Compliance Business Control Manager (Collections and Recovery Issues Management & Controls/AVP)

Company: Citigroup
Location: Kansas City
Posted on: January 15, 2022

Job Description:

The Compl Bus Control Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.Responsibilities:Responsible for Quality oversight and monitoring that our guidelines are metLead a team who is responsible for completing all types of quality and control reviews.Exercise full leadership and supervisory responsibility. Responsible for team performance including timeliness of work, quality of reviews and monthly/yearly scorecardsOversee Quality procedures and keep them currentMonitor team workflow, confirm tasks are meeting timeliness or come up with plans to keep all work currentPerform analysis on results and reporting based on reviews completed. Communicate results to the Operational teams including root cause analysis on defectsAssist with requests and may interface with compliance and audit examinersAnalyze and identify risks based upon information provided when reviewing or adding new reviewsAct as a consultant to the business regarding process improvements for quality reviewsEnsure appropriate controls are in place for all work performedDrive corrective actions and develop corrective action recommendationsWork with multiple MIS and system teams to ensure data is available for result analysisWork with Ops Quality Control team members located in multiple sitesHelp drive consistency between the functions of Credit Operations through quality reviews, control reviews, audit feedback and resultsHas the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Acts as SME to senior stakeholders and /or other team members.Ability to manage teams. -Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.Qualifications:5-8 years of experience leading teams preferredAbility to analyze results and identify strengths and opportunitiesExperience in creating and implementing processes that result in improved business performanceAbility to work independently, prioritize and work diligently under pressureAbility to effectively communicate with multiple lines of business and multiple layers of managementCredit Operations experience requiredInterpersonal skills and ability to work well in a team environment collaborating across diverse groupsNavigates complexity to create clear, often unique solutionsDemonstrate exceptional organizational skillsPerformance record with a history of increased responsibility, and task / project deliveryProven ability to make sound business decisionsSuperior execution skills with a focus on clear, realistic action steps and timelinesProven ability to communicate business rationale to internal and external counterpartsEducation:Bachelor's/University degree or equivalent experience-------------------------------------------------Job Family Group: Compliance and Control-------------------------------------------------Job Family:Business Control------------------------------------------------------Time Type:Full time------------------------------------------------------Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.View the "EEO is the Law" poster. View the EEO is the Law Supplement.View the EEO Policy Statement.View the Pay Transparency Posting-----------------------------Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Keywords: Citigroup, Kansas City , Compliance Business Control Manager (Collections and Recovery Issues Management & Controls/AVP), Executive , Kansas City, Kansas