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Operations Specialist

Company: NBKC Bank
Location: Kansas City
Posted on: October 13, 2019

Job Description:

nbkc bank is not like the rest. We are a top employer in the metro area offering a wide array of career opportunities within our organization. We have a leading reputation for delivering the best experience for our customers. We value and respect the talented, committed, and diverse people who make up our organization; they are our most important strength.

Summary Description

We currently have an opening for an Operations Specialist located in Kansas City. Performs daily deposit operational functions. Assists customers with inquiries and requests in a Call Center environment for accounts, online banking, and debit cards. Assists in monitoring department e-mail Inboxes daily. Assists with verifications of Wire Transfers. Opens, closes and modifies Debit Cards and Online Banking setup in multiple software solutions.

What you'll do

---Processes daily operational reports and coordinates processing of items with Core Processor within daily deadlines. This includes online banking and mobile deposits, deposit rejects, insufficient funds, orphan items, teller corrections, uncollected funds, recon items and charge backs.

---Serves as liaison with corporate finance department regarding general ledger entries and related deposit functions posted to the Federal Reserve G/L. Balances department G/L Recons for WIP (work in process) daily, and all Unposted Accounts monthly.

---Assists in the set-up and opening of all Debit Cards and Online Banking accounts.

---Processing Debit Card unauthorized or disputed items, as well as fraudulent investigations while ensuring compliant with Reg E.

---Periodically processes and tracks Jumbo Certificate of Deposits (i.e. QwickRate) for the bank's overall investment and liquidity portfolio.

---Provides verification of all Wire Transfers, both domestic and international, via the respective Correspondent Banks online web portals as part of a dual control process.

---Oversees deposit tax corrections for all 1099-Ints, 1099-Misc forms, 1099-Rs for IRAs/HSAs, 5498's for IRAs/HSAs, and 1098 Adjustments circulated from our Mortgage Division or Loan Department.

---Provides daily customer service in a Call Center environment to clients with general inquiries in reference to their Deposit Accounts, Debit Card transactions, Online Banking access, or any retail product or service.

---Provides research and resolves problems in reference to customer inquiries, and in reference to Right to Financial Privacy files that includes summons, subpoenas, garnishment, levies, and verification's.

---Processes ACH disputes and NOC's (Notice of Change) via the FedLine Advantage software.

---Follows all applicable laws and regulations in relation to all deposit accounts, and debit card processing.

---Performs other duties and projects as assigned by the Operations Manager.

What you'll bring

Qualified candidates must have a High School Degree or equivalent AND 2 years of cash handling/retail banking/customer service experience. Knowledge of retail products/services and bank regulations/compliance.

Bonus Points

---Strong organizational abilities

---Strong number orientation and accuracy with detail orientation

---Excellent customer service skills

---Excellent verbal and written business communication skills

---Solid computer skills

Our Hiring Process

After our HR team reviews your application and feels you're a potential fit we will reach out with next steps. Things move fast at nbkc Bank, and we work hard to meet our candidates on their time- sometimes that's a phone screen, video interview,or even a cup of coffee before coming in to check out our space and meet our

team. We are committed to keeping you updated along the way.

Why you'll love working at nbkc bank:

nbkc bank could not be further from your traditional banking organization. We've been recognized with many great honors and awards including the Best Places to Work in Kansas City; Glassdoor's Top-Rated CEO Award, Employee's Choice; Glassdoor's Best Place to Work, and more. Just as our take on banking is far from traditional, so are the benefits of growing your career here at nbkc bank.

---Excellent health coverage for you and your family

---Paid parental leave

---401k Retirement Savings Plan with a sweet company match

---4 weeks of Paid Time Off (PTO), 10 Paid Company Holidays and 8 hours of Volunteer Time.

---A state of the art corporate office with games and open space to get your creative juices flowing.

---Onsite personal trainer /Onsite Yoga instructor

---State of the art gym and yoga studio

---Flexible schedules and collaborative, cross-disciplinary work

---Fun, energetic, casual work environment

If you think that's cool, stay awhile and you will love the benefit of a 4-week paid sabbatical after your 10 year anniversary to go live boldly.

nbkc bank is an Equal Opportunity-Affirmative Action Employer - Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation

Keywords: NBKC Bank, Kansas City , Operations Specialist, Accounting, Auditing , Kansas City, Kansas

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