Regional Relationship Manager Commercial Card - Remote

Company: Commerce Bank
Location: Kansas City
Posted on: January 15, 2022

Job Description:

About Working at CommerceWouldn't it be great to build your career at a bank that's known for helping people with their financial challenges? That's exactly what you'd be doing when you join the team at Commerce Bank. We're looking for teammates who are ready to do whatever it takes to help our customers with their everyday financial needs. You'd be helping yourself too, because Commerce has a tradition of recognizing and rewarding team members for their talent, skills and contributions.
No wonder we've been an industry leader for over 150 years and have developed a reputation as a great place to work in the financial services world. If you'd like to be a part of a team and culture that is respected by its peers and in your community, we should talk. We're always looking for the best and brightest.
About This JobThe main purpose of this job is to manage a team of Insurance Specialty Account Managers, while also directly engaging and managing Insurance clients.Essential Functions

• Responsible for assigned Insurance retention and expansion by building relationships with key personnel of assigned accounts. Ensure clients receive appropriate products and services, and assist in the renewal process and contract pricing negotiations. Identify additional opportunities to utilize Commercial Payment products and take a lead role in discussing and resolving operational issues.
• Introduce appropriate products to portfolio accounts including software and technology for the current business line the Account Manager supports, as well as alternate business lines in Commercial Payments.
• Assist in the development of innovative ideas for obtaining portfolio lift to meet or exceed annual growth goals through analysis, identification and implementation of tactical measures throughout the portfolio of managed accounts; incorporate these lift measures into program business reviews in a consistent and timely manner; champion uniformity across all Account Managers as it pertains to the key performance indicators for volume, net contribution growth and management of assigned accounts
• Build and maintain reporting to monitor business plans, call reports, vendor enrollment, cross-selling opportunities, volume growth, attrition, and other key performance indicators for Account Managers in their assigned territories as it pertains to overall group goals and effectiveness; conduct surveys of client's program administrators and c-level executives to gauge client satisfaction
• Remain up-to-date on training and education related to products, pricing and services offered including new product offerings, technical enhancements and industry changes
• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs. Mentor team members on handling more complex customer, product, service or technical situations. Actively provide field coaching and job shadowing.
• Assist in creating and managing the vision for the Account Management team. Determine team's strategic objectives and policies and monitor progress. Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required.
• Communicate decisions, priorities and relevant information to team members effectively
• Support budget management, planning and expenditureKnowledge, Skills & Abilities Required
  • Extensive insurance industry experience as it pertains to account expansion, retention, competition, pricing and complex industry trends and regulations
  • Ability to consult with clients on customer engagement strategies including how Commerce Solutions can provide value
  • Outstanding interpersonal and relationship building skills, with the ability to drive strategic business unit goals to the bottom line while maintaining customer satisfaction
  • Ability to effectively communicate with all levels of the leadership, clearly expressing ideas and concepts both verbally and in writing
  • Strong critical thinking skills with the ability to learn quickly and apply discretion and sound judgement to efficiently and effectively solve problems
  • Ability to drive results and balance management of organizational risk and meeting goals of the business
  • Strong leadership skills with ability to motivate team members and foster a positive team environment that gives way to collaboration and unified goals
  • Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
  • Contract negotiation experience
  • Ability to travel up to 40% of the time
  • Advance level proficiency with Microsoft Word, Excel and OutlookEducation & Experience
    • Bachelor's degree in business administration, accounting, finance or equivalent combination of education and experience required
    • 7+ years insurance or payments experience at leadership or executive level or in account management, sales, marketing or accounting required
    • 6+ years business to business sales or client management experience required- or equivalent Insurance related experience
    • 5+ years leadership/supervisory experience required
    • Contract negotiation and commercial or consumer credit experience#LI-RemoteLocation: 1000 Walnut St, Kansas City, Missouri 64106Time Type:Full time

Keywords: Commerce Bank, Kansas City , Regional Relationship Manager Commercial Card - Remote, Executive , Kansas City, Kansas