Salesforce Digital Customer Experience Product Manager *REMOTE OPPORTUNITY**
Location: Kansas City
Posted on: January 16, 2022
Salesforce Digital Customer Experience Product Manager
We are seeking an experienced Salesforce Product Manager to join
the Customer Experience and Salesforce Support team at FLEETCOR to
drive the digital self-service initiatives that enhance our overall
customer experience. The ideal candidate will extensive knowledge
of Salesforce Service and Experience cloud, ideally a Salesforce
This can be a 100% remote role for the right individual.
They will be responsible for the design, development, and
maintenance of FLEETCOR's first customer community as well as other
customer experience enhancements throughout the customer lifecycle.
They will be actively involved in the design sessions with business
analysts, product managers, and other technical team members.
Additionally, they should bring technology and people leadership
skills to the North American Fuel division of FLEETCOR.
Responsible for building & maintaining the customer support pages
in Salesforce Community/Experience Cloud for various brands and
Drive the roadmap for knowledge, self-service, chat and other
customer experience-enhancing features within the customer support
Provide planning, leadership and focus to manage deliverables,
scope and objective of major project and subprojects.
Evaluate solution alternatives (technologies, platforms, vendors)
to meet new or unmet customer experience needs. Prepare and
communicate proposals and write requirements for execution.
Maintain analytics and insights to measure the success of the pages
and continually evolve the design, user experience and roadmap of
Technical Solution Lead for Experience Cloud Platform.
Ability to research solutions, assess options, and formulate
proposals for ways to solve requests from business partners.
Manages and recommends changes to integrations between Salesforce
and multiple other platforms and technologies.
In collaboration with other team members, provide a vision for the
Experience Cloud platform and identify gaps in business processes
that could be addressed with Salesforce solutions
Technical And Solution Architecture
Directly accountable for the conversion of product requirements
into an architecture and design that will become the blueprint for
the solution being created.
Lead conceptual and technical solution design for assigned feature
improvements to meet business requirements while ensuring
compliance with established architectural principles, standards,
Responsible for matching business process and automation
requirements to the capabilities of Salesforce, including, but not
limited to, managed and unmanaged packages, complex data model,
integration, role hierarchy, sharing, and security model
Salesforce Development And Reporting
Develop the requirements for Salesforce solutions using
Configuration and Customization
Perform hands-on configuration and development as needed, and roll
up your sleeves to resolve technical issues.
Develop reports and dashboards for measuring the community results
Support other Salesforce Service Cloud initiatives as needed
Bachelor's degree or equivalent combination of education and work
3+ years of product management experience delivering various
Salesforce and Digital Solutions.
Strong knowledge of Salesforce.com including workflows, triggers,
reporting, general design concepts, and overall approach of
Salesforce.com as a CRM platform.
Salesforce Community Consultant Certification or relevant
Salesforce Administrator Certification or relevant experience
Educated in Lightning Platform and capabilities
Experienced with integrations between Salesforce and multiple other
platforms and technologies
Strong client-facing communication skills
Ability to learn quickly and function as a positive and creative
member of a team
About The Company
FLEETCOR Technologies, Inc. ("FLEETCOR") is a leading global
provider of business payment solutions. We help companies of all
sizes control, simplify and secure payment of various domestic and
cross-border payables using specialized payment products. We serve
businesses, partners, merchants, consumers and payment networks in
North America, Latin America, Europe, and Asia Pacific.
$2.4B Annual Revenue
600,000 Directly Served Business Clients
2.6B+ Transactions per Year
(as of December 31, 2020)
Our payment solutions provide our customers with a payment method
designed to be superior to and more robust and effective than what
they use currently, whether they use a competitor's product or
another alternative method such as cash or check. We group our
payment solutions into five primary categories: Fuel, Lodging,
Tolls, Corporate Payments and Gift. Each category is unique in its
focus, customer base and target markets, but they also share a
number of characteristics: customers are primarily businesses, have
recurring revenue models, have specialized networks which create
barriers to entry, have high margins, and have similar selling
FLEETCOR Enjoys Global Recognition Including
Forbes Global Growth Champion - FLEETCOR is one of the 250 fastest
growing companies in the world as determined by Forbes and
Forbes World's Most Innovative Companies - FLEETCOR has made this
prestigious list of leading innovative companies 4 years in a
Fortune 1000 Company - FLEETCOR was one of the largest movers in
the new rankings of the largest companies in America,
S&P 500 - In 2018, FLEETCOR joined the S&P stock index
comprised of the 500 leading US stocks based on market cap (company
Despite many advances in our industry, the majority of business
payments are still made with outdated and inferior payment methods,
such as checks and cash. We envision a business world where every
purchase is controlled, every payment is digital, and every
payment-related decision is well-informed. In this future paperless
state, payments will require little to no time to manage, leaving
companies with more time for what matters most: activities that
grow their businesses.
FLEETCOR's mission is to provide businesses with a better way to
pay, by replacing outdated payment methods such as checks and cash,
and displacing the incumbent providers of those methods. Through
the digitalization of payments, we create and support robust
ecosystems which benefit all participating constituents:
payment-making customers, payment-accepting merchants,
tax-collecting governments, and FLEETCOR.
FLEETCOR is a growth company, and we employ a simple three-prong
strategy for growing our business:
More Customers. We invest more than $200 million per year in sales
and marketing, predominately focused on new customer acquisition.
We continue to scale existing sales channels and headcount, enable
our sales people with demand generation and other tools, and launch
new distribution channels both internally and through partners such
as ERP software providers, telematics companies, and banks. We will
also grow our customer base inorganically through acquisitions.
More Spend. We seek to leverage our existing customer relationships
and capture greater share of their business payment expenditures.
As such, we have developed various "beyond" initiatives, where we
extend the utility of an existing payment product without degrading
the core value proposition of the original product. As such, a
customer can "buy more stuff" without sacrificing the controls and
reporting which attracted the customer to our product to begin
with. For example:
Our Fuel card customers can enable their cards to allow non-fuel
purchases relevant to their business, like allowing a painting crew
to buy supplies at a home improvement store, so they can finish the
Our Toll tag customers can use their in-vehicle RFID tags to make
other "on the go" purchases like parking, fuel and fast-food.
For our customers, these product extensions reduce payment
friction, saving them time and operational headaches. For FLEETCOR,
these product extensions can increase our share of wallet with
existing customers and can increase our products' appeal and
applicability to previously-unserved customer segments (e.g.,
non-toll urban dwellers). We also create new product offerings,
developed internally or in conjunction with partners, to cross-sell
to our existing customer base.
More Geographies. We continue to seek attractive entry
opportunities in major international markets, which we intend to
pursue through acquisitions and partnerships.
Our Commitment to Diversity, Equality, Inclusion, Belonging
We Are Therefore Committed To Building And Nurturing a Culture Of
Diversity, Inclusion, And Belonging By
Together we can foster true belonging.We know different ideas,
perspectives and backgrounds lead to better innovation and
Welcoming people of different backgrounds, cultures, ethnicities,
genders, and sexual orientations;
Empowering our people to share their experiences and ideas through
open forums and individual conversations; and
Valuing each person's unique perspectives and individual
Embracing diversity enables our people to "make the difference" at
Our Entrepreneurial Spirit Remains Strong Across Our Global
Workforce, And We Reinforce These Principles In Our Five Core
FLEETCOR's culture reflects our history of fast growth and our
continued drive for results.
Innovation: Figure out a better way
Execution: Get it done quickly
Integrity: Do the right thing
People: We make the difference
Collaboration: Accomplish more together
These values guide all of our employees and are infused in all
aspects of our Company. We are, as a team, united through these
shared values and our mission to provide "a better way to pay."
Our values foster an inclusive culture through the expectation that
all employees will treat each other with respect and appreciate the
diversity of identities, thoughts, backgrounds and styles. Our
commitment to fostering an inclusive culture has never been more
essential than in this moment of national reflection.We must always
celebrate the diversity of our company and our communities.
We strongly believe that the quality and diversity of our workforce
provide FLEETCOR with a competitive advantage, and that our
problem-solving and solution-building efforts are greatly enhanced
when we harness the collective thinking of a diverse group of
people with unique experiences and perspectives.
FLEETCOR's COVID-19 Hiring Guidelines
Due to COVID-19, most of our employees are temporarily working from
home. In addition, FLEETCOR implemented a virtual interviewing and
hiring process, engaging with talent by phone or video and
onboarding new employees remotely. We value the safety of each
member of our community because we know we're all in this
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal
employment opportunities to all employees and applicants without
regard to race, color, gender (including pregnancy), religion,
national origin, ancestry, disability, age, sexual orientation,
gender identity or expression, marital status, language, ancestry,
genetic information, veteran and/or military status or any other
group status protected by federal or local law.If you require
reasonable accommodation for the application and/or interview
process, please notify a representative of the Human Resources
For more information about our commitment to equal employment
opportunity and pay transparency, please click the following links:
EEO and Pay Transparency .
Keywords: FLEETCOR, Kansas City , Salesforce Digital Customer Experience Product Manager *REMOTE OPPORTUNITY**, Executive , Kansas City, Kansas
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