Product Manager - Customer Experience - Remote Opportunity
Company: EMPLOYERS Insurance Group (EIG)
Location: Kansas City
Posted on: August 7, 2022
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Job Description:
Location: RemoteJob_Code: 5517# of Openings: 1 Product Manager -
Customer Experience As a dynamic, fast-growing provider of workers'
compensation insurance and services, we are seeking a goal-oriented
individual willing to support the digital transformation and
innovation of our (insert area) business. We offer a positive,
challenging work environment, combined with an opportunity to build
your career as you help us profitably grow our business, in
innovative and imaginative ways that are uniquely EMPLOYERS--.
Headquartered in Reno, Nevada, EMPLOYERS attributes its
long-standing success to our most valuable resource, our employees.
EMPLOYERS is known for the quality service and expertise we provide
to our clients, and the exemplary work environment we provide for
our employees. We live and breathe our core values: Integrity,
Customer Focus, Collaboration, Initiative, Accountability,
Innovation, and Personal Fulfillment. These are the pillars that
support how we do business with our clients, and how we treat each
other. At EMPLOYERS, you'll discover an energetic environment that
inspires top achievement. As "America's small business insurance
specialist", we have the resources, a solid reputation and an
expanding nationwide identity to enrich your work/life and enhance
your career. General Summary: The Product Manager CX Quoting and
Agent & Policyholder Self-Service Portal is a tactical hands-on
product leader who will deliver the next generation digital
strategies, product and service for EMPLOYERS Quoting &
Self-Service products that enable best-in-class experiences for our
customers and workforce. This Product Manager will work with peers
in business operations, customer experience, design, business
architecture, product development, engineering, and analytics teams
to implement the transformation of how customers buy and
self-service insurance products from EMPLOYERS and internal
capabilities that enable our employees to serve and delight
customers at every touchpoint. #LI-Remote The CX Quoting and
Self-Service Product Manager is a highly effective hands-on and
execution focused steward of products and services who will prepare
roadmaps, participate in product design, write stories and UAT,
conduct backlog grooming, participate in sprint planning, establish
monitoring and KPI's, lead A/B testing, and GTM. This Product
Manager is expected to deliver the digital product and business
transformations, working with cross-functional functional teams, in
support of the greater goals of the organization. Essential Duties
and Responsibilities:
Collaborates with business operations partners and customers to
co-develop a roadmap and drive products and features from concept
to launch in a fast-paced environment.
Works with cross-functional teams and various stakeholders,
including analytics, design/user experience, engineering, and user
enablement.
Turns user and data insights into products with actionable outcomes
to the ultimate customer.
Works in an Agile environment and continuously reviews the business
needs, refines priorities, outlines milestones and deliverables,
and identifies opportunities and risks.
Partners with stakeholders and customers across the organization to
inform the product vision, strategy, features, and
prioritization.
Develops, owns, and executes product roadmap, backlog, sprint
planning and GTM.
Translates product roadmap features into well-defined product
requirements including features, epic and user stories, and user
acceptance test criteria.
Prioritizes and maintains the sprint backlog for assigned products,
balancing the requirements of stakeholders.
Works with designers in defining the product and Ui/UX visual
design based on an intimate knowledge of the users and
technology.
Develops and maintains appropriate tracking and reporting of
product performance post-launch to evaluate future investment.
Perform Service Desk ticket triage and deliver non-IT development
solutions.
Other duties may be assigned.
Job Requirements:
Bachelors degree in product management, computer science, or
related field or equivalent work experience
2 years demonstrated experience in digital product ownership in an
enterprise environment
2 years of experience in Agile and scrum processes and product
development
Knowledge of workers compensation business and technology a
plus
Strong analytical skills and experience in documenting business
processes and workflows
Experience developing product roadmaps, epics, stories and UAT
Experience facilitating workshops and focus groups
Experience developing business requirements
Knowledge of design thinking and UI/UX visual design principles
Strong business/client engagement skills
Experience developing instructional and procedural documentation
and presentations
High level of competence with MS Office, Atlassian suite, JIRA, and
Lucidcharts
Certification as a scrum master and/or product owner is a plus
Responsible for innovation and end-to-end launch of digital
products and business process optimization.
An equivalent combination of education and experience may be
substituted for the requirements listed above. Pay Range: $87,000
to $106,500 HP22
Bachelors degree in product management, computer science, or
related field or equivalent work experience
2 years demonstrated experience in digital product ownership in an
enterprise environment
2 years of experience in Agile and scrum processes and product
development
Knowledge of workers compensation business and technology a
plus
Strong analytical skills and experience in documenting business
processes and workflows
Experience developing product roadmaps, epics, stories and UAT
Experience facilitating workshops and focus groups
Experience developing business requirements
Knowledge of design thinking and UI/UX visual design principles
Strong business/client engagement skills
Experience developing instructional and procedural documentation
and presentations
High level of competence with MS Office, Atlassian suite, JIRA, and
Lucidcharts
Certification as a scrum master and/or product owner is a plus
Responsible for innovation and end-to-end launch of digital
products and business process optimization.
PI186962586
Keywords: EMPLOYERS Insurance Group (EIG), Kansas City , Product Manager - Customer Experience - Remote Opportunity, Executive , Kansas City, Kansas
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