Branch Manager - Operations
Location: Kansas City
Posted on: November 26, 2022
At Penske, one of our core services is our ability to provide an
excellent level of customer experience and satisfaction for our
truck rental & leasing, contract maintenance, and repair services
customers across 750 locations in the US and Canada. Penske's
successful operations are driven by our regional, district, and
branch location leaders.
This role will provide leadership for the Branch and will work with
the District Manager to create and execute our business goals and
assure that those goals are met by coordinating the efforts of each
department. You will monitor results and redirect efforts where
necessary to affect a profitable and smooth running branch. This
role will work with current customers to ensure a positive customer
experience including problem resolution and any related customer
satisfaction activities. This position has direct responsibility
for the Branch staff and will collaborate with District staff
members on a regular basis. You will be a part of the solution to
ensure our organizations competitive edge.
Qualified candidates for this role will have at least 5 years of
combined sales and leadership experience including ensuring
customer satisfaction. Must have prior experience with monitoring
and impacting P&L, complete asset life cycle management, and
planning for annual business plan.
Talent Management - Branch associate engagement including
collaboration among functions, problem resolution, & coaching and
Customer Experience - Satisfactory VOC scores and customer
retention rates. Includes any account management activities.
Operations Management - Ensuring that the Branch meets district
goals including any involvement with Fleet / Assets management.
Financial / P&L Management - Branch P&L performance.
Other projects as assigned by the manager.
Bachelor's Degree preferred. If no degree, equivalent work
experience is required.
5 years of combined experience in sales and management is
Must have intermediate level of skills with the following:
-Finance & P&L Management
-Sales-must be familiar with deal strategy
Experience with managing customer satisfaction is required
Must have prior experience with monitoring and impacting P&L,
complete asset life cycle management, and planning for annual
Strong communication skills, both written & verbal are required
Regular, predictable, full attendance is an essential function of
Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
- The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
- The associate will be required to read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or guidelines.
- While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be able to occasionally lift
and/or move up to 25lbs/12kg.
- Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading,
Pennsylvania, is a partnership of Penske Corporation, Penske
Automotive Group and Mitsui & Co., Ltd. A leading global
transportation services provider, Penske operates a premier fleet
of vehicles and serves its customers from locations in North
America, South America, Europe, Australia, and Asia. Penske's
product lines include full-service truck leasing, contract
maintenance, commercial and consumer truck rentals, used truck
sales, transportation and warehousing management and supply chain
management solutions. Visit www.GoPenske.com to learn more.
Keywords: Penske, Kansas City , Branch Manager - Operations, Executive , Kansas City, Kansas
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