IBM Sterling Order Management Director

Company: Perficient
Location: Kansas City
Posted on: January 16, 2022

Job Description:

Overview

At Perficient you will deliver mission-critical technology and business solutions to Fortune 500 companies and some of the most recognized brands on the planet. And you will do it with cutting-edge technologies, thanks to our close partnerships with the world's biggest vendors. Our network of offices across North America, as well as locations in India, Colombia and China, will give you the opportunity to advance your career, too.

We are proud to be publicly recognized as a "Top Workplace" year after year. This is due, in no small part, to our entrepreneurial attitude and collaborative spirit that sets us apart and keeps our colleagues impassioned, driven, and fulfilled.

About Order Management Consulting

Join Perficient's Order Management Business Unit and utilize leading-edge technology to configure, develop, deliver and support applications for our clients using leading Order Management platforms. We are leaders in delivering complete product marketing-to-fulfillment solutions that establishes a robust foundation with all the key features commonly required in complex, multi-store B2B and B2C eCommerce solutions. This integrated approach offers capabilities across the commerce life cycle.

Perficient has extensive experience implementing, managing and optimizing IBM Sterling Order Management System (OMS), Kibo, Fluent Commerce and Envista for the world's leading companies to regional retailers and manufacturers. Perficient has worked with companies of all sizes to improve their client's order orchestration, order management processes and support their order management solutions. You will be part of our innovative projects to build and support technical solutions for their needs.

Perficient currently has a career opportunity for an Order Management Director in our National Practice.

The Director is a senior leadership position with the skills and experience to support sales efforts, lead our largest, strategic engagements while also serving as a key participant in the business leadership of the business unit. This individual will have responsibility for providing strategic direction of the Order Management Practice, thought leadership on current trends within the Order Management space and the strategic leadership of client engagements from a delivery perspective. Additionally, work closely with the Business Development team to identify, assist in the qualification, deliver presentations and be responsible for ongoing client development and relationship management activities.

(Candidate's should be open to travel as needed.)

Work will be conducted both remotely as well as at client locations.

Responsibilities
Provide thought leadership and strategic points of view on trends within the Order Management that can be leveraged to position Perficient as expert in the space and provide Business Development with content for opportunity creation.
Participate in the planning and execution of the growth of the Order Management Practice within Perficient.
Create and maintain relationships with key strategic partners.
Manage the technical, business and personnel aspects of consulting engagements.
Manage the invoicing, backlog and resource management activities for the assigned consulting engagements.
Support multiple engagements on a part-time basis as the overall engagement manager working with the assigned project managers to ensure successful delivery.
Serve as the Lead Director or Client Advisor for one or more of our larger, strategic clients/engagements.
Lead strategic engagements while also serving as the lead consultant/strategist.
Cultivate highly functioning teams comprised of Perficient and client resources; the ability to effectively manage the engagement while recognizing and leveraging the expertise of the different resources and the importance of their contributions is critical.
Ensure deliverables are of the highest quality to promote client satisfaction.
Produce or oversee key project management deliverables such as project charters, project plans, resource plans, risk mitigation plans, change management plans, etc.
Serve as a key member of the solution delivery team by facilitating requirements/design sessions, and producing deliverables.
Mentor and provide solutions delivery expertise to less experienced team members.
Monitor engagement team performance and provide feedback.
Develop strong client relationships.
Team with the business developer to drive ongoing client development activities.
Participate on client engagement steering committees as necessary to set client expectations and issue and resolution management.
Key participant in the business development process.
Lead the business development efforts from a delivery perspective.
Develop overall estimates of the effort / resource requirements / schedule.
Analysis of pricing / approach options advising the GM on the related business considerations and impact of different options.
Lead the risk assessment efforts during the proposal process and recommend appropriate risk mitigation strategies.

Qualifications
More than 10 years of overall Delivery management experience with 8 plus years in IBM Sterling Order Management Systems.
Experience leading and delivering complex enterprise solutions and teams.
Experience with Kibo, Fluent Commerce and Envista a plus
Serving as the senior delivery resource for consulting engagements, cultivating highly functioning teams comprised of Perficient and client resources.
Comprehensive understanding of Order Management technologies.
Experience responding to RFPs/RFQs and procurement deadlines.
Proven track record working with and selling to the stakeholders, executives, and decision makers of Fortune 1000 companies.
Proven domain expertise with experience building business cases and communicating client-specific value proposition and establishing yourself as a trusted advisor.
Leading technical discussions with business and technical decision makers, including detailing technical specifications, product roadmaps, deployment, and third-party integrations
Demonstrated capability to handle Proof of Concept and solution demonstrations.
Experience coordinating Sales team members to develop sales scripts, discovery process, best practices, sharing expertise/training and guiding solution development.
Experience with recruiting, personnel management, and performance reviews.
Experience in sales support role, particularly discovery meetings, demos, roadmaps, and engagement assessment.
Must be open to travel.

This is a full-time position with Perficient. This position is only available to those interested in salaried staff employment opportunities. At Perficient, we offer a full competitive base salary a full benefits package including medical, dental and vision, a 401(k) with matching contributions, 3 weeks of paid time off, and 10 paid holidays per year.

Who We Are

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers' expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients - the world's largest enterprises and biggest brands succeed.

What We Believe

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you'll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We're committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders--- and we're not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Select work authorization questions to ask when applicants apply
Are you legally authorized to work in the United States?
Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Keywords: Perficient, Kansas City , IBM Sterling Order Management Director, Executive , Kansas City, Kansas