CMDB Program Manager

Company: H&R Block
Location: Kansas City
Posted on: November 23, 2020

Job Description:

What you'll do... The CMDB Program Manager is a hands-on configuration and administration role requiring continuous collaboration with internal and external stakeholders related to configuration, testing, implementation and overall stakeholder satisfaction. The position is effectively accountable for the overall configuration management program and will collaborate with IT Service Management (ITSM) and other support teams to build, maintain and improve the discovery, CMDB health, service mapping and event management processes. Responsible for administering the CMDB, working closely with other process leads and ensure that asset specific information can be gathered and disseminated using efficient and consistently followed processes. Develops CMDB standards, CMDB plans and procedures. Implements the CMDB policy and standards and provides guidance to all team members on how to perform CMDB processes Proposes and manages interfaces between Asset, Configuration Management, Change Management, Problem Management, Network Management, Release Management, Infrastructure etc. Assists with the development, implementation, and maintenance of all Configuration Management Database (CMDB) processes and activities Executes activities to identify new CI's and new CI relationships using automated tools or well-defined processes, as well as stale CI's and relationships Performs reconciliation of CMDB data, ensuring exceptions are noted between CMDB, discovery information, and other authoritative sources Leads activities to correct any gaps or inefficiencies in CMDB data, including Configuration Items and their respective attributes Establishes audit practices and conducts audits to ensure data integrity and confirm accountable parties comply with processes Supports design, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data. Assists with the design of the CMDB data models including classes, naming conventions, relationships etc. Produces weekly, monthly, and quarterly reports on CI data accuracy including stale, orphan, and duplicate CIs Works closely with service owners to ensure the CI mappings are accurate and up to date Creates technical documentation related to CMDB discovery and service mapping processes Works directly with the IT Asset and Configuration Manager to develop strategy and roadmap for CMDB implementation and upkeep Works closely with IT Security and Engineering teams to work through any discovery blockers Identifies and maintains all assets and features associated with the Configuration Items (CIs). Recommends process improvement to the Discovery and Configuration Management functions; proactively identify and suggest improvement opportunities. Participates in Change Advisory Board (CAB) and Transition-to-Support meetings and processes to capture new or changing support processes that require CMS updates. Assists with developing user training documentation and end user / quick reference guides. Creates and updates knowledge base articles to improve support team effectiveness. About H&R Block... We're here to live our purpose to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company one that defined an industry and is now leading its transformation. What you'll bring to the team... Bachelor's degree in a related field or the equivalent through a combination of education and related work experience. 8 years minimum related work experience System Administrator certification in ServiceNow or similar ITSM tool ITOM Administrator certification in ServiceNow or similar ITSM tool Demonstrated experience in tool based Discovery / Event Management Fundamentals A Service Mapping Certification ITIL v3 Foundations certification Demonstrated understanding of IT Service Management for DevOps #hrbjob

Keywords: H&R Block, Kansas City , CMDB Program Manager, Executive , Kansas City, Kansas