 28, 2023
Job Description:
Operations Manager Senior - Insurance - Midland page is loaded
Operations Manager Senior - Insurance - Midland Apply locations KS
- Overland Park AL - Birmingham (35233) TX - Farmers Branch (75234)
PA - Pittsburgh (15222) TX - Dallas (75201) time type Full time
posted on Posted Yesterday job requisition id R131540 Position
Overview At PNC, our people are our greatest differentiator and
competitive advantage in the markets we serve. We are all united in
delivering the best experience for our customers. We work together
each day to foster an inclusive workplace culture where all of our
employees feel respected, valued and have an opportunity to
contribute to the company's success. As an Operations Manager
Senior within PNC's Midland organization, you will be based within
the PNC Midland footprint of Kansas City, Dallas, Birmingham,
Pittsburgh, and Cleveland.
The Insurance Department is responsible for monitoring all loans
for regulatory compliance as well as compliance with the individual
loan requirements. As the Operations Manager Senior, you will be
managing compliance, ensuring quality metrics are met and exceeded,
reviewing escalated insurance matters and advising staff.
The following skills/experiences are desired:
--- CPCU Designation
--- CIC Designation
--- Property Insurance Underwriting
--- Property Casualty Insurance
--- Commercial P&C Insurance
--- Real Estate Insurance
--- Risk Management
--- P&C ManagementJob Description
- Defines the overall strategy for their business functional unit
within operations. Executes operating plan. Communicates strategy
to operations team. Responsible for multiple functions across one
or more sites. Manages managers, supervisors and/or individual
contributors. Participates in industry forums.
- Manages and is responsible for achieving desired business
results. Acts as a senior point of escalation and resolves
exceptions on most significant and complex issues, processes and
products. Serves as a senior level representative for an
operational group. May interact with customers and/or third parties
to drive business results in resolving escalated issues. Own third
party and/or senior level business partner relationships.
- Manages all human resource related activities for direct and
indirect reports and drives employee engagement. Provides coaching
and development to operations managers and supervisors. Leads staff
meetings, communicates strategy and translates into tactical
operating plans.
- Provides consultation and advice to service partners and
customers. Identifies and influences strategic improvement
initiatives and serves as project sponsor. Review and approves
standard operating procedures as appropriate. Drives policy
improvements.
- Owns the control framework for unit(s) of responsibility.
Establish and monitor key risk indicators to ensure effective
quality risk management. Manages and is accountable for risk
mitigation and business resiliency strategies. Verifies work
processes to ensure completeness, accuracy and conformance to
established service levels, department controls, risk tolerance and
applicable procedures. PNC Employees take pride in our reputation
and to continue building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and practices
that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the
risks associated with their business objectives and activities to
ensure they adhere to and support PNC's Enterprise Risk Management
Framework. PNC also has fundamental expectations of our people
managers. As a manager of talent in PNC, you will be expected to:
- Include Intentionally - Cultivates diverse teams and inclusive
workplaces to expand thinking.
- Live the Values - Role models our values with transparency and
courage.
- Enable Change - Takes action to drive change and innovation
that will transform our business.
- Achieve Results - Takes personal ownership to deliver results.
Empowers and trusts others in decision making.
- Develop the Best - Raises the bar with every talent decision
and guides the achievement of all employees and customers.
Competencies Decision Making and Critical Thinking - Understanding
of the issues related to the decision-making process; ability to
analyze situations fully and accurately, and reach productive
decisions.Effective Communications - Understanding of effective
communication concepts, tools and techniques; ability to
effectively transmit, receive, and accurately interpret ideas,
information, and needs through the application of appropriate
communication behaviors.Internal Resource Coordination - Knowledge
of the techniques, tools and applications associated with
coordination of internal resources; ability to synchronize and
integrate activities, responsibilities, and command and control
structures to ensure that internal resources are used most
efficiently in pursuit of business objectives.Operational Functions
- Knowledge of major functional processes and associated operating
requirements; ability to apply this knowledge appropriately to
diverse situations.Problem Management Process - Knowledge of and
ability to bring a reported problem to successful
resolution.Process Management - Knowledge of business process
improvement tools and techniques and ability to understand,
monitor, update, or enhance existing business or work
processes.Standard Operating Procedures - Knowledge of and ability
to design, implement and evaluate standard operating procedures
affecting daily and strategic business operations in order to
increase operational efficiency. Work Experience Roles at this
level typically require a university / college degree, with 5+
years of industry-relevant experience. At least 3 years of prior
management experience is typically required. In lieu of a degree, a
comparable combination of education and experience (including
military service) may be considered. Education BachelorsAdditional
Job DescriptionBenefits PNC offers employees a comprehensive range
of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees
include medical/prescription drug coverage (with a Health Savings
Account feature); dental and vision options; employee and
spouse/child life insurance; short- and long-term disability
protection; maternity and parental leave; paid holidays, vacation
days and occasional absence time; 401(k), pension and stock
purchase plans; dependent care reimbursement account; back-up
child/elder care; adoption assistance; educational assistance and a
robust wellness program with financial incentives. To learn more
about these and other programs, including benefits for part-time
employees, visit pncbenefits.com > New to PNC. Disability
Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
- The Human Resources Service Center hours of operation are Monday
- Friday 9:00 AM to 5:00 PM ET. Equal Employment Opportunity
(EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law. California Residents Refer to
the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices. About Us For more than 160
years, we have been committed to supporting our customers,
communities, employees and shareholders. At PNC, we are proud of
our longstanding history of building strong communities that create
financial opportunities for individuals, families and businesses.
The commitment to creating a differentiated experience for our
customers is driven by our commitment to doing the same for our
employees. That means providing employees with the opportunities to
make an impact, develop and grow, and be part of an inclusive
culture where everyone is valued. It's how we make sure that we
have the right people, in the right roles, doing their best work
for our customers. - PNC also offers customers - from individuals
and small businesses, to corporations and government entities - a
wide range of products and services. No matter how simple or
complicated your needs, we're sure to have the products, knowledge
and resources necessary to help you meet your financial goals.
Keywords: PNC Financial Services Group, Inc., Kansas City , Operations Manager Senior - Insurance - Midland, Executive , Kansas City, Kansas
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