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VP, Client Service Leader-Pharma

Company: MERGE
Location: Kansas City
Posted on: May 28, 2023

Job Description:

As our VP, Client Service Leader, you will---
Be Accountable and Responsible
To oversee and lead all account management processes within our financial services practice on your respective accounts. You'll act as a senior solution-oriented leader that thrives on developing lasting relationships between the client and agency teams. Utilizing deep industry knowledge and experience, you will inspire team members to make our strategy, creative, media, and technology solutions innovative, smart, and compelling. This position involves consistent client contact and operates at a high level in all aspects of account management.

  • Provide strategic leadership for the Account Management team, including:

    • Serve as the trusted voice of the customer (HCP or Patient) by assimilating customer and marketplace insights into strategies and marketing programs
    • Efficiently balance the dual expectations and concerns of the agency and our clients
    • Guide clients by educating them with strategy, ideas, trends, and thought leadership

    • Responsible for creating relationships with senior clients to facilitate the overall needs of the client and agency
    • Sign off on materials for reporting to the client
    • Grow business by utilizing experience to identify additional business needs and implement solutions
    • Leverage experience and capabilities to craft strategic and creative solutions for both existing and new business clients
    • Incorporate senior staff from other departments as project objectives or issues warrant
    • Lead MERGE teams through the estimation and proposal process
    • Author and negotiate statements of work, ensuring documentation, accuracy, and implementation follow-through
    • Manage account financial revenue and profitability -
    • Manage and grow a team as a mentor and trusted advisor to account team

      These are the qualifications we're looking for

      • 12+ years of agency experience in a predominantly interactive or marketing strategy-related role (Minimum 5 years of Senior Account Management experience)
      • Deep pharma or life science experience required
      • Bachelor's degree preferably in marketing or business management. - MBA a plus
      • Experience in formulating and driving long-term strategic account strategies, plans, and roadmaps
      • Strong strategic insight with an understanding of brand development, business management, and analytics
      • Demonstrate understanding of Customer Relationship Management, Content Management, Channel Management, Analytics, Digital Marketing and Digital Tools
      • Experience leading teams with multiple discipline representation, particularly strategy, creative, media, and technology
      • Delivery experience in project management or consulting desired
      • Proven competencies in managing complex client organizations and relationships
      • Ability to prepare clear and concise presentations and lead strategic discussions internally and with clients
      • Advanced negotiation and organization skills with strong attention to detail
      • Facilitates team motivation and team leadership skills
      • Ability to work with a distributed team with tact and good judgment


Keywords: MERGE, Kansas City , VP, Client Service Leader-Pharma, Executive , Kansas City, Kansas

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