Company: NBKC Bank
Location: Kansas City
Posted on: October 13, 2019
nbkc bank is not like the rest. We are a top employer in the metro
area offering a wide array of career opportunities within our
organization. We have a leading reputation for delivering the best
experience for our customers. We value and respect the talented,
committed, and diverse people who make up our organization; they
are our most important strength.
We currently have an opening for an Operations Specialist located
in Kansas City. Performs daily deposit operational functions.
Assists customers with inquiries and requests in a Call Center
environment for accounts, online banking, and debit cards. Assists
in monitoring department e-mail Inboxes daily. Assists with
verifications of Wire Transfers. Opens, closes and modifies Debit
Cards and Online Banking setup in multiple software solutions.
What you'll do
---Processes daily operational reports and coordinates processing
of items with Core Processor within daily deadlines. This includes
online banking and mobile deposits, deposit rejects, insufficient
funds, orphan items, teller corrections, uncollected funds, recon
items and charge backs.
---Serves as liaison with corporate finance department regarding
general ledger entries and related deposit functions posted to the
Federal Reserve G/L. Balances department G/L Recons for WIP (work
in process) daily, and all Unposted Accounts monthly.
---Assists in the set-up and opening of all Debit Cards and Online
---Processing Debit Card unauthorized or disputed items, as well as
fraudulent investigations while ensuring compliant with Reg E.
---Periodically processes and tracks Jumbo Certificate of Deposits
(i.e. QwickRate) for the bank's overall investment and liquidity
---Provides verification of all Wire Transfers, both domestic and
international, via the respective Correspondent Banks online web
portals as part of a dual control process.
---Oversees deposit tax corrections for all 1099-Ints, 1099-Misc
forms, 1099-Rs for IRAs/HSAs, 5498's for IRAs/HSAs, and 1098
Adjustments circulated from our Mortgage Division or Loan
---Provides daily customer service in a Call Center environment to
clients with general inquiries in reference to their Deposit
Accounts, Debit Card transactions, Online Banking access, or any
retail product or service.
---Provides research and resolves problems in reference to customer
inquiries, and in reference to Right to Financial Privacy files
that includes summons, subpoenas, garnishment, levies, and
---Processes ACH disputes and NOC's (Notice of Change) via the
FedLine Advantage software.
---Follows all applicable laws and regulations in relation to all
deposit accounts, and debit card processing.
---Performs other duties and projects as assigned by the Operations
What you'll bring
Qualified candidates must have a High School Degree or equivalent
AND 2 years of cash handling/retail banking/customer service
experience. Knowledge of retail products/services and bank
---Strong organizational abilities
---Strong number orientation and accuracy with detail
---Excellent customer service skills
---Excellent verbal and written business communication skills
---Solid computer skills
Our Hiring Process
After our HR team reviews your application and feels you're a
potential fit we will reach out with next steps. Things move fast
at nbkc Bank, and we work hard to meet our candidates on their
time- sometimes that's a phone screen, video interview,or even a
cup of coffee before coming in to check out our space and meet
team. We are committed to keeping you updated along the way.
Why you'll love working at nbkc bank:
nbkc bank could not be further from your traditional banking
organization. We've been recognized with many great honors and
awards including the Best Places to Work in Kansas City;
Glassdoor's Top-Rated CEO Award, Employee's Choice; Glassdoor's
Best Place to Work, and more. Just as our take on banking is far
from traditional, so are the benefits of growing your career here
at nbkc bank.
---Excellent health coverage for you and your family
---Paid parental leave
---401k Retirement Savings Plan with a sweet company match
---4 weeks of Paid Time Off (PTO), 10 Paid Company Holidays and 8
hours of Volunteer Time.
---A state of the art corporate office with games and open space to
get your creative juices flowing.
---Onsite personal trainer /Onsite Yoga instructor
---State of the art gym and yoga studio
---Flexible schedules and collaborative, cross-disciplinary
---Fun, energetic, casual work environment
If you think that's cool, stay awhile and you will love the benefit
of a 4-week paid sabbatical after your 10 year anniversary to go
nbkc bank is an Equal Opportunity-Affirmative Action Employer -
Minority/Female / Disability / Veteran / Gender Identity / Sexual
Keywords: NBKC Bank, Kansas City , Operations Specialist, Accounting, Auditing , Kansas City, Kansas
Didn't find what you're looking for? Search again!