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National Director of Telesales

Company: Hunter Super Techs - TurnPoint
Location: Kansas City
Posted on: February 24, 2021

Job Description:

TurnPoint Services is a national leading service provider of plumbing, electrical and HVAC. The key to growth of the business is its people. We are dedicated to creating an environment that attracts and retains talented and passionate people. The key outcome to our unprecedented growth is through supporting a healthy and productive relationship with our team and continuing to improve performance by enhancing the career path of each of our team members. The Turnpoint Director of Telesales supports revenue growth in a virtual contact center operation. They are responsible for strategic leadership, staff management and delivering on business indicators as the company continues its rapid growth trajectory. Identifies opportunities for process improvements that drive efficiencies and sales/service improvements. Frequent executive level interaction. GENERAL DUTIES & RESPONSIBILITIES: --- Plan, direct, and oversee the implementation of effective business practices including development of contact center telesales policies, goals, objectives and procedures and ensure operational excellence --- Provide leadership and management for telesales team; effectively and efficiently execute on plans, goals, and objectives; consistently achieve planned business results --- Improve upon existing performance monitoring/QA and KPI's --- Promote a high energy and high-performance environment that recognizes and rewards achievement and retains team members --- Develop strategic and tactical goals and objectives; continually evaluate the effectiveness of performance metrics in order to ensure the desired program outcomes/goals are attained --- Provide leadership, support, coaching, operational guidance and direction for telesales teams so as to drive objectives and the achievement of planned outcomes --- Lead and manage in a manner that achieves outstanding business results and is aligned with the Company's strategic direction --- Drive employee engagement while ensuring the achievement of all business goals --- Continuously develop insights into the needs and perspectives of consumers; sharing and integrating these insights in order to advance business initiatives --- Provide continued support and focus on employee engagement, team satisfaction and the development of "bench strength" --- Ensure operational processes and practices are effectively managed so that telesales operations, programs and procedures are consistently aligned and in compliance with established business goals and objectives --- Ensure coordination and integration with broader corporate goals and objectives EDUCATIONAL REQUIREMENTS: --- 7+ years' experience leading the day-to-day operations of Sales within a contact center --- Demonstrated track record of identifying operational gaps and challenges with practiced ability to implement or recommend solutions, interpret, and apply policies and procedures, deal diplomatically with others, take responsibility and consistently act with integrity --- Significant experience motivating and inspiring employees in a large (200+) contact center environment with an emphasis on training and detailed metrics/measurement --- Superior written and oral communication skills; ability to persuasively present and communicate --- Excellent work ethic, leadership skills, interpersonal and organizational skills --- Exceptional professionalism; comfortable working with confidential situations and C-level executives --- Travel as needed, to support business objectives GENERAL KNOWLEDGE, SKILLS & ABILITIES: --- Solid experience in Customer Support and Sales within a fast-growing, financial services environment --- Experience collaborating and coordinating in a geographically dispersed organization (US) --- Possess exceptional intellect, with decisive analytical skills and the capacity to think out-of-the-box; bringing novel solutions to overcome barriers to success --- Possess unquestionable personal and professional ethics --- Advanced knowledge of PBX and IVR routing. --- Must be highly self-motivating and multi-task oriented. --- Must have the ability to self-manage tasks to completion. --- Must have excellent oral and written communication skills. Pay Range: $100k-$120k Additional Compensation and Benefits: --- Affordable Medical, Dental and Vision plans --- 401K with 3% company match --- Short- and Long-Term Disability plans --- Accident & Critical Illness Insurance available --- 6 Paid Holidays each year --- Paid Time Off earn up to 3 weeks TurnPoint Services - Turning Bad Days into Good Ones. Turnpoint Services is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Hunter Super Techs - TurnPoint, Kansas City , National Director of Telesales, Executive , Kansas City, Kansas

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