COLLECTIONS ANALYST
Company: Custom Truck One Source
Location: Kansas City
Posted on: May 28, 2023
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Job Description:
EXTRAORDINARY PEOPLE. EXCITING POSSIBILITIES. GREAT
OPPORTUNITY.Custom Truck One Source has changed the way the
industry looks at specialized truck and heavy equipment solutions.
With sales, rentals, aftermarket parts and service, equipment
customization, remanufacturing, financing solutions, and asset
disposal, our team of experts, vast equipment breadth and
integrated network of locations across North America offer superior
service and unmatched efficiency for our customers. Your success is
what's next with Custom Truck One Source.SummaryThis role is the
primary customer contact for collection of assigned customer
accounts in the Custom Truck One Source (CTOS) Accounts Receivable
department. You will call upon and work directly with customers to
ensure timely payments and resolve customer discrepancies and
disputes while working cooperatively with other internal
departments. The Collections Analyst must identify customer
challenges, evaluate issues, and work toward solutions to collect
payments. Strong rapport building and communication skills are
necessary for customer relations and successful
collecting.Essential Duties and ResponsibilitiesCall upon, collect,
and manage assigned customer accounts and maintain relationships
with customer Accounts Payable staff and related departments
through regular phone calls and well-documented notes.Perform daily
review of outstanding balances of assigned accounts, focusing on
priority accounts with past due balances. Provide support
documentation to the customer and conduct research to resolve
issues and promptly answer questions.Manage and maintain customer
account notes and data in systems and spreadsheets.Provide
management with accurate, timely status updates on assigned
accounts by entering clear, concise notes in the Salesforce
system.Assess delinquent accounts and escalate issues to management
based on company policy.Dispute Resolution - be the liaison between
our customers and Sales teams to expedite resolution for all
parties.Follow departmental policies and procedures including rules
for exceptions and unapplied cash.Additional special projects as
requested.Recommend efficiencies in processing.Required Skills and
QualificationsHigh School Diploma or GED certificateMinimum 2+
years of experience in a high-volume accounts receivable teamSolid
MS Office Excel skillsStrong problem-solving skillsTenacious and
analytical with ability to research and follow-up with
customersDetail oriented and ability to multi-taskAbility to
resolve conflict with strong negotiation and rapport building
skillsAbility to prioritize high volume workload while working
independently and in a teamExcellent communication skills (written
and verbal) with customer service focusActs in a professional
manner, deploys diplomacy in all situations, and possesses ability
to work with customers in tenuous situations when representing
CTOSPreferred Skills and QualificationsAbility to collect on past
due accountsComfortable communicating with customers in a
metrics-driven environmentAbility to navigate multiple technologies
while staying engaged with our customersPossess excellent
communication and decision-making skills; in addition to problem
solving skillsPossess strong customer focus with the ability to
have detailed conversations with customersThink critically and
exercise independent judgementEffective time management
skillsWorking ConditionsThe position location will be in the CTOS
corporate office during regular business hours. Occasional overtime
may be required to complete tasks or meet with leadership
staff.Physical RequirementsRequired to sit for lengthy periods of
time. The employee frequently is required to walk, climb stairs;
use hands to finger, handle, or feel; reach with hands and arms;
and talk or hear.The employee will regularly be using a computer
and monitor, and occasionally lift or move up to 15 pounds.Ability
to work as scheduled, Monday - Friday plus any additional hours
necessary to meet business demands.This job description is not
designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the employee.
Duties, responsibilities, and activities may change, or new ones
may be assigned at any time with or without notice.BENEFITS401(k)
with Employer MatchCompetitive Health CareDental, Vision, and Life
InsurancePaid Vacation, Sick and HolidaysSTD/ LTDPartner
DiscountsInvestment in Employee DevelopmentCustom Truck One Source
is an Equal Opportunity Employer and provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state, or local laws.
Keywords: Custom Truck One Source, Kansas City , COLLECTIONS ANALYST, Accounting, Auditing , Kansas City, Kansas
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