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Associate Director, Digital Enablement

Company: Sun Life Financial
Location: Kansas City
Posted on: September 24, 2022

Job Description:

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description: What you will do:Sun Life is working to digitize its internal operations in order to provide our employees with best-in-class tools and our clients with exceptional service at scale. To achieve this, we are building a team that can deploy next-generation, agile, business configurable tools throughout our business operations.Sun Life is seeking an experienced, proactive and energetic Associate Director to lead this group. The successful candidate will lead a high-performing team in delivering and supporting workflow management and artificial intelligence (AI) / machine learning (ML) solutions. Reporting to the Head of Robotics & Digital Enablement, the Digital Enablement Associate Director will be accountable for solution innovation as well as providing strong technical and people leadership.The Digital Enablement Associate Director is a member of the Robotics & Digital Enablement team within US Group Benefits Client Services. The role is responsible for identifying and delivering agile solutions across the US businesses, using a variety of tools and technologies. - - - - - - - - - - - - - -Main Accountabilities:

  • Propose, build, deploy and support modern workflow and AI / ML solutions to solve business challenges
  • Manage a team of Process Analysts, Business Systems Analysts (BSAs), Technical Consultants and Support Analysts to successfully deliver high-value new projects, as well as support solutions that were previously deployed to business users
  • Collaborate closely with process improvement consultants to provide feedback and architectural recommendations for new automation opportunities
  • Ensure the team is optimizing its output without compromising on quality, and that projects are delivered on time and within budget
  • Act as a thought leader in identifying new tools and technologies that will enable the team to deliver low-cost, high-value solutions; help team members quickly learn and adapt these tools
  • Partner closely with the US IT organization, Compliance and business risk officers to ensure new solutions are properly evaluated, supported and governed
  • Design and oversee a robust production support model for deployed solutions that prevents disruption to end users
  • Provide budget oversight of the program to ensure that costs are aligned with estimates and allow us to achieve our target ROIs
  • Oversee vendor relationships and contracts to ensure strong value and support are delivered within budgets
  • Establish credibility and maintain strong relationships with key business partners, and help educate the organization on how next generation technology solutions can help digitize our internal operations and provide exceptional client serviceWhat you will need to succeed:
    • Strong technical background and experience leading agile operational teams is required
    • An entrepreneurial mindset focused on providing business solutions that deliver concrete value to end users and clients
    • A strong understanding of financial services business processes and how next generation technologies can rapidly optimize them for employees and clients
    • Eagerness to tackle new challenges, devise creative solutions, and learn new tools and technologies
    • Excellent people leadership skills with the ability to mentor and develop a team of talented technical professionals
    • Strong relationship management skills and an ability to foster collaborative partnerships with leaders across various business areas
    • Ability to successfully manage solution delivery programs
    • Quick learner, resilient, persistent and flexible
    • Ability to work with a diverse range of people
    • Experience with Continuous Integration/Continuous Deployment (CI/CD) tools such as Jenkins
    • Sound understanding of leading Saas, Cloud platforms and capabilities
    • Knowledge of Lean methodology and best practices is desired
    • Experience within the insurance industry preferred
    • Periodic travel may be required
    • Some project work may be required outside of regular office hours to support critical timelines and deliverables, as well as collaboration with Sun Life teams in other regionsRequired Education and Skills: -
      • 4+ years of hands-on experience of implementing ML solutions like vision understanding, cognitive, NLU/NLG, ML models on any of leading cloud platforms like AWS (preferably), Azure, GCP, etc.
      • Fluency in R, Python, Scala, Java, C/C++, or other programming languages to demonstrate the results of algorithmic approaches.
      • Proficiency with machine learning libraries such as NumPy, Pandas, Scikit-learn, Tensorflow and/or PyTorch
      • Demonstrated experience of driving productivity through the application of next generation workflow and AI / ML solutions
      • Good knowledge and understanding of AI/ML model families, including neural net, decision trees, Bayesian models, deep learning algorithms (LSTM, CNN etc.)
      • Experience designing and deploying workflow and case management solutions such as Jira, DocuSign, ZenDesk, Salesforce.com, and Alchemer and integrating them using MuleSoft, Zapier or similar business configurable technologies
      • Experience in building and deploying AI/ML models in enterprise production environments/large scale projects with modern light weight design
      • Experience in APIs, micro-service and serverless architectures
      • Hands-on experience with DataOps and MLOps - namely development, testing, deployment and monitoring of data and ML pipelines; using tools like MLFlow, KubeFlow, AirFlow or similarWhat is in it for you?Excellent benefits with generous vacation and sick time, 401K match, noncontributory retirement plan, Paid Family Medical Leave, sabbatical program and much moreFriendly, collaborative and inclusive cultureOur agile work environment allows our employees the flexibility to give and feel their best at workIf you are a Colorado resident, the minimum starting salary for this position will be $118,400 annually. - Sun Life will consider various factors in determining the actual pay including your skills, qualifications and experience. - This position is also eligible for a broad range of competitive benefits including a choice of company-subsidized medical plans, consisting of network-based plans and plans offering the freedom to go to any provider and two company-subsidized dental plans. We also provide company-paid Basic Life and Accidental Death and Dismemberment (AD&D) insurance and Optional Life Insurance that you may purchase for additional coverage. We offer a very generous Paid Family & Medical Leave program, LTD and attractive vacation and sick time. We provide voluntary supplemental health programs such as Accident and Hospital insurance and Critical illness and Cancer insurance. Tax-advantaged accounts include Health Savings Accounts, Health Care and Dependent Care FSA accounts and Commuter Benefit accounts. Our 401(k) plan consists of a company match and employer sponsored contributions.It is the policy of SLF U.S. that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to age, race, color, religion, national origin, ancestry, gender, sex (including but not limited to pregnancy, childbirth, or breastfeeding), sexual orientation, gender identity or expression, military or veteran status, physical or mental disability, medical condition, genetic information, marital status, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes promise of making life brighter - for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at to learn more.At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.For applicants residing in California, please read our employee .Job Category: IT - Application DevelopmentPosting End Date:

Keywords: Sun Life Financial, Kansas City , Associate Director, Digital Enablement, Executive , Kansas City, Kansas

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