VP - Loan Servicing & Fulfillment

The leader of Loan Servicing & Fulfillment will be responsible for leading the Commercial and Construction loan servicing & fulfillment functions. This will include leading a team consisting of 8 to 10 employees, including loan servicers, loan closers, and other support staff. The successful candidate will demonstrate skills in all aspects of Commercial & Construction loan servicing & fulfillment and have the ability of identifying and implementing innovative solutions that optimizes and streamlines the loan experience end to end. This includes establishing a data driven environment and the monitoring of key performance indicators (KPIs). The VP of Loan Servicing & Fulfillment will provide strong leadership for the staff, ensuring a culture of accountability and working environment that is conducive to optimum employee productivity to meet or exceed targeted customer service levels. Accountabilities

• Lead a team focused on loan servicing & fulfillment.
• Deliver an outstanding customer experience and support our client's customer expectations. Establish and effectively communicate goals and objectives for the department in alignment with Loan Operations goals.
• Drives value for the bank by improving service delivery, managing complexity, assessing risk, managing change, and balancing strategy and execution with the desired level of business performance. Identify areas of improvement related to people, process, and systems. Effectively manage operational capacity, leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions.
• Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality. Manage performance of daily proactive pipeline management by operational leadership team.
• Work with training and development to provide training content & delivery to staff aimed at increasing production volume or improving loan quality.
• Identify negative trends associated with key areas such as compliance or loan quality and work directly with sales leaders to provide solutions.
• Promote innovation and encourage employees by providing them with better growth opportunities. Ability to attract, hire and develop talent. Contact: This job and many more are available through The Judge Group. Find us on the web at

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