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Deposit Operations-Delivery Director

Company: Columbia Association, Inc.
Location: Kansas City
Posted on: March 20, 2023

Job Description:

1111 Main St, Kansas City, MO 64105, USA Req #3458 It starts with our culture ... Common sense has never been common. If it were, the world would be a different place. Things would run smoothly and on time. People would do what they say and say what they do. Everything would be fair, without all the small talk. And banks would only sell you what you need. When a banker looked at a client, they wouldn't just see a number, they'd see a dad or a mom or a graduate or a business owner. Our Bankers understand the complexities of people's lives and offer simple solutions.
That's the basics of Relationships. Fairness. Simplicity -. When you choose our Company, you have an opportunity to make an impact beyond the walls of our buildings. We have a long-standing commitment to Equity, Diversity and Inclusion. Through our banking relationships, investing, grants, and volunteerism, NBH Bank promotes the growth, revitalization and sustainability of the communities we serve. We believe that these are important elements in building and sustaining a successful organization and a positive, results-driven culture. We strive for all of our associates to feel welcome and empowered at work.
This type of position is ideal for someone looking to build a career in financial services . We will provide you training and coaching throughout your onboarding experience, as well as on the job. As you demonstrate success, there will be opportunities for advancement within our organization. .
As the Director of Delivery, you will:

  • Work with and through others, building and maintaining relationships.
  • Operate as an effective communicator, who is able to stimulate and motivate others while being aware of and responsive to their needs and concerns.
  • Detail work is a major focus of the job, and those details need to be handled quickly, correctly, and efficiently and working within established guidelines.
  • Be an active participant in maintaining guidelines, structure, and established policies as you work with and for others. As the Director of Delivery, you will be responsible for the general operational oversight of the Delivery Department (Deposit Operations)and ensure enterprise and divisional performance goals are achieved. You will have an opportunity to provide leadership and performance evaluations on all client support teams, which is comprised primarily of Deposit Documentation Support, Client Transactions Support (including the wire function), IRA/HSA Support, Operations Review, and Mail Room. You will be held accountable for the annual budget planning and performance of assigned cost centers, facilitating talent acquisition, retention, succession planning, talent development, performance management and coaching. Also, the Director of Delivery must be knowledgeable in all types of deposit products and services offered by The Bank, and the related support of those products/services.
    Additionally, the Director or Delivery will have full accountability for NBH's Bank's Operations team including transaction processing areas including deposit and payments transaction activity, account documentation quality control and maintenance, incoming and outgoing returns, mail room, ACH processing, domestic & international processing (RDFI), emerging payments such as FEDNOW and RTP (real time payments), and wire room management, processing, and fraud controls. You will research & adjustments, exception item processing, account reconciliation process including payee and positive pay reporting to Treasury Management, account maintenance, deposit operations, escheatment, components of ODP and Charge-offs, and deposit imaging. The team may be required to work weekends & holidays to accommodate special projects, deadlines, system changes, or acquisitions . Below are the Minimum Requirements for consideration:
    • A Bachelors in information technology or related field
    • 10+ years of experience in Bank Operations
    • 5+ years of leadership and people management experience Desired Skills: Ideal candidates for this position should possess some or all of the following skills:
      • 5+ years of technology engineering experience
      • 3+ years of Agile/Project Management experience
      • 10+ years of information technology experience
      • 10+ years of leadership and people management (in remote/geographical areas) experience Ability to understand concepts and new ideas quickly.
      • Familiarity with core Risk Management methods as applied in a financial services environment.
      • Knowledge of continuous improvement initiatives, root cause analysis.
      • Ability to handle sensitive issues with tact, confidentiality, and professionalism.
      • Strong strategic planning, project management, organizational and workforce management skills. Excellent strategic leadership skills with the ability to influence and think outside the box.
      • Excellent negotiation and communication skills - both written and verbal.
      • Ability to analyze, interpret and utilize significant data to make sound business decisions.
      • Ability to handle multiple tasks simultaneously in a fast paced, diverse, and growth-oriented environment.
      • Ability to interact with all levels of an organization
      • Ability to negotiate and facilitate issue resolution
      • Excellent verbal, written, and interpersonal communication skills Work Environment: We are a culture that believes that people are our greatest asset and are at the heart of everything we do. We take pride in bringing clarity and simplicity to our associates (employees) and clients. Our decisions are made efficiently, fairly and locally. Our success is directly tied to the communities we serve. It is equally important for us to look through the lens of our applicants and associates to identify their individual needs. As such, we want to share the following:
        • We are committed to our core value of meritocracy and supporting our associates in growing within their role
        • When completing certain tasks, an associate may need to be able to grasp, push, pull, lift, bend, raise and hold hands and arms overhead.
        • An associate must be able to work overtime to the extent necessary (typically no more than 5%).
        • Flexible scheduling with an opportunity to work remotely as business needs allow. Benefits: In addition to your financial compensation, we also offer a generous benefits package that includes insurance, 401k, an associate stock purchase program, paid time off, associate banking perks. For more information about the benefits offered click here . If this is what you believe in, then you're definitely right for us. Consider making an investment in us, so that we may invest in you and your bright future. APPLY (Located in the Footer)The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Res ources. Thank you for your application!
          The Bank is committed to providing qualified applicants and associates reasonable accommodation, when necessary, to enable the individuals to complete the application process and/or perform the essential functions of the job. An applicant and/or associate requiring reasonable accommodation to perform any essential job function, should contact Human Resources.

          The Bank's policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. The Bank is proud to be a drug-free workplace.

          Selected candidate(s) for hire must complete the following prior to employment: a criminal history report, global screen, drug screen,employment credit report and if applicable, a driving record. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Keywords: Columbia Association, Inc., Kansas City , Deposit Operations-Delivery Director, Accounting, Auditing , Kansas City, Kansas

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