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Senior Salesforce Admin (EPH) $5K SIGN ON req81958

Company: Quest Diagnostics
Location: Shawnee Mission
Posted on: November 22, 2021

Job Description:

Senior Salesforce Admin (EPH) - Lenexa, KS - Monday-Friday Basic Purpose:This position will work in a matrix environment to manage multiple projects and meet the deliverable dates for many concurrent customers. Responsible for implementing and supporting CRM applications for the Health & Wellness business enterprise. Successful candidates must be resourceful, detail-oriented, and self-directed, with a passion for understanding our business and implementing technical requirements in a way that fulfills that need.Duties and Responsibilities:

  • Map complex existing systems and evaluate functionality and customer/user experience.
  • Tactfully approach, engage, and influence stakeholders at all levels across the business.
  • Roll out, migrate, and integrate CRM projects (ideally MS Dynamics and SalesForce).
  • Act as an interface between business units, technology teams, and support teams.
  • Participate in end-to-end implementation planning including project management, issue management, communication and change management.
  • Responsible for the development, and on-going support of custom applications and objects within Microsoft Dynamics CRM.
  • Performs data mining and analytical review of key business information obtained from Salesforce.com/Microsoft Dynamics and other platforms to develop and report on key monthly SLA metrics and proactively identify trends in the data.
  • Works with departments on operational challenges and enhancements in their area and identifies and implements solutions driven by platform to enable the desired objective (Quality, Efficiency, Visibility, etc.).
  • Manage project changes in accordance with QMS tools to control scope, quality, schedule, costs and contracts
  • Maintain accurate data in project governance tools including project plan estimates, project spend, burn rate and resource time tracking
  • Drives communication with all areas of the enterprise that impacts scope, budget, risk and resources for projects
  • Drafts user documentation for new and modified processes, and provides document control functions
  • Leverages QMS and Six Sigma Green Belt methodology to evaluate processes and identify/implement technology enabled solutions.
  • Drives reporting back to business stakeholders to monitor performance, drive engagement, and improve both product performance and client experience.
  • Works with strategic clients/partners to identify solutions that achieve defined reporting/operational requirements.
  • Works with department heads to define and deliver training to end users.
  • Assists URAC certification/re-certification and other special projects as required.
  • Process created, system build out, client notifications developed, team collaboration of process, views implemented to show each touch point, training and implementation to both Sales and OperationsSupervision Exercised: N/AQualifications:Education Preferred: Bachelor's Degree in Computer Science, Information Systems, Business, or Finance OR applicable Work Experience required.Work Experience:
    • 5+ Years managing business data with a demonstrated ability to work cross-functionally.
    • Experience in testing and validating solutions, and working as a MS Dynamics CRM expert.
    • Functional and/or Technical Certifications as deemed appropriate for specialization.
    • Experience serving as Project Leader for multi-function projects.Physical and Mental Requirements:
      • Perform job duties with frequent interruptions or distractions
      • Demonstrated ability to manage multiple projects with multiple customers meeting defined deadlines with the appropriate level of accuracy.
      • Adjust priorities quickly as circumstances dictate.
      • Ability to interact professionally with colleagues and/or customers for different purposes in different contexts.
      • Maintain composure under pressure.
      • Ability to comprehend and follow verbal or written instructions.
      • Excellent written and verbal communication skills; ability to present effectively to all levels in an organization.
      • Concentrate on tasks.
      • Ability to making decisions.Other:
        • Demonstrated proficiency in managing Salesforce.com and the entire Microsoft Office suite, particularly Access, Excel, Visio, MS project and PowerPoint.
          • Demonstrated proficiency with creating and managing budgets.
          • Strong negotiation skills.
          • Project management experience/certification (PMP) a plus.
          • Six Sigma Certification (Green Belt) desired.
            • Minimal travel required (

Keywords: Quest Diagnostics, Kansas City , Senior Salesforce Admin (EPH) $5K SIGN ON req81958, Accounting, Auditing , Shawnee Mission, Kansas

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