Vice President Operations
Company: YMCA of Greater Kansas City
Location: Kansas City
Posted on: January 26, 2023
Job Description:
Overview
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit,
charitable organization committed to strengthening community
through youth development, healthy living and social
responsibility. - The Vice President, Operations is responsible for
leading and providing operational oversight of assigned family
center(s) and product line operations. This position provides
cause-driven leadership in Association membership, program
development, community engagement, leading and developing
associates and volunteers, fiscal management, financial
development, facility and equipment stewardship, and community
relations. Leads a diverse team of associates and volunteers with
an operating budget up to $15M.
OUR CULTURE: The YMCA of Greater Kansas City's mission and core
values are brought to life by our culture. It's who we are, who we
aspire to be and how we show up every day. We are cause-driven. We
don't just show up, we show up with purpose. We are welcoming: we
are open to all. We are a place where you can belong and become. We
are genuine: we value you and embrace your individuality. We are
hopeful: we believe in you and your potential to become a catalyst
in the world. We are nurturing: we support you in your journey to
develop your full potential. We are determined: above all else, we
are on a relentless quest to make our community stronger beginning
with you.
Hiring Range: - $90K - $115K
Responsibilities
ESSENTIAL FUNCTIONS:
- Membership, Program & Operational Quality/Growth
- Directly supervise Executive Directors as assigned.
- Implement membership strategies that support the recruitment of
new members and the satisfaction and retention of existing
members
- Create a member-focused culture and model relationship-building
skills in all interactions
- Foster a climate of innovation and resolve problems to ensure
member satisfaction
- Develop long-range plans for the expansion of family and youth
programs and services, consistent with overall Y strategy and
objectives; monitor progress related these objectives and exercise
appropriate action to assure their achievement
- Ensure safety, cleanliness and function of all related
facilities and equipment
- Ensure that all program operations are consistent with
association procedures, including emergency, risk management,
accident, purchasing, human resources, accounting and other
administrative systems
- Development/ Fundraising
- Represent and promote the Y in the local community by
developing positive working and collaborative relationships with
other organizations, businesses and governmental entities
- Assists with the establishment of annual giving, major gifts,
and/or endowment association goals, and ensures success by
implementation and delivery of best practices.
- Develops and maintains relationships with current and potential
funding sources, both private and public.
- Provide leadership for annual support campaign, capital
campaigns, and special events; is accountable for achieving annual
giving goals.
- Board and Volunteer Development
- Collaborate with Mission Boards and volunteer committees to
educate the community about the work of the YMCA and its
mission.
- Support the engagement, recruitment and development of key
community leaders for the Mission Board. -
- Maintain contacts with political, business, and civic leaders,
as well as community groups and schools to develop a solid
volunteer structure.
- Develop, plan, and lead robust and integrated Volunteer
Strategy for the Association to include volunteer recruitment,
recognition, and administration.
- Expands volunteer programs at the Y and leads efforts to
connect the community to Y volunteer opportunities.
- Fiscal Management
- Develop, manage, and monitor center operating budgets to meet
or exceed targets; initiate and manage adjustments to the budget to
assure a balanced operation and submit reports on current
operations
- Team Leadership
- Provide leadership to recruit, hire, train, develop, retain,
and lead Y associates in coordination with association human
resources department; review and evaluate associate performance;
develop strategies to build an exceptional culture and to motivate
the Y s associates and volunteers to achieve their goals
- Incorporate and model the Y s core values in all
activities
- Assist in all areas, project teams, and duties as assigned by
supervisor
- Attend all conferences, training, certification programs, and
events as assigned by supervisor
- Maintain cooperative, functional relationships with senior
leadership team, peers, and subordinates
- Must be responsive to emergencies 24 hours a day, and to travel
across the metro for operational management, including on-site
presence in managing major operational problems.
- Perform the duties of direct reports as needed.
Qualifications
- Bachelor's Degree required in business or related
field
- Works effectively with people of different backgrounds,
abilities, opinions and perceptions.
- Significant experience (5+ years preferred) leading multi-site
membership based Health & Wellness and membership operations (YMCA
strongly preferred)
- Demonstrated track record leading membership sales, retention,
and engagement strategies with positive results
- Demonstrated track record in leading and developing innovative
membership, health and wellness, family, recreation, and youth
development
- Strong skills in fiscal management and financial development
(including annual campaign, capital, and/or planned
giving)
- Proven business operations background with a demonstrated track
record for producing strong and consistent growth and financial
results
- Experience leading large, complex operations with a budget of
at least $5 million
- Ability to lead assigned operations, including associate
development and supervision, development and active management of
budgets, membership and program development, financial development,
sales, board and volunteer development
- Proven track record of using appropriate independent judgment
to assess facts and issues, and make non-routine decisions
regarding day-to-day operational problems and issues
- Proven team-building and team-leadership skills
- Ability to establish and maintain collaborative partnerships
with volunteers and community-based organizations
- Consistently self-driven and goal-oriented with the ability to
set effective team and individual goals and take ownership for
results.
- Demonstrated ability to multi-task and adapt to changing
contexts and priorities
- Strong analytical and critical-thinking skills with the ability
to identify and leverage relevant data to use in planning and
decision-making
- Ability to understand, adapt to and interact with diverse
people, teams, perspectives and cultures.
- Must have superior oral and written communication skills and
the ability to respond to a wide variety of constituencies,
including associates, volunteers, members, program participants,
vendors, community leaders, etc.
- Proficient in using email, Internet, and other PC-based
applications (e. g. Microsoft Office, customer service/tracking
applications) with the ability to learn and adapt to new
technology.
- Must maintain a current motor vehicle license and acceptable
driving record that meets YMCA standards.
Keywords: YMCA of Greater Kansas City, Kansas City , Vice President Operations, Executive , Kansas City, Kansas
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