Network Voice Engineer
Company: Fastwyre Broadband
Location: Kansas City
Posted on: March 19, 2023
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Job Description:
Position Purpose/SummaryThe Network Voice Engineer is committed
to providing the highest quality of voice service to the
communities, customers, and employees we serve by designing,
managing, and maintaining voice telecommunications infrastructure
and its related software, such as call management systems, VoIP,
video conferencing, voice mail, and other telephony and network
applications. They oversee the performance of voice systems and
conduct traffic analysis and capacity planning for
quality-of-service functions. The Network Voice Engineer also
supports and designs customer hosted services utilizing VOIP
transport and provides Tier 2/3 support for Network Sales
Engineering and the Sales Department.Primary Duties &
ResponsibilitiesEvaluate existing capabilities and aid in planning
guidelines to tap emerging trends in cloud, VoIP, mobility
solutions and managed services.Develop, and implement policies,
measures, and training plans for the administration of
telecommunication systems.Drives standards and specifications for
voice communication equipment replacements and new
deployments.Designs, deploys, configures, and maintains voice
network infrastructure, including routers, session border
controllers, telecommunication switches and firewalls.Devise a plan
for and arrange preemptive maintenance and upgrades for equipment
and software of voice systems.Oversee performance and capacity
issues for telecommunications traffic so that telecommunications
systems are operating without any downtimes.Provide support for
telecommunications switches, voice gateways, and firewall
infrastructure in relation to VoIP transport for external and
internal customers.Monitor and update key performance indicators
for reporting to senior leadership team members.Partner with other
technical team members for safe and properly installation of
wiring, cabling, and other electrical equipment.Provide voice
training to engineering professionals and support to others on the
network team.Performing all other duties and responsibilities as
assigned.Knowledge, Abilities, & Skills for SuccessAdvanced
knowledge of maintaining and troubleshooting VOIP communication
systems.Ability to face off to business and technical stakeholders
within the business for operational, project and deployment
activities have an appreciation of the risk associated with a voice
environment and the regulatory controls within it.Knowledge of
concepts, terminology, and operations of a wide range of
communications media (computer and telephone networks, satellite,
fiber, wireless).Knowledge of different types of VOIP protocols and
transport methods (SIP, SRTP, MGCP, H.323, MPLS, DNS,
DHCP,RTP)Knowledge of how traffic flows across the network (TCP,
UDP, TLS and Internet Protocol [IP], Open System Interconnection
Model [OSI].Knowledge of local area and wide area networking
principles and concepts including bandwidth management and quality
of service (QoS).Knowledge of network systems management
principles, models, methods (e.g., end-to-end systems performance
monitoring), and tools.Experience authoring technical documents
(MOPs, detailed design documents, knowledge base
documentation).Skill in analyzing network traffic capacity and
performance characteristics. Specific knowledge of using
performance and analysis capabilities within SolarWinds highly
desired.Skill in configuring and utilizing network and voice
protection components (e.g., Session Border Controllers, Firewalls,
VPNs).Working knowledge of multimedia and virtualization
technologies.Experience with Circuit ordering (ASRs) / RFC /
DID/DOD.Experience troubleshooting network voice
issues.QualificationsAt a minimum, the Network Voice Engineer must
have: Bachelor's degree in computer science, information
technology, or related field or minimum of 5 years of working
experience in the telecom field at an engineering level.Current
Cisco or Metaswitch Voice certifications CCVP strongly
preferred.Minimum 2 years' experience with administering or
supporting call management platforms required.Experience working in
large enterprise voice networks is desired.Experience working with
hosted voice platforms required.Physical Demands Select one the
following for the each of the items listed below:N (Not Applicable)
- Activity is not applicable to this occupation.O (Occasionally) -
Occupation requires this activity up to 33% of the time or 0 - 2.5+
hours/day.F (Frequently) - Occupation requires this activity from
33%-66% of the time or 2.5-5.5+ hours/day.C (Constantly) -
Occupation requires this activity more than 66% of the time or 5.5+
hours/day. Standing N--- O--' F--- C--- Walking N--- O--' F--- C---
Sitting N--- O--- F--- C--' Reach Outward N--- O--- F--' C--- Reach
Above Shoulder N--- O--' F--- C--- Climbing N--- O--' F--- C---
Crawling N--- O--' F--- C--- Squatting/Kneeling N--- O--' F--- C---
Bending N--- O--' F--- C--- Keyboarding N--- O--- F--- C--' Driving
N--' O--- F--- C--- Hearing N--- O--- F--- C--' Perceiving N---
O--- F--- C--' Communicating N--- O--- F--- C--' Distinguish Colors
N--- O--- F--- C--' Outdoor Climate N--- O--' F--- C--- Various
Terrain N--' O--- F--- C--- Cramped Workspace N--' O--- F--- C---
Lift/Carry: Up to 10 lbs N--- O--- F--- C--- Up to 20 lbs N--- O---
F--- C--- Up to 50 lbs N--- O--- F--- C--- Up to 75 lbs N--- O---
F--- C--- Up to 100 lbs N--- O--- F--- C--- 100+ lbs N--- O--- F---
C--- Push/Pull: Up to 10 lbs N--- O--' F--- C--- Up to 20 lbs N---
O--' F--- C--- Up to 50 lbs N--- O--' F--- C--- Up to 75 lbs N--'
O--- F--- C--- Up to 100 lbs N--' O--- F--- C--- 100+ lbs N--' O---
F--- C--- DisclosureThe Company has reviewed this job description
to ensure that essential functions and basic duties have been
included. It is intended to provide guidelines for job expectations
and the employee's ability to perform the position described. It is
not intended to be construed as an exhaustive list of all
functions, responsibilities, skills, and abilities. Additional
functions and requirements may be assigned by supervisors as deemed
appropriate. This document does not represent a contract of
employment, and the Company reserves the right to change this job
description and/or assign tasks for the employee to perform, as the
Company may deem appropriate. PI208381743
Keywords: Fastwyre Broadband, Kansas City , Network Voice Engineer, Engineering , Kansas City, Kansas
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