Assistant Manager - Room Operations
Company: Marriott International
Location: Kansas City
Posted on: June 25, 2022
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Job Description:
Posting Date Jun 03, 2022
Job Number 22092095
Job Category Rooms & Guest Services Operations
Location The Westin Kansas City at Crown Center, 1 E Pershing Rd,
Kansas City, Missouri, United States
Brand Westin Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N
At Westin, we are committed to empowering the well-being of our
guests by providing a refreshing environment, thoughtful amenities,
and revitalizing programming to help ensure that they leave feeling
better than when they arrived. We recognize that travel can be
disruptive to our guests well-being, and were energized to assist
as partners in helping them maintain control and soaring above it
all while on the road. Everything we do is designed to help guests
be at their best, and they appreciate our supportive attitude,
anticipatory service and extensive knowledge on how to best assist
them throughout their stay. We are looking for dynamic people who
are excited to join the team and ready to jump into any situation
to give a helping hand. If youre someone who has is positive,
adaptable and intuitive, and has a genuine interest in the
well-being of others around you, we invite you to discover how at
Westin, together we can rise.
JOB SUMMARY Entry level management position that focuses on
supporting the day-to-day activities of Rooms Operations of areas
that include Housekeeping, Recreation. Laundry, Staff, AYS and
Concierge/Guest Services. Position assists in working with
employees to carry out guest arrival and departure procedures and
to maintain the propertys cleanliness standards. Strives to ensure
guest and employee satisfaction and achieve the operating budget.
CANDIDATE PROFILE Education and Experience High school diploma or
GED; 3 years experience in the guest services, front desk,
housekeeping, or related professional area. OR 2-year degree from
an accredited university in Hotel and Restaurant Management,
Hospitality, Business Administration, or related major; 1 year
experience in the guest services, front desk, housekeeping, or
related professional area. CORE WORK ACTIVITIES Supporting the
Management of Rooms Operations Activities Opens and closes Front
Desk shifts / Housekeeping and ensuring completion of assigned
shift checklist and other duties. Runs and reviews critical
information contained in room operations reports. Understands the
functions of the Recreation. Laundry, Housekeeping, Bell Staff,
AYS, Front Desk and Concierge/Guest Services operations. Operates
all department equipment as necessary and reporting malfunctions.
Ensures employees have the proper supplies and uniforms.
Understands night audit procedures and being able to comprehend and
utilize reports as necessary. Understands and complies with loss
prevention policies and procedures. Communicates performance
expectations employees in accordance with job descriptions for each
position. Handles employee questions and concerns. Effectively
schedules employees to business demands and tracks employee time
and attendance. Contributing Information to Support Managing to
Budget Supervises same day selling procedures to maximize room
revenue and property occupancy. Verifies accuracy of room rates to
maximize revenue opportunities Uses budgets, operating statements
and payroll progress reports as needed to assist in the management
of the Room Operations. Participates in the management of
departmental controllable expenses to achieve or exceed budgeted
goals. Understands the impact of Room Operations on the overall
property financial goals and objectives. Providing for and Managing
the Guest Experience Assists in the investigation of employee and
guest accidents. Assists in the use of a guest information tracking
system to ensure that a successful repeat guest recognition program
is in use to recognize guest preferences and Sets a positive
example for guest relations. Interacts with guests to obtain
feedback on product quality and service levels; effectively
responding to and handles guest problems and complaints seeking
assistance from supervisor as necessary. Assists in the review of
comment cards and guest satisfaction results with employees. -
Marriott International is an equal opportunity employer. -We
believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. -We are committed to non-discrimination on
-any -protected -basis, such as disability and veteran status, or
any other basis covered under applicable law.
Rooms & Guest Services OperationsRequired
Keywords: Marriott International, Kansas City , Assistant Manager - Room Operations, Executive , Kansas City, Kansas
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