Network Manager - Collaboration

Company: Dairy Farmers of America
Location: Kansas City
Posted on: November 22, 2020

Job Description:

Plan, direct, and coordinate the design, installation, and connectivity of collaboration and video conferencing systems to ensure the stable operation of the organization s IT assets. Lead VIP executive A/V support team as well as audio visual, video conferencing, and collaboration technology. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links. Direct the activities of DFA s vendors and partners; these activities range from planning and road mapping DFA s collaboration portfolio to executing projects and providing timely resolution of network connectivity and performance problems.

JOB DUTIES AND RESPONSIBILITIES

* Design and implement short- and long-term strategic plans to make certain network capacity meets existing and future requirements

* Develop, implement, and maintain policies, procedures, and associated training plans for collaboration systems and A/V appropriate use

* Develop and deploy methodologies for testing collaboration systems performance and providing network performance statistics and reports

* Practice asset management, including maintenance of component inventory and related documentation. Establish service level agreements with end users

* Plan, acquire, and coordinate installation of in-house and remote hardware and software across the organization s network

* Conduct research and make recommendations on collaboration products, services, protocols, and standards in support of procurement and development efforts

* Assess, approve, and administer all collaboration equipment, hardware, and software upgrades

* Manage and ensure optimal operation of all collaboration hardware and equipment

* Establish and maintain regular written and in-person communications with the organization s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent activities

* Supervise a team of direct reports to include work direction and oversight, performance management and development, training, etc. May also direct non-direct reports for set-up and break down of large meetings

* Troubleshoot and provide solutions for technical failure issues during conferencing and videoconferencing to allow for minimal downtime and continuity of the conference

* Create audio-visual related documentation

* Provide white glove support for executive staff and their executive administrators. Ensure that all executive technology needs are met daily. This includes personal computing devices, tablets, mobiles phones, etc.

* The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

MINIMUM REQUIREMENTS:

EDUCATION AND EXPERIENCE

* Bachelor s degree in telecommunications, computer science, information technology, or business administration

* 6 or more years of experience in IT network management, including experience with network optimization in support of application performance and experience installing network cabling and patching telephony systems

* 1 or more years of supervisory or management experience

* Certification and/or License ITIL certification (Information Technology Infrastructure Library); Cisco certification preferred

KNOWLEDGE, SKILLS AND ABILITIES

* Exceptional technical knowledge of collaboration systems

* Excellent knowledge of financial budgeting and planning for IT costs

* Excellent knowledge of current protocols and standards

* Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles

* Knowledge of applicable data privacy practices and laws

* Demonstrated vendor management skills

* Good understanding of the organization s goals and objectives

* Able to communicate and translate complex technical topics into easy to understand concepts

* Able to communicate clearly and effectively, both verbally and in writing

* Able to interact positively and work effectively with others (interpersonal skills)

* Able to perform general mathematical calculations for the purpose of creating needs assessments, budgets, etc.

* Able to conduct research into networking issues and products as required

* Able to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations

* Presentation, awareness and business acumen skills required to support C-level meetings and activities

* Excellent problem solving and creative thinking skills

* Able to present ideas in a professional manner

* Able to demonstrate leadership qualities as a self-starter

* Able to work with accuracy and attention to detail

* Proven analytical and problem-solving abilities

* Able to show strong customer service orientation

* Able to work in a team-oriented, collaborative environment
* Must be able to read, write, and speak English

An Equal Opportunity Employer

Keywords: Dairy Farmers of America, Kansas City , Network Manager - Collaboration, Executive , Kansas City, Kansas