Manager, Professional Services (Remote)
Company: insightsoftware
Location: Kansas City
Posted on: May 17, 2022
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Job Description:
Company Description
insightsoftware is a growing, dynamic computer software company
that helps businesses achieve greater levels of financial
intelligence across their organization with our world-class
financial reporting solutions. At insightsoftware, you will learn
and grow in a fast-paced, supportive environment that will take
your career to the next level. We are looking for future insighters
who can demonstrate teamwork, results orientation, a growth
mindset, disciplined execution, and a winning attitude to join our
growing team!
Based remotely, your primary mission will be to lead the delivery
of professional services for clients using our industry-leading
platform as well as manage a team of Professional Services
Consultants and technical engineers who are primarily based
remotely. The team you manage will be responsible for analyzing
business requirements in order to model, design, deploy, and
maintain data warehouse implementations for different customers
across different verticals. This team is also responsible for
report visualizations and training of both customers and
partners.
Job Description
Based remotely, your primary mission will be to lead the delivery
of professional services for clients using our industry-leading
platform as well as manage a team of Professional Services
Consultants and technical engineers who are primarily based
remotely. The team you manage will be responsible for analyzing
business requirements in order to model, design, deploy, and
maintain data warehouse implementations for different customers
across different verticals. This team is also responsible for
report visualizations and training of both customers and
partners.
Responsibilities Fall Into Two Main Areas
Team Management Responsibilities
Oversee designated Professional Services consultants as well as own
Professional Services projects and processes for successful
completion of Professional Services Projects for Jet / CXO / Atlas
Customers.
Conduct monthly/quarterly process review meetings with direct
reports
Supervise direct reports as well as conduct annual performance
evaluations
Conduct weekly 1 on 1 status meetings with direct reports
Provide initial training for new hire reports and ongoing
continuous training for existing reports
Communicate key and critical information to VP, Implementation &
Professional services weekly as well as escalate critical
information timely.
Oversee day-to-day operational management of all direct report
activities.
Prioritize work assignments for direct reports
Recommend process and procedure enhancements
Professional Services Responsibilities
Work closely with sales and client success teams to scope
consulting solutions to finance and accounting executives
Utilize expertise in data warehousing techniques to help solve team
and customer complex problems.
Project oversight: client discovery, coordinate internal resources,
assist with solution development, and present deliverables
Deliver projects under tight and aggressive deadlines
Effectively translates business rules, requirements, and customer
experience needs into concrete and meaningful information for the
business and direct reports
Will be responsible for maintaining a billable utilization target
of 30% or greater
Qualifications
Key Requirements:
BA or BS degree required
Strong SQL/TSQL skills
Strong relational database skills
Experience modeling, designing, and deploying data warehouses
leveraging fact and dimension tables
Ability to design and deploy ETL processes
2-5+ years in a similar or related position working in a
professional service organization
Ability to interpret requirements and communicate those effectively
to both technical and management level positions.
Proven organizational and multi-tasking skills and solutions
focused approach to creative problem solving
Exceptional Customer Service Skills
Proven track record of leading team to deliver projects on time and
within agreed upon scope
Excellent verbal & written communication skills
Demonstrates excellent listening & decision-making skills
Ability to determine priorities on a daily basis to achieve
business objectives
Ability to communicate effectively under pressure
Experience working with Azure and reporting tools a plus
Familiarity with Microsoft Dynamics ERP stack a plus
Additional Information
All your information will be kept confidential according to EEO
guidelines.
** At this time insightsoftware is not able to offer sponsorship to
candidates who are not eligible to work in the stated work location
. **
Keywords: insightsoftware, Kansas City , Manager, Professional Services (Remote), Executive , Kansas City, Kansas
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