Global Head of Alternatives Delivery, Executive Vice President

Company: State Street Global Advisors
Location: Kansas City
Posted on: August 6, 2022

Job Description:

Who we are looking for

The Head of Alternatives Delivery is responsible for the delivery functions, including Accounting , Middle Office and Investor services for Hedge, Private Equity, Private Markets and Investor Services. The individual will report directly to the Head of Global Delivery.

What you will be responsible for

This role is primarily responsible for the execution of all Alternatives operational tasks, client service and quality levels, and defining and driving initiatives to improve the effectiveness and efficiency of delivering service to our clients. The incumbent will be responsible for supporting the growth of our business across this client segment by ensuring that new business onboardings and BAU service levels are such that we retain existing clients and are the strategic partner of choice for new and organic growth. This role will work closely with peers in global operations, Global Clients Division, and product organizations to ensure delivery of an outstanding client experience. Key aspects of the role include a detailed operational understanding of broad breath of alternative products structures and investment types, systems and processes; delivering high service quality with a control driven mindset ; driving operational initiatives to improve efficiency, scale, and quality; creating opportunities for improved cycle compression, lower cost to serve and speed to market for our clients.

* Increase STTs market reputation as a global leader of products and services


* Develop strategic partnerships with State Street senior leaders and other key stakeholders including other COO's, segment heads, GCD and Product/Technology


* Work with product teams to drive a Thought Leadership - position recognized in the industry. Perspectives gained through operational experiences will be an important input to product development roadmaps.


* Provide operational expertise and leadership during the sales and strategic client management processes.


* Drive operating improvements across the globe in Alternatives including Hedge funds, private equity, private credit and real assets


* Support business growth objectives by executing upon lift-outs and jurisdictional expansions as needed


* Engage with Product & Technology to drive investments and improvements to existing capabilities, and drive testing and rollout of new technologies and functionality


* Partner with Alpha teams on operational connectivity and integration of Alpha into the platform offering


* Drive vendors to deliver appropriate levels of service and support needed to carry out our operational objectives across market data, technology (eg Geneva, Investran), investor portal (eFront), etc.


* Ensure engagement levels with Hubs in support of operational objectives are tightly aligned to be sure that client KPI's and expectations are met.


* Create and publish operational quality and efficiency metrics for discussion and review in global operational reviews, GCD status reports, segment reviews, and financial reviews.


* Manage headcount and total expense in accordance with budgeted commitments, factoring in the need to adequately support clients while simultaneously improving STT's NIBT.


* Work with regional and global product teams to influence and drive product improvement, innovation and new capabilities to ensure we are competitive and in a suitable position to service clients and win business


* Execute upon / install large lift-out opportunities for PE / RA servicing


* Contribute to enhancing capabilities to deliver a best-in-class data management offering


* Fully convert all hedge clients to Advent Geneva general ledger


* Develop operational scalability and efficiency leveraging the State Street Global Operating Model for Alternatives


* Drive a solution driven, client centric culture



Additional specific minimum qualifications:

* Demonstrated skills in problem identification and resolution as well as collaborative problem solving in a complex setting required


* Possesses excellent communications skills with evidence of successful leadership, influence and administrative / supervisory experience


* Ability to detect emerging trends and encourage and make recommendations for creative change


* Results-focused individual with the persistence and patience necessary to work effectively with a variety of internal and external constituents and drive results


* Demonstrated ability to effectively partner with senior level staff, middle management and support divisions as required to execute the GDs strategic objectives


* Possess excellent analytical skills with 15+ years' experience


* Possess the ability to create executive and board level material. Requires synthesizing and summarizing of complicated content.


* Proven leader with effective analytical, interpersonal, written, and oral presentations skills


* Effective at flexing and pivoting - be comfortable dealing with various changes and adapting to them


* Influence - be comfortable working with and influencing senior leaders and executives


* Multi-task - ability to effectively manage multiple priorities, but also be able to focus on the most important deliverables of the moment through proper prioritization


* Ability to self-learn and research topics in order to provide context to matters.



About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

COVID-19 Protocols: Complying with State Street's COVID-19 protocols is a condition of employment. Those requirements may vary depending on circumstances and legal requirements, and may include, without limitation, a requirement to be vaccinated (or have an accommodation), to disclose vaccination status, to provide evidence of vaccination status, etc.

Keywords: State Street Global Advisors, Kansas City , Global Head of Alternatives Delivery, Executive Vice President, Executive , Kansas City, Kansas