Trade Desk Specialist - Flex Hybrid OR Remote - must be willing work 10:30am - 7:30pm CST
Company: Cboe Global Markets
Location: Kansas City
Posted on: April 28, 2024
Job Description:
Job DescriptionBuilding trusted markets - powered by our
people.At Cboe, we inspire our people to solve complex challenges
together because what we do matters. We provide the financial
infrastructure that powers the global economy. As a leading
provider of market infrastructure and tradable products, Cboe
delivers cutting-edge trading, clearing and investment solutions to
market participants around the world.We're building inclusive ways
to support professional and personal development while
strengthening the trust we've earned as a global market leader. Our
teams are empowered to share ideas, actively pursue them and bring
on a challenge. As champions of internal mobility and access to
opportunity, we encourage our people to "go for it" and equip our
managers with the training to coach their teams to the next level.
Our Associate Resource Groups champion diversity, equity and
inclusion, giving employees a safe space to network, share ideas
and create opportunities.Sound like the place for you? Join
us!Please note: The candidate selected must be willing to work
10:30am CST - 7:30pm CST Monday through Friday. The Trade Desk
Specialist role is served by experienced financial technologists
with responsibilities that include providing customer support and
production level operational oversight of one or more real-time low
latency Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2,
CFE, EDGA, EDGX) covering one or more asset classes (e.g.,
equities, foreign currencies, futures, options). This role is
responsible for providing first level world class support in
conjunction with solving problems, monitoring systems, and ensuring
systems maintain a healthy state and troubleshooting when they are
not. Trade Desk Specialists will often act as a liaison between
different stakeholders including global and regional banks, buy
side firms, corporates, prime brokers, and vendors along with
internal business and technology teams. A Trade Desk Specialist
must be able to work independently with little to no direct
supervision in performing their duties. Additionally, individuals
in this role will have many opportunities to provide input into the
full lifecycle of projects and to directly impact the success of
the team and the greater organization.Responsibilities:
- Provide customers and sales support and training related to
platform behavior, order processing behavior, market structure, and
feature/functions.
- Perform daily system checks and periodically review audit logs
to verify system changes. Monitor active production, disaster
recovery, and certification/test environment systems and ensure
Cboe platforms and systems are operating as expected. Take direct
action to resolve known issues. Provide customers, regulators, and
the business with live updates related to systems and trading
issues.
- Provide exchange platform support including equity listing
process management; service cancel order requests; conduct clearly
erroneous and obvious error trade reviews; support voluntary price
adjustments; service clearing support requests; declare Self Help
on away exchanges when warranted; execute real-time order routing
changes; conduct futures settlement price verifications; service
and support block trade and ECRPs; and monitor
auctions/rotations.
- Liaise with business associates, customers, and software
engineers to define and design new features and functions. Test
changes to systems and platform functionality prior to deployment
and work with software engineering team to resolve systemic issues
that are identified. Participate in internal and industry-wide
weekend testing as needed.
- Provide Subject Matter Expertise in one or more areas critical
to production operations support by mentoring, providing guidance
to, and through training to Cboe staff. Liaise with vendors and
operators of facilities supporting critical financial
infrastructure.
- Perform analytical functions to troubleshoot and explain
complex technical and/or trading issues, conduct root cause
analysis as well as impact analysis studies, and resolve customer
issues for Cboe trading systems and other platforms related to
Cboe's Application Programming Interfaces (APIs). E.g. market data,
order entry, web service APIs. Participate in operational on-call
support rotations as needed.
- Utilize SQL to conduct data mining against databases, a UNIX
shell to examine log files, or Cboe proprietary tools in supportof
gathering and analyzing data to provide reports to and service the
needs of customers and businessteams.
- Update internal technical and operations procedures within the
Operations team's Confluence space. Draft technical notices and
updates to technical specifications.
- Onboard new clients establish client access to platforms,
provision new services, assist customers with establishing default
settings (e.g. order entry, routing, entitlements, risk management)
based on their usage of a given Cboe platform, and conduct API
certification testing and support.
- Regular attendance at the workplace in a traditional office
environment may be required
- Performs other related duties as required or
requested.Requirements:
- High School Diploma, GED, Trade, Technical or Vocational
School
- Bachelor's Degree preferred in Computer Science, Computer
Engineering, Software Engineering, Business, Financial Services,
Communications, or a related discipline.
- FINRA Security Industry Essentials Examination (SIE) and Series
57 licenses or ability to obtain within first 8 months of service
required
- At least 3-5 years experience in a security related or
technical support position
- At least 2+ years with UNIX Shell
- At least 2+ years with SQL
- At least 2+ years with Agile Development
Methodology#LI-Remote#LI-CP2The Cboe ExperienceWhether you are just
beginning your career or are a senior-level professional, working
at Cboe will offer you countless opportunities to develop skills,
make an impact through meaningful contributions, and gain rich
experiences at an accelerated pace. By working collaboratively with
smart, genuine and hardworking colleagues, you will build enduring
relationships through frequent collaboration that will serve you
well throughout your career, regardless of your chosen path. And,
along your exceptional career journey at Cboe you'll receive
amazing benefits and robust rewards.Benefits and PerksWe value the
total wellbeing of our people - including health, financial,
personal and social wellness. We believe standard benefits like
health insurance and fair pay are a given at any organization.
Still, you should know we offer:
- Fair and competitive salary and incentive compensation packages
with an upside for overachievement
- Generous paid time off, including vacation, personal days, sick
days and annual community service days
- Flexible, hybrid work environment, where you choose where and
how you work
- Health, dental and vision benefits, including access to
telemedicine and mental health services
- 2:1 401(k) match, up to 8% match immediately upon hire
- Discounted Employee Stock Purchase Plan
- Tax Savings Accounts for health, dependent and
transportation
- Employee referral bonus program
- Volunteer opportunities to help you give back to your
communitiesSome of our employees' favorite benefits and perks
include:
- Complimentary lunch, snacks and coffee in any Cboe office
- Paid Tuition assistance and education opportunities
- Generous charitable giving company match
- Paid parental leave and fertility benefits
- On-site gymsand discounts to other fitness centersAs required
by the New York City Human Rights Law, Cboe provides a reasonable
range of minimum base salary for roles that may be performed in New
York City. Actual compensation is influenced by a wide array of
factors including but not limited to geographic location, skill
set, level of experience, etc. For New York City only, the range of
starting base salary for this role is $76,000-$125,400. Additional
incentive compensation and benefits may be available.More About
Cboe We're reimagining the future of the workplace by focusing on
what matters most, our people. Our journey is an inclusive one.
We're investing deeply in leadership programs and career
development initiatives that ensure everyone has an equal chance to
succeed. We celebrate the diversity in our communities, inside and
out, and welcome new perspectives with equity, inclusion and
belonging.We work with purpose, solving problems with ingenuity,
collaboration, and a lot of passion. We're an engaged and excited
team connecting markets across borders and embracing growth in all
its forms to achieve incredible outcomes.Learn more about life at
Cboe on and .Equal Employment OpportunityWe're proud to be an equal
opportunity employer - and celebrate our associates' differences,
including race, color, religion, sex, sexual orientation, gender
identity, national origin, age, disability, and Veteran status.Any
communication from Cboe regarding this position will only come from
a Cboe recruiter who has a @cboe.com email or via LinkedIn
Recruiter. Cboe does not use any other third party communication
tools for recruiting purposes.
Keywords: Cboe Global Markets, Kansas City , Trade Desk Specialist - Flex Hybrid OR Remote - must be willing work 10:30am - 7:30pm CST, Accounting, Auditing , Kansas City, Kansas
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