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Product Manager

Company: H&R Block
Location: Kansas City
Posted on: May 25, 2020

Job Description:

What you'll do... H&R Block is looking for a talented Product Manager to join the Digital Tax team. This person will be responsible for delivering an outstanding experience for consumers using our H&R Block online and desktop software do-it-yourself (DIY) tax products. As a Product Manager on the Digital team, you will be accountable for: Being the heart, mind and voice of the DIY tax preparation consumer. Working with the Lead Product Manager to define product enhancements to tax topics and other product functional areas as assigned. Creating and ensuring delivery of consumer-facing product interaction and implementation requirements to meet specific consumer needs. Ensuring client satisfaction goals are met or exceeded. Establishing and nurturing relationships with consumers, as well as internal product sponsors, stakeholders, and cross-functional team members. Product results that are in alignment with business objectives. Day to day, you'll... Relentlessly pursue the creation of an outstanding tax preparation experience that delights and amazes out clients. Own overall responsibility for the success of assigned projects. Understand business goals and client research and data to create hypothesis and define requirements for solving client pain points. Take an iterative approach to creating a DIY tax experience that is focused on simplifying complex tax topics for ease of use. Collaborate effectively with designers, researchers, software engineers, QA, customer support, and product management peers to create deliverables to meet product objectives. Have ability to discuss technical issues at a high-level with engineering and understand design implementation and impact. Identify and track key success metrics (ex: usage and fallout by tax topic, Net Promoter Score) against product goals. Other duties as assigned. About H&R Block... We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives. We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation. It would be even better if you also had... With occasional to minimal leadership guidance, know and demonstrate the traits below. Customer Empathy Identification of customer pain points How to put the customer first Active and clear communication of customer's problems and how products can / will solve for them Advocating for your customers among your immediate teams Knowing how to create customer delight and deliver signature moments Technical Know-How A working understanding of how our application is built and the company's tech stack New technology ideas and the ability to help the team understand emerging trends Strategic Thinking Understand the vision for a feature, product, or product line and be able to execute on that vision Fully understand and complete competitive analysis Be proactive about emerging trends, market focus and how it applies to our business Be able to persuade and negotiate for your feature and/or position to others. Bring people on board. Know when to say no. Have awareness of the management of external partners' SOW/RFP process Leadership Establish learning goals around leadership Be able to clearly articulate business objectives and how annual goals with objectives tie to your own personal objectives, pushing to raise the performance bar Celebrate successes and failures and treat them as learning opportunities Support organizational growth by identifying and recommending internal or external talent Take feedback and continuously improve Build trust and relationships with your team and partners Recognize your strengths and weaknesses and practice self-awareness Effect indirect people leadership and influence with matrixed peers and associates Demonstrate positive influence with peers and supervisors Data Utilize multiple data sources and tools to gather insight Use data to tell a story, share insights and guide decision-making within a team Understand history, trends, and key performance metrics for your product Establish objectives and key metrics to measure results Know when to leverage data teams to best get the desired results Develop acumen for writing tracking and reporting requirements Use data to prioritize based on client needs & business goals Tactical Thinking Understand how features have downstream impacts and communication across matrixed teams Engage with internal partners to see requirements are achieved and influence scope of work Have the ability to identify impacted processes and people required to see a feature from idea to implementation Create clear user stories and acceptance criteria that map to the roadmap for the current season Possess passion and the ability to consistently identify product features that contribute high business value and ensure they're prioritized on the backlog, including integration of testing and MVP tactics Design Thinking Show how you engage and iterate with the design and content team to see your vision by sharing a high-level idea of an experience Own how a feature fits into the overall picture and identify dependencies Actively seek out moments where you can create delight Engage in design thinking by actively participating in design sessions/sprints within your team Strong Communication Skills Write and present business stories within the immediate team: identify a problem, highlight possible solutions, identify risks and their mitigations, present a solution and ask for resources in a concise and coherent way via deck and talk track Understand when to use various communication channels, including emails, face-to-face conversations and formal presentations Read the room and know your audience so you can adapt your style based on how the information will be best received by that group of people Present complex information in an understandable way What you'll bring to the team... Bachelor's degree in related area, or the equivalent through a combination of education and work experience. Three to five years experience in product or account management for web-based applications with products/service. The ideal candidate will have experience managing consumer-facing products in the software industry. Passion for solving problems for customers and their tax preparation needs. Ability to think creatively. Very detail oriented. High-energy, "can do" style that thrives in a fast-paced environment. Ability to work effectively as part of a team. Demonstrated decision-making, analytical and problem solving abilities. Effective written and oral presentation and facilitation skills, including the ability to communicate with all levels of internal associates and business partners to influence a wide range of audiences. Effective in a matrix-management environment. Proficiency with Microsoft Office and product planning tools. Tax or financial background is nonessential. #hrbjobSDL2017

Keywords: H&R Block, Kansas City , Product Manager, Executive , Kansas City, Kansas

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