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Branch Operation Manager (HVAC)

Company: O'Connor HVAC
Location: Shawnee Mission
Posted on: April 9, 2021

Job Description:

As a Branch Operations Manager you will lead by example and you will be responsible for the overall successful operation of the branch location with responsibilities including safety, sales, counter sales and customer service, merchandising, purchasing and product support, receiving, product deliveries, inventory control, warranty, will call, and supervision of staff. This role is responsible for the safe and efficient operation of the Branch.
Let's Unpack This - Who are we?
Founded in 1920, O'Connor Company features an impressive list of high-quality product lines to accommodate HVAC dealers needs including comfort, ductless and Geo-Thermal products. We have locations in Kansas City, Wichita, Tulsa, Des Moines, Oklahoma City and Omaha. We do business right and relationships are important to us, because we believe in being a resource and providing the best solution to customers. Our philosophy is that in order to get someone's business you have to earn it and everyone at O'Connor works hard to do just that. Visit our website for additional information about our company. We'd love for you to join our team! This position is located at our Lenexa, Kansas branch.
What's in it for You!
A nice competitive salary for sure! You'll be eligible for a host of health benefits that include medical, dental and life with AD&D insurance. Eligibility for the company's retirement savings plan (401k) with company contribution. You'll have paid holidays, vacation time, sick time, company bonus program after one year of employment, employee promotions from within, business casual dress code, and much more!
What you will be doing

  • Provide daily leadership for all aspects of the branch operation including staff supervision, safety leadership and overall branch operations, including customer service, delivery/will calls, fleet and facility maintenance, administrative and warehouse functions.
  • Oversee the successful day-to-day operations in the areas of safety, facilities/vehicles, counter sales, will call, receiving, deliveries, inventory, products transfers, and general warehousing operations.
  • Ensures the daily opening and/or closing of the branch on time and in preparation for next day business needs.
  • Provides emergency openings for customers as needed.
  • Manages branch staffing to ensure that appropriate staff levels are maintained for superior customer service and workflow. In doing so, reviews requests for time off, vacations, and other work interruptions.
  • Achieve branch safety goals by driving the safety culture by promoting a safe work environment by adhering to safety policies, quickly addressing unsafe conditions. Support safety initiatives by managing vehicle fleet, building and material handling maintenance, testing and inspection processes.
  • Lead/Participate in the continuous improvement activities of the branch to improve service and operational efficiency.
  • Lead and coordinate branch technology initiatives
  • Maintains communication with customers either direct or via the Territory Manager assigned as n eeded to address issues. Establishes and promotes first name basis customer relationships.
  • Responsible for the branch's sales/financials and financial reporting including cash handling, daily deposits, accounts receivable, RMAs, credits and warranty issues.
  • Ensure accurate inventory levels and cooperate in all issues pertaining to correcting or verifying inventory discrepancies or accuracy.
  • Conducts daily communication to Regional Operations Manager the operational status of the branch, covering items including but not limited to customer issues, employee issues, safety issues or violations, injuries, facility issues, and general status of the business.
  • Leads by example in all staff and customer dealings in person, on the phone, and in written communication.
  • Develop and train staff by recommending and coordinating training needs along with conducting regular staff touch bases and coaching. Job Requirements: Preferred Job Requirements

    • 5+ years' experience with logistics, distribution, and related functions. Minimum Job Requirements
      • Bachelor's degree in management, business, or a related field or the equivalent in relatable work experience. HVAC knowledge a plus.
      • 3-5 years' experience with logistics or distribution and related functions
      • High degree of personal ethics, customer service, and commitment to safety.
      • Knowledge of MS Office applications as needed to satisfactorily perform work assignments - Word, Excel, PowerPoint, Outlook, as well as have the ability to learn company enterprise systems as needed.
      • Aptitude for mathematical operations and numerical analysis.
      • Use computers, photocopiers, fax machines, scanners, and phone systems relative to the needs of the job.
      • Must be organized, able to prioritize, set and keep deadlines, change direction quickly, and adapt to various work environments easily.
      • Must be able to work independently and at times discreetly, use sound judgment, and make thoughtful decisions in a timely manner.
      • Must be able to communicate well interpersonally, written, and in group settings as well as have the ability to follow verbal and written instructions.
      • Must be able to work effectively in group settings through collaborative, solutions oriented, and win-win approaches.
      • Must be able to understand and abide by company policies and procedures.
      • Minimum keyboarding skills of 40 words per minute. We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future, in the uniformed services of the United States.
        We're only a click away. Apply today. Come see what we're all about! This is a full-time permanent position just waiting for you! We provide confidential, discreet review on all inqu iries.

Keywords: O'Connor HVAC, Kansas City , Branch Operation Manager (HVAC), Executive , Shawnee Mission, Kansas

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