Deposit Operations Representative
Company: Bank of Labor
Location: Kansas City
Posted on: January 13, 2021
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Job Description:
Equal Opportunity Employer including Disabled &
Vets************************************JOB SUMMARY:Under general
supervision of the Assistant Operations Manager, in accordance with
established policies and procedures, the successful candidate
performs a variety of duties related to customer service for
internal and external customers. The employee's work influences the
professional image of the Bank within the community it serves. The
position requires a constant focus on meeting or exceeding all
departmental goals, objectives and deadlines, and includes
responsibility of obtaining satisfactory or better ratings on all
operational and compliance audits.PRIMARY RESPONSIBILITIES /
EXPECTATIONS:Job Performance Behaviors: Contributing to
organization success, job effectiveness, relationships and customer
satisfaction.* Customer Service - Answer incoming telephone calls,
determining caller's needs and/or the subject of the call, and
transfer to the appropriate person. Receives, researches, and
answers customer inquiries and requests regarding accounts,
products, rates, and services offered. Processes and responds to
customer inquiries utilizing multiple systems to provide
information on accounts. Prepares telephone transfers and stop
payments at the client's request.* Exceptions Process return items
from Federal Reserve on exception item system, prepare notices,
send return and large dollar notifications, research and resolve
non-posted transactions, verification of daily totals and ensuring
programs are balanced and closed out daily.* ODP: Responsible for
the overall processing of the Bank's Overdraft Privilege program,
to include, but not be limited to: preparation of enrollment
documentation, system entry, ongoing monitoring and reporting, and
all other requirements of the overdraft privilege service.
Responsible for charging off DDA accounts, reporting to collection
agencies, and preparing accounting entries.* CIP & Account Review:
Responsible for the overall review of the Bank's new customer and
account maintenance, tracking missing documents for possible CIP
exceptions, and following through on any FACTA Red Flag findings.*
Compliance: Responsible for but not limited to: Review teller
transaction reports and entries, and prepare Currency Transaction
Reports (CTRs) within the strict framework of the Bank Secrecy Act.
Record and process garnishments & levies, maintaining records of
such. Review and monitor accounts for excessive transactions,
overdrawn accounts and other such accounts as directed by
management.* Quality Control-Scan and index maintenance
documentation and new deposit accounts from the branches. Check for
accuracy and legibility of scanned documents during the batch index
process. Review and process Return Mail. Prepare and mail CD
interest and Holiday Savings checks. Verify large dollar
signatures.* Research projects including statement look-ups,
subpoenas, photocopies and transaction requests from clients as
well as internal bank requests.* Assist in the development and
maintenance of department procedures which satisfy corporate, legal
and regulatory guidelines and requirements.* Other duties as
assigned or deemed necessary by management to ensure a continuous
workflow of daily operations.KNOWLEDGE, SKILLS & ABILITIES
REQUIRED:* One year of banking experience with strong focus on bank
operations and internal transaction processing required. Knowledge
of check and ACH processing preferred.* Ability to prepare or
interpret detailed written materials and/or performs basic
mathematical functions. Specialized training in basic principles or
techniques such as customer service, personal computers and
bookkeeping is necessary.* Education or related experience beyond
the high school diploma/equivalent would typically be required.*
Demonstrated proficiency in interpersonal communications, verbal
and written, is necessary. This position requires daily interaction
with employees and customers; concise communication, translation
and interpretation of various concepts are critical.* A thorough
knowledge of the on-line computer system is essential in the
performance of this job.* Must have a comprehensive knowledge of
input codes, account set-up and maintenance, regulatory reporting
requirements, and be detail oriented.* Demonstrated ability to work
independently and provide guidance to other bank operations
associates.* Knowledge of Bank Secrecy Act currency transaction
reporting preferred.
Keywords: Bank of Labor, Kansas City , Deposit Operations Representative, Accounting, Auditing , Kansas City, Kansas
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