**Cloud Infrastructure Engineer

Company: H&R Block
Location: Kansas City
Posted on: February 24, 2021

Job Description:

What You'll Do...

At H&R Block we are modernizing our software architecture which is generating a need for more talent. We are looking for problem-solving difference-makers to help us with new approaches, challenges, and designs working on complex systems.

We are investing heavily in our technology transformation moving to serverless infrastructure and cloud-native applications, as well as a continuous everything approach - improvement, development, testing, implementation, delivery, and learning; we are innovating faster.

Our people are the key to our success, and we are investing in talent opportunities. We encourage learning, experimenting, and exploration. If this type of innovation and learning is enticing to you and if you embrace and implement Agile practices, we are looking for you.

The Infrastructure Engineer participates in developing an Enterprise approach to system specification, engineering, operational, administrative, capacity management, maintenance and support services for the H&R Block information technology infrastructure.

The position will be responsible for managing day-to-day work activities for one infrastructure engineers and leads activities in the areas of technical support escalation, internal resource application, operational logistics, incident and problem resolution services resulting in deployments with optimal Mean Time to Restore (MTTR) and Mean Time Between Failure (MTBF) characteristics.

Job Duties

• Participate in as appropriate the engineering and deployment planning of infrastructure systems for IT and business customers. Contribute to the proactive identification of automation opportunities in workflow, electronic information availability, and new systems management tools.
• Proactively engage as the Tier 3 escalation point to satisfy requests for new applications or functionality or resolve system, software or hardware deficiencies in existing systems. These actions may include initiating technical research, presenting and leading a corrective plan of attack, interface with vendors for additional analysis, or executing a system recovery in the case of failure.
• Proactively engage in vulnerability management.
• Assure quality workmanship is performed by utilizing industry best practices and following H&R Block corporate standards and guidelines.
• Look for automation opportunities.
• Assure optimum systems performance by implementing and following sound system tuning practices, swift fault isolation and rigorous problem resolution management.
• Provide efficient and effective project assistance to the internal and external H&R Block user community. Provide input that identifies hardware and software requirements, alternatives, implementation of solutions, and expanded use of network systems.
• Ensure procedures and industry best practices on performance, confidentiality, integrity, and availability of applicable systems or solutions are being utilized within the Enterprise.
  
  Education
  
  What you'll bring to the team...
  
  • Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.
    
    Work Experience
    
    • Three years proven experience in server operating systems (Linux, Windows)
    • Knowledge/experience with deploying and supporting infrastructure to Azure cloud
    • Experience with Terraform
    • Working experience with SCCM for Windows and or RedHat Satellite for Linux
    • Experience with Chef and automation tools
    • Working knowledge of Azure monitoring tools for cloud infrastructure
    • Demonstrated understanding Site Reliability Engineering techniques and protocols as it relates to DevOps
    • Working experience with Agile projects.
    • Bachelor's degree in Computer Science or equivalent through a combination of education and work experience.
    • In-depth understanding of inter-operational relationships of various infrastructure components of a hybrid cloud IT infrastructure.
    • Ability to manage rapidly shifting priorities and workloads.
    • Strong oral, written and interpersonal communication skills and customer service skills.
      
      About H&R Block...
      
      We're here to live our purpose-to provide help and inspire confidence in our clients and communities everywhere. We take our work personally, because we know what it represents: Families and homes. Livelihoods and lives.
      
      We've been true to that purpose since brothers Henry and Richard Bloch founded our company in 1955. Since then, we've grown to approximately 12,000 tax offices throughout the United States and around the world. When you join our team, you'll add to the momentum of a forward-thinking company-one that defined an industry and is now leading its transformation.
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Keywords: H&R Block, Kansas City , **Cloud Infrastructure Engineer, Engineering , Kansas City, Kansas