Retail Banking Specialist
Company: North American Savings Bank
Location: Kansas City
Posted on: February 23, 2021
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Job Description:
Retail Banking TrainerAre you ready to work for a company that
values and recognizes employees' contributions and hard work?--Do
you have a passion for learning and teaching others? Then we
encourage you to apply for our Retail Banking Trainer--position
today.North American Savings Bank (NASB) has been in business for
over 90 years, and we are only growing stronger. We hire some of
the brightest, most talented people in the industry and treat them
with the respect and support they deserve. Every day, we cultivate
a flexible, family-friendly work environment, clear opportunities
for career growth and a competitive compensation and benefits
package. More importantly, we ensure our employees have the
necessary tools and management support to excel, grow and be
fulfilled in their roles. If you are ready to be a part of an
intellectually challenging and fast-paced team that will value your
experience and contributions, we encourage you to apply to our
Retail Banking Trainer--position todayAbout the Role:You will
deliver training sessions for systems, processes, policies, and
procedures.--Provide SME-level content to aid in the development of
training materials.--Liaison between retail branch locations,
deposit services, and training development to assist with all new
hire and on-going training needs.--This position works with all
levels of employees, from top-level management to temporary &
contract employees.Your duties in this role will be:* Apply
instructional design principles for both classroom and on-line use
to facilitate training materials for the Retail Branch and Deposit
Services teams to include the following as needed:* -New Hire
Training* -Up-Training* -End user system documentation and
revisions, in harmony with the content developers* -Banking
Compliance* -Conduct Kirkpatrick's Level 2 & 3 evaluations*
-Professional and Interpersonal skills training* Apply Adult and
Accelerated Learning principles when facilitating training classes
in the classroom, and through virtual synchronous training (i.e.,
Teams and Adobe Connect sessions).* Assist in the creation of
content for retail banking curriculum to include OJT, policies,
procedures, and systems.* Attend all necessary train-the-trainer
courses.* Apply professional consulting techniques when
collaborating, contracting, and communicating to all NASB employees
and vendors.* Keep current with NASB policy and
procedures.--Maintain level of knowledge of banking products and
guidelines to assist branch and deposit services staff, as
necessary.* Assist the Multi-Media Manager with updates, curriculum
mapping, testing, and reporting as pertinent to the LMS.What We're
Looking For:* Bachelor's degree preferred in adult learning or
instructional design* Previous classroom and virtual classroom
experience required; Technical experience preferred* Excellent
organizational skills* Strong written and verbal communication
skills* Strong background in instructional strategies, including
virtual training platforms* Proficient in Word, Excel, and
PowerPoint* Knowledge of ADDIE L&D Model and Kirkpatrick's
Levels of Evaluation* 2 years of retail banking experience and
demonstrated understanding of the banking lifecycle preferred*
Ability to work professionally and in a consultative manner with
all levels of management.* If you'd like to work with an energetic,
highly productive and growth organization where individual
successes are recognized and rewarded, then we encourage you to
apply.
Keywords: North American Savings Bank, Kansas City , Retail Banking Specialist, Accounting, Auditing , Kansas City, Kansas
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