Memory Care Manager
Company: Oxford Grand at Shoal Creek
Location: Kansas City
Posted on: May 28, 2023
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Job Description:
Position Summary
The Memory Care Manager provides day to day oversight for the
memory care units to ensure residents are engaged in life enriching
activities throughout the day and supports the community sales
effort through tour giving.
Essential Functions
Leadership and Staff Development
--- Oversee the hiring, onboarding, and development of memory care
staff that provide exceptional service and care for our
residents.
--- Set clear behavioral expectations and performance objectives
for direct reports.
--- Ensure that the memory care environment is one that promotes
community and the provision of life enriching activities throughout
the day.
Outreach and Sales
--- Promote a customer services culture in the memory care unit,
ensuring that every staff person understands the role they play in
growing and maintaining occupancy.
--- Initiate new and nurture existing relationships with health
care providers, referral sources and resident families to increase
the referral base for the community.
--- Facilitate educational and networking events for the community
and stakeholder network to spread the message about the
community.
--- Partner with the Community Sales Director and corporate
marketing staff to ensure the community is visible within the
market area and beyond.
Operations Management
--- Work with the Resident Care Director to ensure the memory care
unit operates successfully within the established budget.
--- Partner with the Resident Care Director to develop an
innovative staffing schedule that maximizes efficiency while
ensuring exceptional resident care.
Knowledge, Skills, Abilities, and Behaviors
Humility
--- Lack of excessive ego or concerns about status
--- Quick to point out contributions of others
--- Slow to seek attention for self
--- Share credit, emphasize team, and define success collectively
rather than individually
Emotional Maturity
--- Role model and coach giving/receiving candid and constructive
feedback regarding performance and behaviors of staff for the
benefit of the team.
--- Display a calm demeanor during stressful situations.
--- Set appropriate professional boundaries with colleagues and
direct reports across the organization.
--- Serve the community by placing the needs of the community staff
and residents ahead of your own.
Positive Attitude
--- Greet internal and external stakeholders with a smile.
--- Be generous with recognition of and praise for good work.
--- Display a "can-do" attitude focused on providing solutions.
Initiative
--- Action-oriented regarding continuous improvement in all aspects
of the business.
--- Share innovative best practices in Dementia care with community
staff and directors across the organization.
--- Balance a strong attention to detail with the need to maintain
a more global perspective.
Minimum Qualifications
--- Bachelor's Degree or Associate Degree in a relevant industry
discipline. Equivalent years of career experience in a similar
capacity may be considered.
--- Successful experience working in a memory care environment or
providing care/services to seniors with Alzheimer's and/or
Dementia.
Preferred Qualifications
--- Two to three years of experience leading a program or division
of a senior living community.
Physical Working Requirements
--- Ability to travel using personal vehicle, including at
night.
--- Able to do occasional lifting of up to 50 pounds.
--- Able to work flexible schedule, including evenings and/or
weekends.
--- Employee is subject to outside environment conditions
occasionally, inside conditions frequently, with protection from
weather conditions but not necessarily from temperature change.
Oxford Grand at Shoal Creek is an EEO employer -
M/F/Vets/Disabled
Keywords: Oxford Grand at Shoal Creek, Kansas City , Memory Care Manager, Executive , Kansas City, Kansas
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