Virtual Receptionist - Fully Remote
Company: Ruby Receptionists
Location: Kansas City
Posted on: June 24, 2022
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Job Description:
* Ask us about the variety of shifts available!*
Shifts range from 20 to 40 hours per week, with start times as
early as 5:00am PT/7:00am CT. We also have shifts that include a
combination of weekday and weekend days - let us know what works
for you! For more details about working for Ruby and the Virtual
Receptionist role, check out our Careers site: ruby.com/careers
* This position is fully remote. See working conditions for more.
*
If your true calling is to make other people's day, we want to hear
from you! Every day we come ready to fight the good fight against
impersonal service and automated voice systems. We embrace the
charge to help our thousands of small business customers grow their
businesses and ultimately to do our part to make the world a better
place. If this mission is important and resonates with you, come
grow with us!
Starting wage in Missouri, Kansas & Texas
0-3 months $16.00 - 3-6 months $16.75 - 6-12 months $17.75 - 1 year
$18.75
Starting wage in Arizona, Oregon & Washington
0-3 months $16.75 - 3-6 months $17.50 - 6-12 months $18.50 - 1 year
$19.50 and it only gets better from there!
What is a Virtual Receptionist?
Shift and Schedule Availability:
* Monday-Sunday
* Fulltime
* Part-time starting at 20-32hrs.
What is a Ruby Virtual Receptionist?
Our proprietary technology enables us to be a virtual extension of
our customers' teams 24/7/365 and make a direct impact on their
businesses every day. If you're a speedy typer who loves tech, and
customer service, read on!
On any given day, you could be taking a message for an attorney in
one interaction, to connecting a caller with their wedding planner
in another. You will be speaking with folks from all walks of life
across a variety of industries - the only thing that remains the
same is your welcoming tone. We give our customers the personalized
service and interactions they deserve, making meaningful
connections that help their businesses grow and thrive.
What You'll Be Accountable For
* Adhere to Ruby's call-handling expectations, accurately
completing over 200+ calls per day, limiting personal bias while
answering calls professionally.
* Create exceptional caller experiences that delight and WOW by
seeking opportunities to make meaningful connections with customers
and callers.
* Maintain accuracy, mindfulness, and a strong attention to detail
in written communication. Cross "T's" and dot "I's," use proper
spelling, grammar, and logical message composition. Communicate
professionally and with personality.
* Multi-task in a fast-paced, technology-rich environment. Toggle
between two screens and utilize multiple applications
simultaneously, while delivering exemplary caller experiences.
* Precisely and consistently follow call-handling instructions on
every call. Provide detailed, accurate notes and messages from
callers, and take ownership of mistakes when they happen.
* Adhere to role metrics and call handling expectations in support
of dept. KPI's.
* Ability to adapt and evolve in our rapidly growing bilingual
services division.
Your Work DNA
You are tech-savvy and can multi-task navigating multiple screens
and systems, while seamlessly navigating a conversation with a
caller or customer live and in real-time.
* You are positive and professional with a high degree of emotional
intelligence. Your can-do attitude is amplified when you are
handling multiple tasks at once.
* You diligently follow instructions yet are comfortable going
off-script when the situation calls for it. You take pride in
representing our customers and providing a fantastic virtual first
impression for a wide variety of businesses from attorneys to
healthcare offices.
* Your laser-focus and high attention to detail allow you to
accurately depict the spirit of a message, while distilling the
content to ensure it is concise, relevant, and meaningful to
coworkers and to the customer. You are incredibly well-written.
* You are a team player, both reliable and present in your role.
Your Coach and teammates can count on you to do what you say you'll
do.
Your Background
* Willing and able to deliver service to a variety of industries
without bias and with empathy
* Enjoys technology and adept at using and troubleshooting in new
and complex systems
* Skilled at navigating difficult interactions while remaining
professional and service-oriented
* Bilingual Spanish/English is a plus!
* Remote working experience a plus!
Preferred qualifications for the Virtual Receptionist are:
* 6 months experience in a call center or heavy call volume
role
* 3 years experience in a professional/administrative role with
light call volume
* 3 years experience in a heavy customer-facing role as a Manager,
Supervisor, or Lead
Requirements for Working Remotely
* Internet bandwidth to support systems and applications
remotely
* Run a speed test to test your internet - any site will do! This
one works well: https://www.speedtest.net/
* Minimum required speeds: 20 mbps download / 5 mbps upload (10
mbps recommended)
* *Satellite or wireless internet does not allow sufficient
bandwidth*
* Direct access to your router via Ethernet cable (Ethernet cable
will be provided; best connection
* Dedicated workspace with limited distractions
* Ability to maintain a predictable and consistent schedule
* All equipment will be provided PLUS monthly internet subsidy will
be provided
This is a coverage position that requires the ability to work a
predictable and consistent set schedule. It requires the ability to
sit/stand and work at a computer for extended periods of time,
using finger/hand dexterity to manipulate a keyboard/mouse in a
fast-paced, high-volume environment. It requires the ability to
communicate effectively with a diverse audience in person, by
phone, and by computer.
Requirements for Training Remotely -Training Schedule OR &WA
7:30am-3pm PST, AZ 7:30 - 3pm PST Spring & 8:30am-4pm Fall MST, and
KS&MO 9:30 - 5pm CST for a period of 12 business days total
* Training requires being present, on time, and fully engaged
during the training period in your first 12 days. Any absence in
this training period may impact your ability to continue employment
with Ruby.
* Approximately 30 hours of training is self-paced learning,
completing e-learning courses on your own and coming together with
the class to discuss and apply the learning. Self-discipline is a
must to be successful during training!
* Training will be conducted in a remote environment with various
trainers providing hands-on support for all aspects of the virtual
receptionist role for you and your classmates. After completing
initial training, you will have dedicated support weekly with
observations and feedback on your performance and access to in the
moment help as needed.
* Technology infrastructure is also key to your success. Ensure all
equipment has arrived and is connected and ready for use on your
first day. Notify appropriate contacts if there are issues with
equipment or setup. If your technology is not set up prior to
training, it will impact your ability to be successful. (Contact
list provided)
Work Environment
Candidates near Portland, OR, or Kansas City, MO, have the option
to work from one of our beautiful open-concept offices. Ruby
requires employees to be fully vaccinated against COVID-19 and up
to date on their booster before working in-office, full-time or
hybrid. If an in-office environment isn't for you or the distance
is prohibitive, working from home is also an option for most
positions, unless otherwise stated in the job ad. The position
requires the ability to sit and work at a computer for extended
periods of time and communicate effectively with a diverse audience
in person, by phone and computer.
Ruby is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, gender, sexual orientation, national origin, age,
disability, veteran status, or any other status protected by
federal, state, or local laws. We support and encourage
diversity!
Ruby participates in the federal E-Verify program in certain
locations as required by law to verify new employees' authorization
to work in the United States. Feel free to ask us about this if you
have any questions-
Applicants must be authorized to work for any employer in the US.
We are unable to sponsor or take over sponsorship of work visas at
this time.
Ruby participates in e-Verify; however, we adhere to state or
federal laws & regulations regarding non-participation where
applicable. Feel free to ask us about this if you have
questions.
Keywords: Ruby Receptionists, Kansas City , Virtual Receptionist - Fully Remote, Administration, Clerical , Kansas City, Kansas
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