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Desktop Engineer

Company: Premier Tech Inc.
Location: Kansas City
Posted on: August 17, 2019

Job Description:

Additional Information Work closely with all levels to protect company's investment in technology through skillful life-cycle management, next-generation computing, and security practices by designing the processes and technologies required to implement, support, organize, modify, and otherwise maintain computer systems as they relate to end user devices (workstations and other endpoints) - Evaluate tickets for ongoing performance and architecture improvement opportunities for reduction of endpoint incidents. - Manage endpoints in a hybrid environment consisting of thin clients with virtualized desktops, physical PC workstations. - Responsible for the platform and methodologies of PC Desktop Support including some hands-on problem solving but will also have mid-level Microsoft Server, virtualization and network support responsibilities. - Adhere to organizational change management processes. - Role is 75 proactive and 25 reactive in addressing end-user needs. - Provide mentoring, education, guidance, assistance and training for other team members regarding technical support processes and technologies. - Expected to work professionally with technology vendors in support of the environment. - Other duties as assigned. This position will also be part of the Windows 10 migration project. However, this individual will be on a Tier 2 Tier 3 level support to handle escalation issues, troubleshooting, and break fixes. 5+ years of desktop support experience including Windows (7 10), MS Office Suite (Office 365) and SCCM.

Keywords: Premier Tech Inc., Kansas City , Desktop Engineer, Engineering , Kansas City, Kansas

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