Deposit Operations Representative

Company: Bank of Labor
Location: Kansas City
Posted on: January 13, 2021

Job Description:

Equal Opportunity Employer including Disabled & Vets************************************JOB SUMMARY:Under general supervision of the Assistant Operations Manager, in accordance with established policies and procedures, the successful candidate performs a variety of duties related to customer service for internal and external customers. The employee's work influences the professional image of the Bank within the community it serves. The position requires a constant focus on meeting or exceeding all departmental goals, objectives and deadlines, and includes responsibility of obtaining satisfactory or better ratings on all operational and compliance audits.PRIMARY RESPONSIBILITIES / EXPECTATIONS:Job Performance Behaviors: Contributing to organization success, job effectiveness, relationships and customer satisfaction.* Customer Service - Answer incoming telephone calls, determining caller's needs and/or the subject of the call, and transfer to the appropriate person. Receives, researches, and answers customer inquiries and requests regarding accounts, products, rates, and services offered. Processes and responds to customer inquiries utilizing multiple systems to provide information on accounts. Prepares telephone transfers and stop payments at the client's request.* Exceptions Process return items from Federal Reserve on exception item system, prepare notices, send return and large dollar notifications, research and resolve non-posted transactions, verification of daily totals and ensuring programs are balanced and closed out daily.* ODP: Responsible for the overall processing of the Bank's Overdraft Privilege program, to include, but not be limited to: preparation of enrollment documentation, system entry, ongoing monitoring and reporting, and all other requirements of the overdraft privilege service. Responsible for charging off DDA accounts, reporting to collection agencies, and preparing accounting entries.* CIP & Account Review: Responsible for the overall review of the Bank's new customer and account maintenance, tracking missing documents for possible CIP exceptions, and following through on any FACTA Red Flag findings.* Compliance: Responsible for but not limited to: Review teller transaction reports and entries, and prepare Currency Transaction Reports (CTRs) within the strict framework of the Bank Secrecy Act. Record and process garnishments & levies, maintaining records of such. Review and monitor accounts for excessive transactions, overdrawn accounts and other such accounts as directed by management.* Quality Control-Scan and index maintenance documentation and new deposit accounts from the branches. Check for accuracy and legibility of scanned documents during the batch index process. Review and process Return Mail. Prepare and mail CD interest and Holiday Savings checks. Verify large dollar signatures.* Research projects including statement look-ups, subpoenas, photocopies and transaction requests from clients as well as internal bank requests.* Assist in the development and maintenance of department procedures which satisfy corporate, legal and regulatory guidelines and requirements.* Other duties as assigned or deemed necessary by management to ensure a continuous workflow of daily operations.KNOWLEDGE, SKILLS & ABILITIES REQUIRED:* One year of banking experience with strong focus on bank operations and internal transaction processing required. Knowledge of check and ACH processing preferred.* Ability to prepare or interpret detailed written materials and/or performs basic mathematical functions. Specialized training in basic principles or techniques such as customer service, personal computers and bookkeeping is necessary.* Education or related experience beyond the high school diploma/equivalent would typically be required.* Demonstrated proficiency in interpersonal communications, verbal and written, is necessary. This position requires daily interaction with employees and customers; concise communication, translation and interpretation of various concepts are critical.* A thorough knowledge of the on-line computer system is essential in the performance of this job.* Must have a comprehensive knowledge of input codes, account set-up and maintenance, regulatory reporting requirements, and be detail oriented.* Demonstrated ability to work independently and provide guidance to other bank operations associates.* Knowledge of Bank Secrecy Act currency transaction reporting preferred.

Keywords: Bank of Labor, Kansas City , Deposit Operations Representative, Accounting, Auditing , Kansas City, Kansas