Director of Customer Success

Company: BRKThru Digital
Location: Kansas City
Posted on: February 24, 2021

Job Description:

Client Success Director - SalesBrkThru Digital is a quickly growing, digital marketing services company with 70+ employees and counting. We are an all-virtual company that connects through a variety of online organization tools and digital platforms throughout the day. Team members respect both the responsibility and freedom that comes with working in this manner. This is a fast-paced environment where employees require minimal direction, are disciplined, and embrace the vision, goals, and core values of the company. All employees have input and ideas that they share and are very open to both giving and receiving feedback and training. Cultural fit is CRUCIAL to our organization. Excellent collaboration and communication skills, caring, having a positive attitude, and trust are the major tenets of our Core Values, and all employees are expected to be a key steward of these BrkThru principles.THE OPPORTUNITY:We are excited to add to our Client Success team an individual who will build upon our organizational foundation and assist the transformation of BrkThru from a small to medium-sized business. The role of the Client Success Director is to be fluid in the technical aspects of the services offered while possessing the ability to achieve quotas through growing existing business relationships and closing new business prospects. This individual will enhance the team by mentoring other team members and demonstrate company Core Values. You have a critical and highly visible position that reports to the National Director of Client Success.COMPENSATION:The opportunity provides OTE of $150k - $200k for the first year with uncapped potential. Benefits include Medical, Dental, Vision, HSA, FSA, 401K, Summer Flex Fridays, generous amount of paid holidays, growth potential within the organization for the right individual, and MUCH MORE!!Responsibilities:* Obtain a solid pipeline of active pending business at all times.* Keep abreast of the latest industry trends.* Ability to have difficult conversations both internally and externally.* Conduct thorough Needs Analysis.* Prepare regular sales reports as well as territory plans.* Identifying potential customers through networking initiatives, cold-calling, and email communications.* Responsible for delivering required reports by management on a timely basis.* Work in conjunction with support team to prepare and deliver sales presentations to potential and existing customers.* Resolve customer complaints in a timely and professional manner to maintain customer loyalty.* Expanding industry knowledge by attending educational workshops and reading professional publications.* Maintain monthly collections to company standards.* Established ability to maintain long term client relationships.* Responsible for receiving customer referrals and client testimonials.* Maintain an accurate and up to date CRM system at all times.* Ability to be timely and be present for all meetings.-- Performs other duties as assigned.Required Experience/Qualifications:* A minimum of 5 years' of selling in the advertising industry* Demonstrate exceptional organizational, problem solving, and customer service skills.* Excellent internal communication within all departments.* Possess and demonstrate the company Core Values.* Strong negotiation skills.* High level knowledge of all technical aspects pertaining to the products and services offered by the company.* Knowledgeable of industry competitor's.* Proven track record of achieving all sales quotas.About Us: BrkThru Digital was founded to put clients first! We are a solutions-focused company who finds ways to say YES! We work with both clients directly and with all types of agencies from around the United States and internationally. Our account teams are well-versed and experienced in running digital marketing and media for all verticals including, CPG, HealthCare, Pharmaceuticals, Higher Education, and Automotive to name a few.We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Keywords: BRKThru Digital, Kansas City , Director of Customer Success, Executive , Kansas City, Kansas