National Director of Telesales
Company: Hunter Super Techs - TurnPoint
Location: Kansas City
Posted on: February 24, 2021
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Job Description:
TurnPoint Services is a national leading service provider of
plumbing, electrical and HVAC. The key to growth of the business is
its people. We are dedicated to creating an environment that
attracts and retains talented and passionate people. The key
outcome to our unprecedented growth is through supporting a healthy
and productive relationship with our team and continuing to improve
performance by enhancing the career path of each of our team
members. The Turnpoint Director of Telesales supports revenue
growth in a virtual contact center operation. They are responsible
for strategic leadership, staff management and delivering on
business indicators as the company continues its rapid growth
trajectory. Identifies opportunities for process improvements that
drive efficiencies and sales/service improvements. Frequent
executive level interaction. GENERAL DUTIES & RESPONSIBILITIES: ---
Plan, direct, and oversee the implementation of effective business
practices including development of contact center telesales
policies, goals, objectives and procedures and ensure operational
excellence --- Provide leadership and management for telesales
team; effectively and efficiently execute on plans, goals, and
objectives; consistently achieve planned business results ---
Improve upon existing performance monitoring/QA and KPI's ---
Promote a high energy and high-performance environment that
recognizes and rewards achievement and retains team members ---
Develop strategic and tactical goals and objectives; continually
evaluate the effectiveness of performance metrics in order to
ensure the desired program outcomes/goals are attained --- Provide
leadership, support, coaching, operational guidance and direction
for telesales teams so as to drive objectives and the achievement
of planned outcomes --- Lead and manage in a manner that achieves
outstanding business results and is aligned with the Company's
strategic direction --- Drive employee engagement while ensuring
the achievement of all business goals --- Continuously develop
insights into the needs and perspectives of consumers; sharing and
integrating these insights in order to advance business initiatives
--- Provide continued support and focus on employee engagement,
team satisfaction and the development of "bench strength" ---
Ensure operational processes and practices are effectively managed
so that telesales operations, programs and procedures are
consistently aligned and in compliance with established business
goals and objectives --- Ensure coordination and integration with
broader corporate goals and objectives EDUCATIONAL REQUIREMENTS:
--- 7+ years' experience leading the day-to-day operations of Sales
within a contact center --- Demonstrated track record of
identifying operational gaps and challenges with practiced ability
to implement or recommend solutions, interpret, and apply policies
and procedures, deal diplomatically with others, take
responsibility and consistently act with integrity --- Significant
experience motivating and inspiring employees in a large (200+)
contact center environment with an emphasis on training and
detailed metrics/measurement --- Superior written and oral
communication skills; ability to persuasively present and
communicate --- Excellent work ethic, leadership skills,
interpersonal and organizational skills --- Exceptional
professionalism; comfortable working with confidential situations
and C-level executives --- Travel as needed, to support business
objectives GENERAL KNOWLEDGE, SKILLS & ABILITIES: --- Solid
experience in Customer Support and Sales within a fast-growing,
financial services environment --- Experience collaborating and
coordinating in a geographically dispersed organization (US) ---
Possess exceptional intellect, with decisive analytical skills and
the capacity to think out-of-the-box; bringing novel solutions to
overcome barriers to success --- Possess unquestionable personal
and professional ethics --- Advanced knowledge of PBX and IVR
routing. --- Must be highly self-motivating and multi-task
oriented. --- Must have the ability to self-manage tasks to
completion. --- Must have excellent oral and written communication
skills. Pay Range: $100k-$120k Additional Compensation and
Benefits: --- Affordable Medical, Dental and Vision plans --- 401K
with 3% company match --- Short- and Long-Term Disability plans ---
Accident & Critical Illness Insurance available --- 6 Paid Holidays
each year --- Paid Time Off earn up to 3 weeks TurnPoint Services -
Turning Bad Days into Good Ones. Turnpoint Services is an equal
opportunity employer, and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law.
Keywords: Hunter Super Techs - TurnPoint, Kansas City , National Director of Telesales, Executive , Kansas City, Kansas
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