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Sr. Product Manager

Company: H&R Block
Location: Kansas City
Posted on: November 22, 2021

Job Description:

What you'll do...

We are building a motivated and entrepreneurial team who is passionate about building great products and providing a stellar experience to customers. This role will be focused on building out the servincing and engagement experience for H&R Block's mobile-first banking platform.

In this role you will:

  • As part of a multi-discipliary software team, you will function as the product manger responsible for buidling engagement and notifications into our mobile platform
  • Develop feature lists, user stories, and roadmaps for building engagement and notiviations
  • Maintain and prioritize existing in product notifications and coordinate with other departments driving towards a consistent client experience
  • Provide insights into product, technology and market trends as they relate to client engagement and notifications
  • Gather and manage product feedback through surveys, concept testing, analytics tools, and A/B testing
  • Develop materials to communicate progress to partners and clients
  • Monitor and report on product KPIs
  • Act as the voice of the customer in the definition of innovative digital and financial solutions
  • Work with strategic design to gain an understanding of user personas, pain points and journeys

    What you'll bring to the team...

    Youshould have:
    • A bachelor's degree from an accredited educational institution in a technical discipline (computer science, electrical engineering)
    • An MBA or other advanced degree (preferred), or equivalent practical experience
    • Product ownership expereince inclucing collaborating with cross-functional teams, as well as the ability to set and manage expectations at the executive level
    • 7+ years experience as a Product Manager launching digital products
    • Strong understanding of mobile and web technologies and financial services industries
    • A diligent attention to detail and strong technical intuition
    • Experience with engagment technical solutions
    • Strong analytical skills and experience with tools for doing data analysis
    • Demonstrateg a high level of customer empathy and focused desire to build products and services that customers will love
    • The ability to ensure the confidentiality of sensitive information and thrive in a fast-paced, intellectually-demanding and service-oriented environment
    • Working knowledge of agile development methodologies
    • An ability to think strategically and creatively
    • Superior communication skills, with an ability to cater written and verbal communication to varied audiences, including executives.
    • High level of organization, integrity and great follow-through on tasks with high autonomy of delivery.

      About H&R Block...

      We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.

      We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.

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Keywords: H&R Block, Kansas City , Sr. Product Manager, Executive , Kansas City, Kansas

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