Director of Operations - Salesforce & Applications
Company: Ascend Technologies
Location: Kansas City
Posted on: January 15, 2022
Ascend Technologies is a rapidly growing Managed Service
Provider based in Chicago. We help clients make IT investments with
confidence and support their team with a dedicated, trusted staff
committed to excellence. Our team (of over 260) are growing
together because we focus on success for our clients, and each
We are currently seeking a Director of Operations - Salesforce &
Applications . This position's primary responsibility will be
overseeing business processes and ensuring efficiency and smooth
workflow of the SAS LOB. You will set goals and objectives, manage
the SAS SDM and Operations Support Team, devise strategies to
optimize services, and lead and encourage the team to achieve
As Ascend continues to grow, you will have the opportunity to
consistently learn new skills and develop professionally.
The Director SAS Operations at Ascend has these primary areas of
Hire, Train and Develop SAS SDM Team: Develop and grow the Service
Delivery Manager team to achieve LOB goals. Monitors job
performance through direct observation and provides necessary
coaching, counselling, and motivation to maximize employee
contribution and organizational performance.
Manage Work Flow: Coordinates the day-to-day activity and direction
of the Service Delivery team. Oversee ticket management to ensure
proper utilization of Managed Services delivery team.
Execute SAS Support: Ensure SAS Operations Support responsibilities
are executed as needed for the SAS LOB.
Successfully Deliver Managed Services: Ensure quality, effective,
and profitable delivery of Managed Services offerings.
Collaborate with Sales Team: Work with business development,
channel management, and sales teams to ensure a successful handoff
from sales to delivery.
Support Creation of Service Offering: Support SVP Salesforce and
Application Solutions in creation and maintenance of service
catalog and pricing tools, in strategic alignment with
Delivery Tracking and Reporting: Track to targets and report
results to SVP Salesforce and Application Solutions.
Develop SAS Operations Strategic Plan: Develop and implement the
Operations strategy for the SAS LOB.
Your Skills and Experience:
Bachelor's degree or equivalent combination of education and work
1-3 years' experience managing an operations/professional services
Strong persuasion skills and proven sales success, including
meeting and exceeding quotas
Passion for introducing and driving disruptive solutions to help
customers evolve and transform their organizations
Strong analytical, problem solving, and quality experience
Strong organization and communication skills to be able to work
with clients and present to C-level executives
Thoroughly and accurately understand issues and systemically
analyze the problem
The person in this role is a representative of Ascend Technologies,
working in a client office.
It is required to adhere to client office policy and procedures
regarding building access, badges, COVID protocols, dress code,
work-space allocation, etc.
Workstreams include: walk-up assistance, "office" hours, and email
and phone intake.
The schedule is M-F, 8:30am to 5pm
This is not an entry-level position. Qualified candidates will need
to have previous experience in a very similar role.
Benefits and Perks:
Medical (BCBS of IL), dental and vision coverage
Health savings and flexible spending accounts
Company paid life & disability insurance
Flexible time off policy
401k with 4% employer match
Cell phone reimbursement
Voluntary life insurance
Voluntary accident and illness coverage
This is a full-time position with competitive salary. Salary is
evaluated from experience, demonstrated skills and accomplishments,
and overall alignment to the needs of the organization.
Ascend Technologies is an equal opportunity employer. We believe
prosperity is driven by the diversity of our employees. We
celebrate authenticity and provide a safe and inclusive environment
The information you submit will be reviewed promptly! If it is
determined you could be successful in this role, we will contact
you for an interview. Thank you so much for your time.
Ascend Technologies Recruiting Team
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Keywords: Ascend Technologies, Kansas City , Director of Operations - Salesforce & Applications, Executive , Kansas City, Kansas
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