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Director of Retail Banking

Company: UMB Financial Corporation
Location: Kansas City
Posted on: April 10, 2021

Job Description:

A majority of our time is spent "at work." We believe that time most meaningful when it's spent around people who care about you and who challenge you. We hire people who know how to make good decisions, because we won't be constantly looking over your shoulder-you'll be empowered to do what's right for our customers. Most importantly, we're a partner. We partner with our associates to help them thrive personally and professionally. We partner with our communities and the organizations that support them. And, we partner with our customers to create an experience they won't find elsewhere. Are you ready to be part of something more? You're more than a means to an end-a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunity. UMBers are known for having multiple careers here and having their voices heard. UMB Personal Banking and Consumer Services-- offers--financial solutions-- to clients,--who value an individualized relationship and advisory experience. For more than a century, we've invested in our--people as a resource--who can help clients achieve their unique financial and lifestyle goals. The Director of Retail Banking is a newly created position that will drive business transformation and growth of UMB's retail banking organization. The director will deliver strategic market-by-market execution with accountability for planning, delivery and performance monitoring of complex initiatives. The leader will identify target segments, develop delivery programs, and create consumer-facing market strategies to support and grow our footprint. Overall success will be measured by growth in deposits, loans, revenue, expense management and associate engagement. This candidate must have a proven track record in retail banking excellence, major banking program deployment, sales and service process design and leadership and building and executing upon a successful consumer bank distribution strategy, launching new markets, and leading multi-platform campaigns. At UMB, we want to be everything--to our clients and the Director's focus on major initiatives will ensure that we are providing the products and services to our clients in a way they want them and ensuring we continue to evolve in a way that we never lose focus of what is most important-our clients. How you'll spend your time:

  • Refine and execute on the retail banking strategy to achieve key financial metrics including deposit, loan, and revenue growth, customer acquisition and retention, and expense management.
  • Lead the retail banking teams across the UMB organization with accountability for all business outcomes.
  • Partner with peer business heads (Mortgage, Private Bank) as well as properties, digital, analytics, operations and technology teams as well as other lines of business to give our customers access to solutions, strategies and expertise in one place to meet all of their financial needs.
  • Influence the use of technology by effectively communicating a vision to meet customers' needs of today and the future.
  • Execute upon business transformation and growth strategies, market expansion initiatives and develop new branch and market plans through a transformative lens; exhibits an entrepreneurial mind-set.
  • Partner with the Director of Community Development and proactively engage community relationships across new markets.
  • Serve as an ambassador for UMB and Consumer Banking and specifically, for the evolution of the business.
  • Develop executive-level communications for division president and underlying research in support thereof.
  • Collaborate with the division president, drive strategic roadmap development inclusive of quarterly tracking/reporting processes and metric definition and measurement for the Retail bank.
    We're excited to talk with you if:
    • 10+ years of leadership experience UMB Financial Corporation is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to talentacquisition@umb.com or call 816-860-7972 to let us know the nature of your request. Who we are
      We are more than a company. We are advisors, consultants, problem solvers, friends, community members, experts, and we are here to help you make the best of every moment with a financial foundation that can help you succeed.

Keywords: UMB Financial Corporation, Kansas City , Director of Retail Banking, Executive , Kansas City, Kansas

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