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Assistant Office Manager

Company: Cosentino's Food Stores
Location: Shawnee Mission
Posted on: November 22, 2021

Job Description:

Position Objective: To assist customers in their shopping experience by leading the Front Office team in a way that not only promotes growth for the company, but also results in a team that delivers the service Cosentino customers have come to expect.Reporting Structure: This position formally reports to the Office Manager.Status: This is an exempt position.KnowledgeThe following is a list of any certifications, formal education, or training requirements for this position.Essential Knowledge* A liquor license must be obtained prior to the first day of work.* Completion of ongoing training and development as listed on the Cosentino Learning Plan.Non-Essential Knowledge* A high school diploma or equivalent is preferred.SkillsThe following is a list of the basic skill requirements for this position.Essential Job Functions* In the absence of the Office Manager, provide direct supervision of the activities of all other members of the Front End team in a manner that is operationally effective, but is also motivating and respectful.* Ensure team members have information they need to effectively perform in their roles (i.e. policy or procedure changes, new merchandise information, sale information, etc).* Support the Office Manager in providing effective coaching, corrective actions, and performance evaluations to improve individual and team performance.* Address employee relations issues and, if needed, effectively work with the HR team to resolve issue.* Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.* Conduct effective interviews to hire the highest quality candidates for the Front Office team.* Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.* Know and implement the Cosentino Customer Service Standards.* Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.* Quickly and courteously intervenes when a cashier requests assistance with a customer transaction.* Be knowledgeable about the products in the department and the store in order to accurately and courteously answer customer questions.* Accurately process all payment types, such as cash, checks, WIC, food stamps, coupons and other payment methods.* Able to operate, clean and maintain all equipment safely and competently.* Act in a cashier role as needed to ensure a friendly, convenient customer experience.* Meet or exceed productivity standards to produce desired team and individual results.* Ensure the front end is always clean and displays a professional overall appearance for customers.* Navigate easily within the Kronos system to submit reports and information in a timely manner, and works effectively with the Accounting Team when necessary.* Efficiently and courteously handle all returns, exchanges and price adjustments.* Ensure team compliance with all liquor and tobacco regulations, coupon redemption, currency transfers, MSB compliance, Western Union and money orders.* Ensure all POS systems and cash office systems are running smoothly and contact appropriate services as needed.* Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store.* Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.* Demonstrates the basic math and reading skills required for the position.Non-Essential Job Functions* Ensure all new employees on the Front End Team receive orientation and other training as needed.* Know and promote ads and specials to increase store sales and profits.* Practice open communication with store management team regarding any issues within the Front End team.* Support your company by completing additional tasks identified by management, assisting other stores or departments as needed and gaining new skills when necessary.Physical AbilitiesThe following physical movements could potentially be part of any scheduled shift and employees will be expected to perform these actions while on duty.Essential Abilities* Reaching overhead with both arms, twisting at the waist and lifting objects with both hands weighing up to 15 lbs.* Pushing and pulling grocery items & carts to the proper locations as needed, up to a peak force of 75 lbs.* Standing and walking for long periods of time on tile, asphalt, concrete or other hard surfaces.* Occasionally lifting and carrying up to 36 lbs., to a height of 34 inches.* Bending and squatting, at times all the way to floor level.Non-Essential Abilities* Climbing a ladder, possibly up to 15ft.Core CompetenciesThe following is a list of overall competencies identified for this role. This profile is based on the necessary knowledge, skills and abilities for the position.Visionary Leadership* Conveys passion and enthusiasm in the leadership role and is a catalyst for action, change, and innovation for others in the workplace.* Is clear and consistent when communicating the organization's mission, vision and values so that every individual understands his/her role in the bigger picture.* Inspires and motivates others to achieve the milestones that will lead to both individual success and company growth.* Able to look beyond daily operations and identify higher level issues and possibilities for the future state of the organization.* Effectively communicates the importance of the organizational vision to build a sense of commitment, loyalty, and direction for others.Operational Results* Consistent focus on bottom line results and operational excellence in all day-to-day activities, processes, and procedures.* Can be counted on to deliver results that are of the highest operational integrity and consistently meets or exceeds operational standards.* Is knowledgeable of and capable of utilizing all available tools, technology and other resources to achieve the desired result in the most cost effective and time efficient manner.* Demonstrates an understanding of business management concepts, but also has the skills and follow through to successfully strategize and implement the plans developed from these concepts.* Able to anticipate potential threats to the business strategy and demonstrates an agile problem solving capability in order to maneuver around those challenges.Managing the Workplace Environment* Promotes a workplace environment that encourages respect, professionalism, open communication and is free from discriminatory and/or harassing behavior.* Encourages appropriate workplace relationships that facilitate high morale, cohesive teams, and a motivating workplace environment.* Demonstrates unwavering integrity, trustworthiness, and ethical behavior in dealings with others.* Asks everyone to take ownership for their work, to be accountable for the outcome of their efforts, and to take pride in their contributions in the workplace.* Ensures credit is given to team members and encourages public recognition of a job well done through both formal and informal recognition programs.* Injects energy, a sense of urgency, and a strong service mentality into the workplace environment.* Demonstrates effective conflict resolution techniques and supports others in utilizing these strategies as needed to maintain a productive working environment.* Shows no tolerance for gossip, undermining, or other sabotaging behavior that can deteriorate productivity and morale.Quality Decision Making & Sound Judgment* Makes quality decisions in a timely manner.* Exercises sound judgment and independent thinking in order to make decisions, even when under pressure or when dealing with ambiguous situations.* Quickly considers all pertinent aspects of a situation when making a decision while still avoiding "paralysis by analysis".* Can anticipate pros and cons of a decision and foresee possible consequences of a decision, choice, or action.* Able to make decisions based on both short-term and long-term outcomes.* Recognizes when it is appropriate to seek input from outside sources (i.e. HR or a higher level manager).Maximize Team and Individual Performance* Committed to growing the skills, knowledge and experience of all team members through various forms of ongoing training and development.* Able to break down corporate directives to the store, department, and individual level in order to set clear short-and long-term performance goals.* Committed to the long-term success of the company through active succession planning, including identification, growth and retention of top talent.* Provides effective coaching and feedback that promotes both individual and team development.* Engages in performance management through timely delivery of performance evaluations.* Is active in the recruiting, interviewing, and coaching processes in order to hire and retain top caliber employees.* Acts as a motivator in order to inspire others to achieve top performance and exceed expectations.

Keywords: Cosentino's Food Stores, Kansas City , Assistant Office Manager, Executive , Shawnee Mission, Kansas

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