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Group Director

Company: T-Mobile USA, Inc.
Location: Kansas City
Posted on: February 22, 2021

Job Description:

The Group Director is responsible for leading the overall direction and performance of their group of accounts and corresponding teams. This role is both a leadership and a production role. They are responsible for maintaining and leading quality relationships with their clients, providing overall engagement direction and nurturing long-term growth opportunities. They will have a birds-eye view of the teams they lead, and are responsible for instigating high team morale and an environment where members of their group can grow in their craft and overall contribution towards Crema's purpose. The Group Director is responsible for leading the overall direction and performance of their group of accounts and corresponding teams. This role is both a leadership and a production role. They are responsible for maintaining and leading quality relationships with their clients, providing overall engagement direction and nurturing long-term growth opportunities. They will have a birds-eye view of the teams they lead, and are responsible for instigating high team morale and an environment where members of their group can grow in their craft and overall contribution towards Crema's purpose. Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions.

  • Leads the overall success of the group, driving towards high group performance and supporting all teams.
  • Provides frequent check-ins and finds opportunities for individual growth for your group team members.
  • Assesses each group team member's performance, in conjunction with their respective craft director.
  • Routinely assesses their teams to ensure that the right people are in their group, and are in the right seat.
  • Leads strategy & alignment sessions, retrospectives, and sprint planning with the Client(s) and group team members as needed.
  • Responsible for nurturing and growing client accounts within their group.
  • Responsible for leading their group towards growth goals and targets.
  • Serves as a strategic guide for all clients within their group, offering consulting on the overall direction of their clients' businesses and products.
  • Ensures clarity around growth and development opportunities for group members.
  • Communicates regularly with the VP of Product and Operations on hiring needs for their group. Works closely with them to recruit and train new group members.
  • Works closely with the VP of Product to ensure that their group is thriving in alignment with Crema's overall purpose and strategic direction.
  • Works closely with the VP of Product, and all other Directors, to ensure that all Crema clients are served with the utmost care and satisfaction.
  • Works closely with all Crema directors on group-wide and Crema-wide initiatives.
  • Maintains a billable utilization rate of 50%, serving our clients through consultative, coaching, and strategic services. Requirements Knowledge
    • Digital product industry and trends
    • Current user experience and technology trends
    • Design thinking frameworks and/or other problem solving frameworks
    • Delivery strategies for digital products
    • Business acumen Skills
      • Coaching
      • Written, verbal and non-verbal communication
      • Account and/or customer management
      • Facilitation and presentation of meetings, particularly with remote guests
      • Decision making Abilities
        • Motivator
        • Organized
        • Detail-Oriented
        • Critical Thinker
        • Analytical Experience
          • Experience managing client and/or stakeholder relationships, internal or external, is required.
          • Experience with digital products or projects is required.
          • Experience managing people is preferred, though not required.
          • Health, Dental, Vision, Life and Short-term Disability Insurance
          • 401k Retirement Plan
          • Ongoing learning and professional development
          • Results-Based Culture with flexible work schedule
          • Professional AND casual environment
          • Copious amounts of team events (even while remote)

Keywords: T-Mobile USA, Inc., Kansas City , Group Director, Executive , Kansas City, Kansas

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