Assistant General Manager
Company: Hampton Inn and Suites KC - Front Office
Location: Kansas City
Posted on: April 9, 2021
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Job Description:
Hospitality America is looking for an Assistant General Manager
to join our team! The Assistant General Manager is responsible for
the overall success of the hotel, meeting or exceeding planned
objectives for revenue and profit, and ensuring guest satisfaction
and product quality standards are met. Manages all areas of the
hotel in accordance with brand standards to achieve a friendly
atmosphere of superior guest service and product quality. Provides
exemplary performance for staff to follow.Benefits:Major Medical,
Dental, and Vision InsuranceLife InsuranceLegal Shield and Identity
Theft ProtectionAccident/ Critical Illness/ Hospitalization
InsurancePet InsurancePaid Time Off401K after 1 year of
employmentScope of the position:GUEST SERVICE Maintains guest
service as the driving philosophy of the hotel. Personally
demonstrates a commitment to guest service by responding to guests'
needs. IS COMMITTED TO MAKING EVERY GUEST 100 PERCENT SATISFIED.
Ensures hotel staff, including all new-hires, know all components
of the 100% Satisfaction Guarantee and We CARE-Guaranteed (if
applicable for the brand), and are trained to meet service
standards; develops added-value customer service programs. Empowers
hotel staff to deliver guest service by encouraging and rewarding
responsive guest assistance. Ensures hotel standards contribute to
the delivery of consistent guest service.MARKETING AND SALES
MANAGEMENT Develops and implements marketing and sales plans based
on demand segments to maximize revenue per available room. Knows
why competitors are successful in each demand segment and directly
markets/sells against them. Ensures that marketing and sales plans
are appropriate for each sales period, including special plans to
maximize room revenue during forecasted low occupancy. Coordinates
advertising, public relations, and promotional programs. Knows key
accounts and actively "sells" through sales calls, property tours,
etc.PROFIT MANAGEMENT Meets or exceeds budgeted profit margin for
hotel. Accurately forecasts revenues/expenses. Prepares annual
budget that accurately reflects the hotel's business plan.
Anticipates revenue/cost problems and manages the timing of
discretionary expenditures to stabilize cash flow. Analyzes
financial and operating information on ongoing basis to adjust
business plans, labor requirements and operating costs. Ensures
hotel staff is trained in financial control procedures for cash,
vouchers, inventories and receivables, and that these procedures
are regularly followed. Produces accurate, timely financial
reports. Knows the hotel's demand segments and sources of business
for each. Knows the principal competition for each demand segment
and can take advantage of the hotel's relative strengths against
each. Identifies major revenue and expense opportunities and
possible problems. Accurately forecasts occupancy changes based on
the changing market conditions (e.g. increased competition).
Translates business plans into action and manages those actions
toward the achievement of revenue and cost objectives.HUMAN
RESOURCE MANAGEMENT Manages human resources functions including
recruiting, selection, orientation, training, performance planning
and evaluation and pay/reward programs to maintain a qualified
workforce. Maintains a positive, cooperative work environment
between staff and management. Emphasizes employee selection,
training and development as a way of doing business. Ensures all
hotel employees know hotel objectives. Ensures personnel files are
accurate and comply with both local and federal laws and
regulations. Administers personnel policies fairly and
consistently. Resolves employee grievances in a fair and timely
way.STANDARD OPERATING PROCEDURES Ensures employees understand
policies, pay procedures, bonus plans and benefits. Helps to
develop management talent by acting as a mentor for direct reports.
Ensures training objectives and development plans are completed.
Monitors and maintains acceptable turnover levels.ASSET MANAGEMENT
Maintains physical product standards by managing preventive
maintenance programs and by scheduling deep-cleaning activities.
Ensures ongoing staff and employee involvement in preventive
maintenance programs. Protects the interests of the hotel during
capital projects. Coordinates capital projects within budget, on
time, and with minimal disruption to the guests. Has outstanding
property Quality Assurance Evaluations. Personally conducts a
weekly property audit with the hotel's maintenance supervisor and
executive housekeeper. Inspects rooms, building exterior, parking
lot, etc.SAFETY AND SECURITY MANAGEMENT Knows local health and
safety codes and regulations that apply to the hotel. Understands
and implements "Right to Know" laws. Recognizes and corrects
potential safety hazards such as broken doors or railings, fire
hazards, etc. Recognizes and corrects potential security problems
such as locking doors after hours, etc. Understands and follows
policies and procedures for the hotel's key control system and
ensures others are trained in same. Uses ongoing safety training to
minimize worker's compensation claims.ADDITIONAL- Must be a citizen
of this country or possess a valid work permit. - We provide equal
opportunity without regard to race, color, national origin,
religion, sex, age, marital status, disability, or any other
protected status. - Our company is an equal opportunity
employer.JB.0.00.LN
Assistant Manager
Keywords: Hampton Inn and Suites KC - Front Office, Kansas City , Assistant General Manager, Executive , Kansas City, Kansas
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