Retail Banking Specialist

Company: North American Savings Bank
Location: Kansas City
Posted on: February 23, 2021

Job Description:

Retail Banking TrainerAre you ready to work for a company that values and recognizes employees' contributions and hard work?--Do you have a passion for learning and teaching others? Then we encourage you to apply for our Retail Banking Trainer--position today.North American Savings Bank (NASB) has been in business for over 90 years, and we are only growing stronger. We hire some of the brightest, most talented people in the industry and treat them with the respect and support they deserve. Every day, we cultivate a flexible, family-friendly work environment, clear opportunities for career growth and a competitive compensation and benefits package. More importantly, we ensure our employees have the necessary tools and management support to excel, grow and be fulfilled in their roles. If you are ready to be a part of an intellectually challenging and fast-paced team that will value your experience and contributions, we encourage you to apply to our Retail Banking Trainer--position todayAbout the Role:You will deliver training sessions for systems, processes, policies, and procedures.--Provide SME-level content to aid in the development of training materials.--Liaison between retail branch locations, deposit services, and training development to assist with all new hire and on-going training needs.--This position works with all levels of employees, from top-level management to temporary & contract employees.Your duties in this role will be:* Apply instructional design principles for both classroom and on-line use to facilitate training materials for the Retail Branch and Deposit Services teams to include the following as needed:* -New Hire Training* -Up-Training* -End user system documentation and revisions, in harmony with the content developers* -Banking Compliance* -Conduct Kirkpatrick's Level 2 & 3 evaluations* -Professional and Interpersonal skills training* Apply Adult and Accelerated Learning principles when facilitating training classes in the classroom, and through virtual synchronous training (i.e., Teams and Adobe Connect sessions).* Assist in the creation of content for retail banking curriculum to include OJT, policies, procedures, and systems.* Attend all necessary train-the-trainer courses.* Apply professional consulting techniques when collaborating, contracting, and communicating to all NASB employees and vendors.* Keep current with NASB policy and procedures.--Maintain level of knowledge of banking products and guidelines to assist branch and deposit services staff, as necessary.* Assist the Multi-Media Manager with updates, curriculum mapping, testing, and reporting as pertinent to the LMS.What We're Looking For:* Bachelor's degree preferred in adult learning or instructional design* Previous classroom and virtual classroom experience required; Technical experience preferred* Excellent organizational skills* Strong written and verbal communication skills* Strong background in instructional strategies, including virtual training platforms* Proficient in Word, Excel, and PowerPoint* Knowledge of ADDIE L&D Model and Kirkpatrick's Levels of Evaluation* 2 years of retail banking experience and demonstrated understanding of the banking lifecycle preferred* Ability to work professionally and in a consultative manner with all levels of management.* If you'd like to work with an energetic, highly productive and growth organization where individual successes are recognized and rewarded, then we encourage you to apply.

Keywords: North American Savings Bank, Kansas City , Retail Banking Specialist, Accounting, Auditing , Kansas City, Kansas