SaaS Admin / Remote

Company: Russell Tobin
Location: Kansas City
Posted on: June 25, 2022

Job Description:

SaaS Admin Location: Sunnyvale, CA (Remote/ Hybrid)Duration: 12+ months contractDescription

• Looking for a Sr Systems Engineer to join our Enterprise Applications team to help us manage SaaS applications that power collaboration and crucial operations throughout the organization.
• The ideal candidate will be a forward-thinking, structured problem solver who is passionate about optimizing configurations to maximize employee experience.
• You will manage and monitor multiple SaaS applications and play an active role in designing the portfolio of applications available for use.More about you
  • As a SaaS Applications Administrator, you will apply your technical experience in reviewing the existing applications configurations to uncover opportunities and problems, test and measure solutions, and surface insights to drive transformative changes.On your first day, we'll expect you to
    • Hands-on SaaS applications administration experience.
    • Be proficient in automating tasks and integrating applications with REST API (JSON, HTML, XLT, Python, PHP) or Robotic Process Automation (RPA) tools like UIPath or Automation Anywhere.
    • Have experience with renewal processes, ideally in a SaaS environment.
    • Demonstrate excellent analytical, problem-solving, and operational skills to evolve the application strategy based on research, data, and industry trends.
    • Drive technical and operational excellence, pushing innovation with security, reliability, and quality.
    • Have a willingness to self-train on new technologies.
    • Be organized, driven, diligent and creative.
    • Work with geographically remote teams and business partners.How you will have an impact on the team
      • Manage system configurations for multiple SaaS applications. Some tools you may be using and supporting Asana, Box, Coda, diagramming software (e.g., Lucidchart), creative software (Adobe, Figma, Frontify, etc.), LastPass, StackOverflow, Smartsheet, Zendesk.
      • Influence the experience of applications used by thousands of employees as they do critical work.
      • Identify ways to cut SaaS spend from redundant applications and inactive users to increase efficiencies.
      • Serve as a point of contact and subject matter expert on applications configurations and integrations, licensing details, current usage statistics.
      • Be aware of user bases and their most common use cases and needs within the application to help drive and execute decisions on what applications client should invest in, maintain as-is, replace, or retire.
      • Partner with Engineering Security (EngSec) team to identify the risks associated with business applications and add the controls necessary to mitigate the risks.
      • Identify automation and optimization opportunities across the application lifecycle management.
      • Collaborate with IT Operations team to troubleshoot escalated issues.
      • Develop and document standards for the administration of the applications.
      • Inspire and mentor your more junior colleagues, sharing processes, skills, and experience with others to help up-skill the entire team.We'll be super excited if you have
        • ServiceNow experience (admin certification is a plus).
        • In-depth knowledge of Jira and Confluence.
        • Experience working on end-to-end journeys and customer experiences.

Keywords: Russell Tobin, Kansas City , SaaS Admin / Remote, Administration, Clerical , Kansas City, Kansas