Field Engineering Specialist - Springfield, MO
Company: Disability Solutions
Location: Kansas City
Posted on: April 22, 2024
Job Description:
Roche fosters diversity, equity and inclusion, representing the
communities we serve. When dealing with healthcare on a global
scale, diversity is an essential ingredient to success. We believe
that inclusion is key to understanding people's varied healthcare
needs. Together, we embrace individuality and share a passion for
exceptional care. Join Roche, where every voice matters.The
PositionTerritory: This position is part of the Midwest Region and
will provide primary support for Springfield, MO.Location: This is
a remote, field based position. Preference for the person selected
for this role to reside in the Springfield, MO area. Will give
consideration to those living in the territory.Travel Requirements:
This position has up to 50% travel requirements. Some overnight,
weekend, holiday and on-call working hours are required.A healthier
future. It's what drives us to innovate. To continuously advance
science and ensure everyone has access to the healthcare they need
today and for generations to come. Creating a world where we all
have more time with the people we love. That's what makes us
Roche.Roche Support Network offers an exciting opportunity for
individuals who are passionate about problem solving. As a
research-focused healthcare company, Roche is dedicated to
discovering, developing, and providing innovative diagnostics and
therapeutic products. With a commitment to employee development and
a work environment that values respect and empowerment, Roche
offers exciting career prospects for those seeking to make a
significant impact on patient care.The OpportunityThe Roche Support
Network is dedicated to providing exceptional support to customers.
As a Field Engineering Specialist:
- You will travel to customer sites and showcase your expertise
in technical repair and installation for Roche assigned product
lines.
- You will offer valuable service to laboratory customers in your
assigned territory.
- You will provide routine technical support, on-site service,
repair, and installation of Roche products.
- You will serve as a customer contact for technical and
service-related issues and perform preventative maintenance.
- You will diagnose and resolve mechanical, hardware, software,
and system failures.
- You will document all activities, contribute to quality
improvement, and focus on maximizing customer satisfaction.Who You
AreRequired Qualifications
- High school diploma and 2 years of technical school or
equivalent military training or work experience
- 5 years of progressive experience in repairing or servicing
mechanical/system hardware and software, or networking/wireless
networking is necessary, OR a Bachelor's degree in Biomedical
Engineering, Mechanical Engineering, Electrical Engineering,
Chemistry, or related field, plus 1-2 years of progressive
experience repairing or servicing complex mechanical, or system
hardware and software, or networking, or wireless networking.
- Successful completion of training or certification as defined
by RD Services Leadership and policy.
- Ability to travel, including overnight travel, is a requirement
for this role.Preferred Qualifications
- 8+ years of progressive experience, OR a Bachelor's degree in a
relevant field plus 4+ years of progressive experience
- Advanced knowledge of electronics, electro-mechanical systems,
and information technology
- Ability to serve as an internal technical resource that can
train and mentor other FES in the region.
- Provide support after hours and on weekends and holidays as
required
- Possess strong customer service skills to ensure positive
customer relationshipsRelocation benefits are not included for this
position. To learn more about our benefits, follow this link:
#LI-CG2#LI-RemoteWho we areAt Roche, more than 100,000 people
across 100 countries are pushing back the frontiers of healthcare.
Working together, we've become one of the world's leading
research-focused healthcare groups. Our success is built on
innovation, curiosity and diversity.As a global leader in
healthcare, Roche Diagnostics offers a broad portfolio of products,
tools and services that help in the prevention, diagnosis and
management of diseases like HPV, HIV, hepatitis and diabetes as
well as other medical conditions, such as fertility and blood
coagulation. These products and services are used by researchers,
physicians, patients, hospitals and laboratories worldwide to help
improve people's lives. Roche is an equal opportunity employer and
strictly prohibits unlawful discrimination based upon an
individual's race, color, religion, gender, sexual orientation,
gender identity/expression, national origin/ancestry, age,
mental/physical disability, medical condition, marital status,
veteran status, or any other characteristic protected by law.If you
have a disability and need an accommodation in relation to the
online application process, please contact us by completing this
form Accommodations for Applicants.
Keywords: Disability Solutions, Kansas City , Field Engineering Specialist - Springfield, MO, Engineering , Kansas City, Kansas
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