Front Office Manager/Supervisor
Company: Peachtree Hospitality Management
Location: Kansas City
Posted on: May 28, 2023
Job Description:
You understand the need to work side by side with others, and
take service to heart.
- Uphold and role model the company's values, while encouraging
your direct reports to embody our values that drive collaboration,
intuitive service, and trans local hospitality
- Demonstrate passion and aptitude for all aspects of a guest's
experience, coaching your team to handle all guest interactions
with the highest level of hospitality and professionalism
- Encourage your team to find creative solutions in order to
accommodate guest requests whenever possible
- Serve as the tour guide for all hotel experiences a guest may
encounter, following your intuition to uncover each guest's likes
or dislikes, enabling you to add a personalized touch that creates
a special memory
- Collaborate with and coach your team to complete the necessary
activities for the day to ensure standards are achieved, ensuring
an environment where associates feel supported and valued to exceed
guests' needs
- Be knowledgeable in all matters related to the safety,
security, satisfaction, and well-being of hotel guests and
associates; responds swiftly and effectively in any hotel emergency
or safety situations, and verifies all associates aretrained and
following proper emergency procedures
- Maintain proper par on all operation supplies and departmental
supplies while following the budget given to you by the General
Manager
- Act as a key partner with the General Manager and the
operations leadership team, demonstrating a united front committed
to providing the best possible guest experience
- Actively participate in recruitment, training, scheduling,
supervising, coaching, and motivation of all Guest
- Services associates in order to create an environment that
nurtures ideas and develops a future talent for succession planning
in the department
- Execute the delivery of property events to in-house guests and
future guests
- Foster open lines of communication within the department by
helping to facilitate daily line ups, weekly leadership meetings,
and monthly departmental all staff meetings to create a transparent
dialogue amongst the team to voice ideas and concerns while
addressing the department's key priorities
- Coach and mentor your team on the development of their skill
set, fostering an environment of continuous growth; effectively use
corrective action to address root causes of issues,
course-correcting any missed opportunities
- Partner with Housekeeping and Engineering department heads to
ensure hotel facilities and rooms are maintained in optimal
condition is emphatic about the smallest detail which may go unseen
by the untrained eye
- Monitor all reservation channels, verifying that detailed
reservation information is collected and handled properly according
to standards and protocol
- Champion departmental and hotel-wide initiatives and best
practices (e.g., Lobby Ambassador, and Manager on Duty programs) by
ensuring you take the time to communicate, train, and coach
associates on the purpose ofeach initiative
- Maintain regular communication with the General Manager to
provide updates, discuss plans, communicate needs, and align on
priorities, understanding that flexibility with your
responsibilities is paramount to support asuccessful operation
Keywords: Peachtree Hospitality Management, Kansas City , Front Office Manager/Supervisor, Administration, Clerical , Kansas City, Kansas
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