Director of Customer Success
Company: BRKThru Digital
Location: Kansas City
Posted on: February 24, 2021
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Job Description:
Client Success Director - SalesBrkThru Digital is a quickly
growing, digital marketing services company with 70+ employees and
counting. We are an all-virtual company that connects through a
variety of online organization tools and digital platforms
throughout the day. Team members respect both the responsibility
and freedom that comes with working in this manner. This is a
fast-paced environment where employees require minimal direction,
are disciplined, and embrace the vision, goals, and core values of
the company. All employees have input and ideas that they share and
are very open to both giving and receiving feedback and training.
Cultural fit is CRUCIAL to our organization. Excellent
collaboration and communication skills, caring, having a positive
attitude, and trust are the major tenets of our Core Values, and
all employees are expected to be a key steward of these BrkThru
principles.THE OPPORTUNITY:We are excited to add to our Client
Success team an individual who will build upon our organizational
foundation and assist the transformation of BrkThru from a small to
medium-sized business. The role of the Client Success Director is
to be fluid in the technical aspects of the services offered while
possessing the ability to achieve quotas through growing existing
business relationships and closing new business prospects. This
individual will enhance the team by mentoring other team members
and demonstrate company Core Values. You have a critical and highly
visible position that reports to the National Director of Client
Success.COMPENSATION:The opportunity provides OTE of $150k - $200k
for the first year with uncapped potential. Benefits include
Medical, Dental, Vision, HSA, FSA, 401K, Summer Flex Fridays,
generous amount of paid holidays, growth potential within the
organization for the right individual, and MUCH
MORE!!Responsibilities:* Obtain a solid pipeline of active pending
business at all times.* Keep abreast of the latest industry
trends.* Ability to have difficult conversations both internally
and externally.* Conduct thorough Needs Analysis.* Prepare regular
sales reports as well as territory plans.* Identifying potential
customers through networking initiatives, cold-calling, and email
communications.* Responsible for delivering required reports by
management on a timely basis.* Work in conjunction with support
team to prepare and deliver sales presentations to potential and
existing customers.* Resolve customer complaints in a timely and
professional manner to maintain customer loyalty.* Expanding
industry knowledge by attending educational workshops and reading
professional publications.* Maintain monthly collections to company
standards.* Established ability to maintain long term client
relationships.* Responsible for receiving customer referrals and
client testimonials.* Maintain an accurate and up to date CRM
system at all times.* Ability to be timely and be present for all
meetings.-- Performs other duties as assigned.Required
Experience/Qualifications:* A minimum of 5 years' of selling in the
advertising industry* Demonstrate exceptional organizational,
problem solving, and customer service skills.* Excellent internal
communication within all departments.* Possess and demonstrate the
company Core Values.* Strong negotiation skills.* High level
knowledge of all technical aspects pertaining to the products and
services offered by the company.* Knowledgeable of industry
competitor's.* Proven track record of achieving all sales
quotas.About Us: BrkThru Digital was founded to put clients first!
We are a solutions-focused company who finds ways to say YES! We
work with both clients directly and with all types of agencies from
around the United States and internationally. Our account teams are
well-versed and experienced in running digital marketing and media
for all verticals including, CPG, HealthCare, Pharmaceuticals,
Higher Education, and Automotive to name a few.We're an equal
opportunity employer. All applicants will be considered for
employment without attention to race, color, religion, sex, sexual
orientation, gender identity, national origin, veteran or
disability status.
Keywords: BRKThru Digital, Kansas City , Director of Customer Success, Executive , Kansas City, Kansas
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