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Manager, Product Manager

Company: Missouri State Job Bank
Location: Kansas City
Posted on: May 28, 2023

Job Description:

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.
Job Title
Manager, Product Manager
Who is Mastercard

Mastercard is a global technology company in the payments industry. We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.


In virtually every country worldwide, Micro, Small, and Medium Businesses (SMEs) are the lifeblood of economic vitality. Mastercard is dedicated to enabling businesses to survive and thrive stronger than before. Our rallying cry is Empowering Every Business Everywhere. This segment is central to Mastercards growth strategy - not only because of their global impact but also because of SMEs significant role in the payment ecosystem as both payers and acceptors of electronic payments.

The successful candidate will partner with key stakeholders in Technology, Regional teams, Engineering, and International Marketing Capabilities to deliver on roadmaps, requirements and commercialize digital products. The ideal candidate is digitally savvy, passionate about creating the best customer experience, highly motivated, can operate in a fast-paced environment, and possesses an agile mindset.

This role will have responsibility for building and scaling SME products, defining product level strategies, being a communications champion internally and externally to build awareness and excitement and partner with product leaders and key internal stakeholders to deliver profitable solutions based on customer feedback, competitive intelligence, and market trends.


Coordinates internal forums to collect and identify feature-level development opportunities

Be customer obsessed: Develop and provide the organization with a deep appreciation for customer needs, the ecosystem and the key market dynamics

Set the vision: Lead cross-functional team(s) in adoption of lean product management practices: Define, establish, and continually refine a domain product vision and objectives, establish a product charter, and create and maintain a domain roadmap

Define requirements: Translate product requirements into clearly defined epics, features and stories with clear and measurable outcomes, ensuring mutual understanding

Manage strategic alignment across teams: Working with each scrum team, ensure backlogs are properly prioritized and refined according to anticipated business value and measurable outcomes

Agile Mindset: Advocate for taking an agile approach to product development through all activities from defining an epic to writing acceptance criteria on a user stor .

Lead the design and build of the product with engineering: Work closely- as one agile team- across a product domain

Work across cross functional teams: Work with cross functional teams to plan work, understand dependencies, and minimize time to market and errors

Oversee delivery and testing of product features (e.g., serving and enabling scrum teams)

Manage the operation: Own the overall health and run of your domain. Escalate critical operational issues to Real Time Payments management teams and discuss resolutions to ensure operational stability with the concerned delivery teams

Measure outcomes and seek continuous improvements: Evaluate and seek to improve existing practices, metrics, and roles to continually optimize. Own and deliver on post-launch reviews and customer feedback, and incorporate this information into the future launch plans

Skills/ Abilities / Experience:

Deep understanding of Small and Medium Business SaaS ecosystem

Experience building best in class User experiences.

4+ years of product management or new product development and experience shipping high-quality products in the payments industry. Understands and can explain the business context and the associated customer use cases

Experience in Lean Product management and Lean management principles and practices. Can deliver high quality technology products/services in a high growth environment where priorities shift rapidly

Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.), CI/CD and modern DevOps based PDLC and SDLC. Technical savviness to enable TDD and BDD.

Track record of successful delivery of product features from design, development, deployment and customer integration.

Proficient at grooming user stories, features and epics, setting entrance/exit criteria and prioritizing a platform product backlog.

Data driven ability to define measurable and SMART leading and lagging metrics for all backlog items to enable decisions and priority.

Take the time to fully learn the functionality, architecture, dependencies, and runtime properties of the systems supporting your platform products. This includes the business requirements and associated use cases, Mastercard customer's experience, Mastercard's back office systems, the technical stack (application/service architecture), interfaces and associated data flows, dependent applications/services, runtime operations (i.e. trouble management/associated support strategies), and maintenance.

Thrives in a highly collaborative environment involving different stakeholders and subject matter experts globally- across multiple regions. Recognize discordant views and take part in constructive dialog to resolve them

Ability to engage with numerous stakeholders on existing product capabilities and potential co-development opportunities or dependencies

Experience leading and managing others through both direct manager relationships and through influence

Improve team processes that accelerate delivery, drive innovation, lower costs, and improve quality

Action oriented and hands on: Owns outcomes and deliverables

Excellent communication skills, both written and verbal

Creative, fun, self-motivated individual

Bachelors degree

Globally distributed teams in EU and US. Some travel may be required
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contactreasonable_accommodation@

Keywords: Missouri State Job Bank, Kansas City , Manager, Product Manager, Executive , Kansas City, Kansas

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