Director, Bank Operations

Company: UMB Financial Corporation
Location: Kansas City
Posted on: January 26, 2023

Job Description:

Be part of something more.A majority of our time is spent "at work." We believe that time most meaningful when it's spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won't be constantly looking over your shoulder-you'll be empowered to do what's right for our customers. Most importantly, we're a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won't find elsewhere.Duties & ResponsibilitiesThe position is for a Director of Bank Operations, the position will have full accountability for UMB Bank's Operations team including transaction processing areas including deposit and payments transaction activity, incoming and outgoing returns, lockbox (paper and electronic retail and wholesale), mail room, ACH processing, domestic & international processing, emerging payments such as instant payments and enterprise fraud team members. Additionally, this role has responsibility for research & adjustments, exception item processing, account reconciliation process including payee and positive pay, account maintenance, deposit operations, escheatment, deposit imaging and ATM operations. The team works most weekends & holidays.

• Manages the accurate, timely processing of transactions, and develops/implements operational-based compliance/front-line risk strategy. Monitors regulatory compliance and accurate reporting within all operational processes. Partners with business leaders and other departments to ensure that the operations are operationally prepared to meet market demand and client needs.
• Operations Oversight - Responsible for the production, quality, and regulatory compliance of all site operations. Works closely with internal technology teams and product managers to deliver system or product upgrades with minimal client impact. Manages and execute regulatory compliance functions.
• Risk Management - Manages risk mitigation efforts and projects to protect the Bank against operational, strategic, reputational, credit, and compliance risks. Ensures internal controls are in place across to manage risk. Directs the continuous review of exceptions, processes, and other areas with potential exposure. Facilitates external and internal audits. Reviews reports and daily processes to mitigate potential risks. Facilitates audits, business initiatives, and other activities that impact the operations of assigned area.
• Business Strategy - Develops and implements strategies that enhance service levels and regulatory compliance within daily operations. Forms strong partnerships with vendors, contractors, and other mutually beneficial entities.
• Relationship Development - Develops and maintains influential relationships with business leaders, and other key stakeholders to ensure full support of Operations initiatives. Works closely with business teams, clients, and other stakeholders to resolve issues and provide high levels of service. Works closely with auditors, regulatory agencies, and senior leadership in the monitoring and review of department processes. Assigns managers their areas of responsibilities and provides guidance as needed.Knowledge & SkillsMINIMUM:
  • Prior Bank Operations leadership experience
  • Ability to understand concepts and new ideas quickly.
  • Familiarity with core Risk Management methods as applied in a financial services environment.
  • Knowledge of continuous improvement initiatives, root cause analysis.
  • Ability to handle sensitive issues with tact, confidentiality, and professionalism.
  • Strong strategic planning, project management, organizational and workforce management skills Excellent strategic leadership skills with the ability to influence and think outside the box.
  • Excellent negotiation and communication skills - both written and verbal.
  • Ability to analyze, interpret and utilize significant data to make sound business decisions.
  • Ability to handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.
  • Ability to interact with all levels of an organization
  • Ability to negotiate and facilitate issue resolution
  • Excellent verbal, written, and interpersonal communication skillsRequirementsKnowledge & SkillsMINIMUM:
    • A BS/BA degree in information technology or related field
    • 10+ years of experience in Bank Operations
    • 3+ years of technology engineering experience
    • 1+ years of Agile experience
    • 5+ years of leadership and people management experience in a technology environment
    • 4+ years of experience managing geographically diverse teamsPREFERRED:
      • 5+ years of technology engineering experience
      • 3+ years of Agile experience
      • 10+ years of information technology experienceWork Environment
        • Typical Office Environment, some travel may be requiredSupervision/Management:direct reports comprising of managers, technical professionals, and administrative staff that are geographically distributedUMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to to let us know the nature of your request.

Keywords: UMB Financial Corporation, Kansas City , Director, Bank Operations, Executive , Kansas City, Kansas