Company: H&R Block, Inc.
Location: Kansas City
Posted on: February 22, 2021
H&R Block, Inc. (NYSE: HRB) is a global financial services
provider. Tax return preparation services are provided by
professional network of -80,000 tax preparers in approximately
11,000 company-owned and franchise retail tax offices worldwide
(U.S., Canada and Australia), and through H&R Block tax
software and the emerging platform of virtual tax preparation
H&R Block also offers small dollar lending products (Emerald
Advance, Refund Advance) and markets Emerald Card, one of the
largest reloadable debit cards in America. In addition, value-added
services such as Tax Identity Shield and Peace of Mind are offered
to its clients.
In fiscal 2019, H&R Block had annual revenues of over $3.1
billion and EBITDA margins of 25.8%, with over 23 million tax
returns prepared worldwide and with earnings per share of $2.15,
current quarterly dividend of $0.26.
Coincident with the appointment of Jeff Jones as President and CEO,
in October 2017, the Company embarked on an ambitious
growth-oriented transformation. This transformation is focused on
increasing the value of H&R Block to their clients by improving
the quality of the customer experience through enhanced service
delivery, enabled by modernizing their technology. The plan also
includes significant innovation of their digital product offerings,
leveraging and monetizing data more extensively, and seeking
opportunities to expand their addressable market.--
In FY19 H&R Block continued to execute on its Strategic
Roadmap, focusing in significant improvements on how to serve its
clients. H&R Block delivered at the top end of its external
outlook, grew overall return volume faster than the industry for
the 2nd consecutive year, and delivered industry-leading online
volume, growing DIY market share for the third straight year.
As part of investing for the long term, H&R Block announced the
acquisition of Wave Financial (waveapps.com), a rapidly-growing
financial solutions platform focused on changing the way small
business owners manage their finances. This acquisition will expand
and accelerate the Company's strategic focus on the large and
growing self-employed and small business market.
The Company will continue to pursue additional growth including
partnerships, strategic investments, and acquisitions. It is
anticipated that this more digitally forward version of HRB will
enable the growth opportunities mentioned above and provide a solid
foundation for continued growth and profitability.
After a deep analysis of small business owners and the professional
service industries that serve them, we believe the small business
segment is the biggest growth opportunity for H&R Block over
the next five years. To capture this opportunity, we will build a
new business model that leverages technology and human help to
strengthen the spirit of entrepreneurship and enable small business
owners to thrive. We will define a go-to-market approach that
uniquely positions us for accelerated growth, including key
partnerships and/or acquisition of new capabilities that provide
additional digital services. As such, the company is building an
expanded team, including a new role of Director Small Business
Services, to deliver this strategic imperative. This individual
will lead a team focused on creating and implementing a digital
first model that provides services to small business owners through
a blend of technology and human care + expertise. You will be part
of a team that craves tough problems, acts boldly, demands high
standards, is highly accountable and learns from mistakes.
This individual will lead a team of -2-4 people, and provide
matrixed or agile team leadership across a wide array of functions
to achieve the business goals. Direct reports to the Director Small
Business Services will likely include 2 program managers each
responsible for growing and serving Small Business consumers with
distinct products/services. The Director Small Business reports
directly to the Vice President, GM Small Business.--
What You'll Do---
- Produce a detailed plan to productize and standardize services
offered to the small business client segment, with an initial focus
on bookkeeping and payroll services.--
- Develop a concierge client service model that facilitates
multiple personalized services for each small business client.
- Leverage H&R Block's partnership with Wave to explore other
- Collaborate internally and externally to explore M&A and
partnerships to add capabilities and/or drive client growth.
- Develop an engagement model for H&R Block franchisees.
- Monitor and analyze key performance indicators and stay abreast
of the competition and emerging trends to drive profitable growth.
Distill data insights into meaningful recommendations and execution
- Lead and coach your team to attain aggressive growth goals,
while maintaining enthusiasm and camaraderie. Build bench strength
by attracting and developing top talent. What you'll bring to the
- Bachelor's degree in related field or the equivalent through a
combination of education and work experience. MBA or Master's
- Significant experience in area of expertise, typically 10+
years with increasing levels of responsibility and demonstrated
ability to drive profitable client growth.
- 5+ years of people leadership experience, including developing
and managing a P&L.
- Proven ability to develop and scale new products/services
within an existing business model.
- Ability to lead through ambiguity; translating business
strategy into an executable plan and tactics that lead to
- Proven ability to develop business cases and ultimately deliver
those results with compelling ROI.
- Excellent leadership qualities and communication skills,
including proven abilities to facilitate and influence the outcome
of cross-functional meetings, champion ideas and influence key
stakeholders across the organization to obtain buy-in for service
- Ability to adapt rapidly in a fast-moving environment with
shifting priorities and the ability to react quickly, dynamically,
- Deep understanding of how to leverage data to make decisions
that drive positive business outcomes.
- Open and straight-forward communication style across all
- Bias for action, sense of urgency, not deterred by
- Courage to take calculated risks and make bold decisions,
tenacious, resilient and adaptable.
- Highly collaborative with excellent interpersonal skills.
- Values winning as a team. About H&R Block... We're here to
live our purpose-to provide help and inspire confidence in our
clients and communities everywhere. We take our work personally,
because we know what it represents: Families and homes. Livelihoods
We've been true to that purpose since brothers Henry and Richard
Bloch founded our company in 1955. Since then, we've grown to
approximately 12,000 tax offices throughout the United States and
around the world. When you join our team, you'll add to the
momentum of a forward-thinking company-one that defined an industry
and is now leading its transformation.
Keywords: H&R Block, Inc., Kansas City , Director, Executive , Kansas City, Kansas
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